Working to encourage more employees to share ideas and more leaders to create the environment where idea sharing is the norm
“When you feel like you’re making an impact in public service it’s easy to want to do more.”
Max Brown continues to develop his passion for fostering quality customer service and creating better experiences for citizens. As a Results Washington Lean Fellow his focus will primarily be employee innovation and customer satisfaction.
Max joins the fellowship from the Washington State Employment Security Department where he spent time as a Management Analyst working in their Information Technology division. While there, he worked on strategic planning, performance measures, continuous improvement and supporting the agencies IT Governance process.
“It’s important to think about how we deliver services to our customers, working to actively make effective changes that lead to better outcomes.”
Max brings a diverse work experience which includes time spent in government affairs and policy, Washington’s Senate Committee Services, the Labor and Industries Small Business Liaison Office and volunteering on the Planning Commission for the City of Olympia.
Max worked for Results Washington as an Administrative Assistant early in his career. It was during his time in that role he first was introduced to continuous improvement.
“Being exposed to Results Washington lit a spark for me. It opened my eyes to how to solve problems, and developed my ability to think strategically,” he said about his start in the world of Lean. On why he decided to join the fellowship program, Max stated, “When you feel like you’re making an impact in public service it’s easy to want to do more. While at Results Washington initially, I always felt that I was making a difference for Washingtonians.”