Build-a-Board Workshop: UW Lean’s Introduction to Visual Management for Daily Problem Solving

Session focus: 

Daily problem solving, visual communication, facilitation

How can we make this easier and faster? Where do we focus our actions as a team? How do we see normal from abnormal in our daily work? Where do we need help? One key to daily problem solving is a team’s ability to see where opportunities for improvement exist. Visual Management is a vital system that Finance & Administration teams at University of Washington (UW) have utilized to find improvement opportunities, enabling the implementation of more than 70,000 employee ideas. In this hands-on session, participants will learn how visual management can help their team, as we discuss the keys to setting up a visual and share examples from UW teams. This training session, traditionally only offered to UW Finance & Administration employees, is one of the most popular training sessions offered by the UW Lean Team.

Target Audience: 

Employee, Supervisor


Mark McKenzie
Senior Lean Coach
University of Washington

Mark McKenzie is a Senior Lean Coach with the Operational Excellence team at the University of Washington (UW). He focuses on management system deployment and maturity, team facilitation, and internal coaching development. He has extensive experience working with teams across UW’s Finance & Administration and is passionate about working with teams to make work better for themselves and their customers – improving the impact they make on campus every day. Mark is a product of the Lean program at UW, starting on a team in Facilities Services and joining the Lean Coaching program, prior to joining the Lean Team as a Program Manager. Mark has an MBA in Enterprise Excellence, a Lean Six Sigma Green Belt and is a certified Shingo facilitator.