Building a Culture of Daily Problem Solving

Session focus: 

Daily problem solving, visual communication, trust

This session will include the roles and keys to success for leaders, managers and team members in establishing a culture of daily problem solving. The role of leaders will include setting and clarifying goals and supporting the manager and team. The role of managers will include answering questions and clarifying how a team can impact their goals, empowering the team to solve problems, and responding to calls for help. The role of team will include taking action to identify and implement improvements to close gaps in performance, understanding the impact of improvements and to continue to mature their daily problem solving process.

Target Audience: 

Employee, Supervisor, Executive


Doug Merrill
Associate Director of Operational Excellence
University of Washington

Doug Merrill is the Associate Director of Operational Excellence at the University of Washington (UW).  He oversees Lean coaching, launches, improvement cycles, team maturation, and other program components. Prior to coming to the UW in 2008, Doug spent 28 years at Macy’s, in various management positions and has a Lean Six Sigma Black Belt.

Patrick McNelly
Lean Coach
University of Washington

Patrick McNelly is a Lean Coach for the University of Washington, focusing on facilitating launches and coaching teams to mature their systems. Before joining the Lean coaching team, Patrick spent 20+ years as an Operations Manager with Creative Communications at the UW where he helped implement their Lean efforts, resulting in turning 9 years of financial losses into a surplus while increasing customer satisfaction.