Change That Sticks: Strengthening Trust Through Partnership in the Design, Implementation and Measurement of Change

Session focus: 

change leadership, trust

At the Bill & Melinda Gates Foundation, the problems we tackle are hard, but getting the work done doesn’t have to be. We work to be an agile and collaborative organization with a commitment to transparency, energy, respect, and trust. To maximize both quality and our impact, we must continue to evolve and transform how we work. A key part of this evolution is rooted in ownership of and excitement for change from stakeholders across the foundation. Conference-goers who have been following the Bill & Melinda Gates Foundation’s Lean journey will remember that we’ve tackled some meaty operational subjects like integrating and streamlining our investment processes and prototyping fundamental changes to disparate teams' internal and external work. These projects and our more recent work have owed a large part of their success to our practice of engaging cross-functional teams to co-design change, implement it in ways that resonate most with their business, and measure outcomes to reinforce continuous improvement. In this breakout session, we'll discuss the methods we use to engage stakeholders, reconcile different divisions' business practices when rolling out changes to their work, and maximize the 'what's in it for them' factor when designing communication plans.
 

Target Audience: 

Employee, Supervisor, Executive

Presenter(s): 

Alexis Olson
Business Analyst
Bill & Melinda Gates Foundation

Alexis is a Business Analyst on the Business Design Team at the Bill & Melinda Gates Foundation with experience in data analysis and visualization, knowledge management, process analysis and design, training and facilitation, and implementation support. With her Green Belt in Lean Six Sigma, Alexis has both partnered on and led projects to optimize foundation operations so our grantees and partners in the field can do their best work. Prior to joining the foundation, Alexis worked as a Legislative Researcher in Washington, D.C.

Katie Crawford
Senior Business Analyst
Bill & Melinda Gates Foundation

Katie is a Senior Business Analyst on the Business Design Team at the Bill & Melinda Gates Foundation with experience in process design, facilitation, and project and change management implementation. She has worked on and led projects across the foundation both within programmatic and operational spaces in support of making the foundation’s work more streamlined and efficient. Katie is PMP certified and has recently completed her Lean Six Sigma Green Belt.

Pert Lin
Program Manager
Bill & Melinda Gates Foundation

Pert is a Program Manager on the Business Design Team at the Bill & Melinda Gates Foundation with experience in process design, business/functional analysis, and change management and implementation. He has worked on both large-scale and smaller roll-outs from early planning stages to actual implementation and measurement. In addition to his work at the Gates Foundation, Pert has experience as an IT consultant as well as helping local non-profits with donor tracking, data management, and communication strategy. Pert is certified as a Lean Six Sigma Green Belt.

Sheri Bair
Business Analyst
Bill & Melinda Gates Foundation

Sheri is a Business Analyst on the Business Design Team at the Bill & Melinda Gates Foundation and has helped lead the design, communication, rollout, and measurement of the prototype program and its scaled processes. She is passionate about designing and implementing change that increases efficiency at the Foundation, and by extension, maximizes the positive impacts the Foundation makes in the world. Sheri is currently being certified as a Lean Six Sigma Green Belt and is an experienced facilitator working with groups across the organization. Prior to joining the Foundation, Sheri worked in program management and communications in the healthcare and philanthropy sectors.