Design Thinking and Adaptive Leadership: A framework for Human-Centered Change

Session focus: 

Change leadership

“People don’t fear change, they fear loss.” This hands-on and experiential session will introduce participants to frameworks and methods from design thinking and Adaptive Leadership, which both take a human-centered approach to leading change and innovation initiatives. We will explore how to leverage methods and models from both in order to gain empathy and insights into why people may resist change, and design experiments in order to quickly test new methods and approaches that invite individuals to see themselves as being part of the transformation story.

Target Audience: 

Supervisor, Executive


Ben Grossman-Kahn
Catalyz LLC

Ben has an M.ED in Learning, Design and Technology from Stanford, and is a graduate and former lecturer and coach at the Stanford d.School. Ben has 8 years of experience consulting, facilitating, and leading innovation engagements, programs and teams at Fortune 500 firms, nonprofits and educational institutions. Ben was an early member of the Nordstrom Innovation Lab, Director of the Nordstrom People Lab where he founded Nordstrom’s Innovation Bootcamp program, and Co-Founder of the Seattle Design Thinking and Innovation Collective.

Zachary Smith
Catalyz LLC

Zachary is a technology, design thinking, and innovation leader with more than 19 years of product development and client services experiences, serving a wide range of industries and organizations including startups, Wall Street banks, automotive manufacturers, enterprise software platform providers, creative studios, and consulting agencies. Zach is a Partner at Social Venture Partners and is also the Co-Founder of the Seattle Design Thinking and Innovation Collective.