Emotional Intelligence – A Crucial Lean Leadership Skill

Session focus: 


Emotional intelligence (EI) is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of EI know what they're feeling, what their emotions mean and how these emotions can affect other people. For lean leaders, having excellent EI skills is essential for success. We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness – especially if we hope to succeed as government lean leaders. During this session, John will share how Spokane County is developing emotionally intelligent lean leaders by intentionally enhancing their self-awareness, self-regulation, motivation, empathy and social skills.

Target Audience: 

Supervisor, Executive


John Dickson
Chief Operations Officer
Spokane County

John has been an executive in private industry, state and now county government. He successfully led very large lean transformations in each sector giving him a unique perspective on what it takes to be an effective lean leader. Currently he is Spokane County’s Chief Operations Officer and is leading significant operational improvement activities across their 2,000+ staff. Since February 2014, over 500 improvement projects have been initiated and run by county staff that have had a significant impact on service delivery and employee morale. John has also been a highly-ranked Dale Carnegie leadership trainer since 2003.