Make Work More Human

Session focus: 

Daily problem solving, coaching practices, trust, workplace culture

We show up to work each day, and our actions and mindset can either help or hinder our Lean journey which is fundamentally all about people. Based on more than 40 research interviews, this session explores how to create a workplace where people can have amazing experiences in public service and produce amazing results. Hear stories of the sobering impacts of fear and be inspired by the potential when we create the conditions for curiosity, collaboration, and care as well as accountability. Whether you are a leader or a team member, you will take away ideas for creating a more human-centered workplace where Lean transformation can truly happen!

Target Audience: 

Employee, Supervisor, Executive


Renée Smith
Director of Lean Transformation Services
Department of Enterprise Services (DES)

Renée Smith is the founding director of Lean Transformation Services at the Washington State Department of Enterprise Services. She leads a team that provides Lean consulting services to state agencies and local governments. Renée believes the best hope for governments to deliver on their vital promises is when Lean is embraced as as a human-centered philosophy of work, not just a set of tools used by an improvement expert. Renée holds a Master’s Degree in Organization Development from Pepperdine University. Her clients have included public, private, and not-for-profit organizations working on all kinds of challenges. Renée enjoys running but only with friends, painting for therapy, cooking for company, and exploring cities around the world.