Overcoming Resistance to Your Organizational Change Management Plans

Session focus: 

Change leadership, leading in conflict, coaching, trust

SAO’s Local Government Performance Center’s Lean Specialist will share her insights and facilitate a panel of Local Government executives, managers, and staff members who found common sense ways to work through institutional resistance to change.

Target Audience: 

Supervisor, Executive


Debra Hentz, BSME, MPA
Lean Specialist
Washington State Auditor’s Office

Debra Hentz is the Lean Specialist for the Local Government Performance Center within the State Auditor’s Office specializing in Lean Academy training and facilitation. Prior to joining the State Auditor’s Office in January 2014, Debra spent 5 years with Clark College Student Affairs in Vancouver, WA, and 20 years at the Hewlett Packard Company as an Engineering Manager in the areas of product design, lean manufacturing, and worldwide operations. Her primary areas of concentration included project management, continuous process improvement and leading change initiatives. Debra holds a Master of Public Affairs degree from Washington State University and a Bachelor of Science degree in Mechanical Engineering from The University of Texas at Austin.