Process Walks – Go Further by Walking Together

Session focus: 

Daily problem solving, trust, facilitation

In this session, we would like to show the value that process walks can provide by creating a shared understanding of a process. Attendees will learn what they are, how to conduct them successfully, what are their benefits, and who should be involved. King County Finance Business Operations division has been using process walks to better understand the current state of business processes that are usually invisible or hidden in a computer. They have brought about immediate change by eliminating waste while creating buy in. Process walks can bring teams closer together and increase the willingness to improve the process together. Participating in process walks can be an eye-opening, engaging and empowering experience.

Target Audience: 

Employee, Supervisor, Executive


Ken Guy
Finance Director
King County

Ken Guy has been in public service leadership positions for regional and local governments for over 30 years. Since 2005, he’s held the position of Finance Director for King County the 13th largest county in the nation serving 2.1 million residents. Ken has a Master’s degree in Public Administration from the University of WA and a Bachelor’s degree in Political Science from WA State University. He lives on Bainbridge Island, WA with his wife Cindy, a teacher and high school gymnastics coach. They have two adult children. In his spare time, Ken enjoys golfing and skiing with his family, umpiring Little League games, and attending WSU football games in Pullman, WA.

Eunjoo Greenhouse
Deputy Director
King County

Eunjoo Greenhouse is Deputy Director of King County Finance and Business Operations. She leads the division with approximately 200 employees and is passionate about growing employees. The division operates as the business process owner for the county’s budget-to-report, procure-to-pay, billing-to-cash finance value streams. She has led efforts to build a management system to sustain the division’s Lean cultural transformation. She is a veteran finance manager with over 17 years of experience in financial management, budget, and financial modeling. In her free time, she loves to spend time with her husband and their two young children (3 & 6 years old).                   

Kara Cuzzetto
Continuous Improvement Manager
King County

Kara Cuzzetto is a Continuous Improvement (CI) Manager in King County, the 9th largest county in the United States. As a CI Manager, Kara has facilitated many process improvement events with a variety of agencies in King County. Using lean principals, Kara is helping to build a culture where employees are empowered to improve their own processes by eliminating the waste. Prior to becoming a CI Manager, Kara worked for Virginia Mason Medical Center (VM) for over 18 years. Kara was certified in Virginia Mason Production System in 2009, and in 2012 had the privilege of going on a Gemba Kaizen tour where she visited Toyota manufacturing facilities in Japan. While at Virginia Mason, Kara led/participated in over 100 Kaizen events, improved business processes and patient flow, and contributed to making improvements in revenue operations as a whole. Kara is a Seattle native and has been married and raising three children for the past 26 years. She and her family are avid sports fans and enjoy all that the Pacific Northwest has to offer.

Tracy O’Rourke
Integris Performance Advisors

Tracy O’Rourke got her start as a Six Sigma Black Belt at GE Appliances in the late 1990s with Jack Welch at the helm. After a Black Belt career at GE, she became a Lean Six Sigma Consultant and has helped many organizations with all aspects of Lean Six Sigma. She is a Managing Partner at and Co-Founder of Integris Performance Advisors. Tracy is an accomplished facilitator, trainer, coach and presenter. She has trained over 2,000 people, mentored 500+ people and has helped complete 400+ projects with results that range between $50,000 and $12 million dollars in savings. Tracy is a Lean Six Sigma Green Belt instructor at UCSD and teaches in the Lean Enterprise program at SDSU. She lives in San Diego California with her husband and two boys 14 & 9 years old.