Transformation and Sustainment – “Out of the Ashes”

Session focus: 

Organizational transformation in the public sector

This presentation will show the story of how Lean played a leading role in transforming Oregon State Hospital from an organization threatened by takeover from the Department of Justice to becoming one of the highest performing psychiatric hospitals in the United States. The hospital’s dedication to Lean is sustained by its investment in a team of Lean Leaders, continuous executive-level commitment and the hospital-wide use of measures to accomplish organizational goals and improve core processes. The presenters will discuss executive leadership, management commitment, workforce engagement, and strategies for sustainment.

Target Audience: 

Employee, Supervisor, Executive


Kimberly Ross
Acting Director of Performance Improvement
Oregon State Hospital – Oregon Health Authority

Kimberly Ross worked as a Lean Leader for four years and is currently the Acting Director of Performance Improvement at the Oregon State Hospital. Before joining the “Lean Team” in 2012, Kimberly’s work experience included Rehabilitation Counseling and Disability Case Management both in the private and public sectors. She is a Lean Practitioner, Project Management Professional, and Prosci Change Management Practitioner. Kimberly attended the University of Louisiana and has multiple post graduate certifications.

Dan Mussatti
Lean Leader
Oregon State Hospital – Oregon Health Authority

Daniel Mussatti started with the Oregon State Hospital in August of 2013 as a Lean Leader. At the hospital, Dan leads performance improvement efforts, facilitates executive level teams and coaches leaders. Dan has over 30 years experience in the defense, aerospace and Homeland Security arenas. As a master facilitator and process improvement consultant, he has guided organizational excellence efforts with the U.S. Department of Transportation, a Fortune 100 Company, NASA and U.S. Navy organizations as well as local nonprofits. He holds a Masters of Arts in Education and Human Development from The George Washington University, and several graduate certificates from organizational improvement- related programs. He is a Certified Six Sigma Black Belt, a Certified Lean Sensei, a Certified Manager of Quality and Organizational Excellence, and a Certified Appreciative Inquiry Facilitator and Coach.