What’s your problem? Overcoming the Obstacles to a High Performance Culture

Session focus: 

Change leadership, Storytelling, workplace culture

The path to creating a high performance culture in government is full of unforeseen problems, obstacles and opportunities. In this session you’ll hear how the Office of Strategy Management in the Provincial Public Service of New Brunswick, Canada helped leaders embrace practical principles, methods and tools used to align and execute strategic priorities, drive continuous improvement results and build a sustainable high performance culture. This session will include lessons learned you can apply in your organization and real-life examples of how leader-guided problem solving has delivered significant results to taxpayers and customers.

Target Audience: 

Employee, Supervisor, Executive


Jane Washburn
Chief of Strategy Management
Provincial Government of New Brunswick

Jane is the Chief of Strategy Management for the Government of New Brunswick. She and her team are responsible for developing the principles, methods and tools by which public service leaders can enhance alignment and execution of strategy, drive improvement results and build a sustainable high performance culture. Jane was previously the Vice President of Human Resources and Corporate Services with the New Brunswick Liquor Corporation, where she developed and facilitated the strategic planning process that resulted in significant organizational performance improvement. Prior to that, Jane spent 20 years in performance improvement, strategy management and human resources with leading private-sector businesses including Steelcase Canada and J.D. Irving Limited, along with various volunteer roles. Jane has a Bachelor of Business Administration degree, is a Certified Lean Six Sigma Green Belt and a Certified Professional in Human Resources.