When All You Focus is on Process Improvement…Sometimes You Need Improvement

In this session, we will discuss the Peak Performance book (www.denverpeak.com) and how we need to make sure that we focus on ourselves as much as we focus on making things better for our customers. We will have an open dialogue about innovation in government and what it takes to be okay with failure and working through personnel issues.

Target Audience: 

Employee, Supervisor, Executive


Brian Elms

Brian is the author of “Peak Performance” and formerly the Director of Peak Academy and Analytics for the City and County of Denver. He specializes in process improvement and has more than 15 years of experience providing political, policy, legislative and program management expertise to government agencies, elected officials, trade associations and nonprofit organizations. Brian started his career in public service after graduating from Regis University and joining the National School and Community Corps (AmeriCorps) as a team leader. After working in Washington DC for AARP, Brian moved back to his hometown and served as the Assistant Director of Government Affairs at Denver International Airport. Brian is a certified Lean Black Belt, a Six Sigma Green Belt and Change Management Professional. In his current role as Director of the Peak Academy, he developed curriculum, training and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2011, Peak Academy initiatives have saved the City & County of Denver almost $25 million and the Academy has provided training to over 5,500 public and nonprofit professionals. He has been called a “government innovation spark plug.”