Saving money and time, reducing errors
Washington Technology Solutions saved an estimated $500,000 – plus hours of time for its customers – by automating a painstaking monthly billing process involving more than 300 organizations. Errors dropped dramatically, customer satisfaction rose, and the staff hours saved were redirected to financial analysis and front-line customer support.
Helping families get child support
The Department of Social and Health Services cut a key process for reviewing child support payments to some clients from 20 days to one day. This helps those families receive child support money faster. In addition, the improvements are saving $126,000 a year in paper costs alone.
Helping small businesses
The Liquor and Cannabis Board streamlined the process for applicants seeking a new liquor license. Previously, applicants were required to choose one of 13 PowerPoint presentations averaging 80 slides and 60-90 minutes to review. Applicants then had to print, sign, scan and return the form. Today, applicants watch a 10-minute YouTube-style video and immediately submit the form online. Calls for assistance with the process have dropped 88 percent.
The Washington State Department of Transportation eliminated the requirement for more than 670 aircraft owners to submit justification documents when requesting a registration exemption for non-airworthy aircraft. The documentation, which used to take about two hours for customers to complete, now takes about two minutes.