Increase percentage of agencies measuring customer satisfaction
Agencies measuring core services for customer satisfaction
Thirty six of the thirty eight participating agencies measure customer satisfaction. Twenty eight agencies measure 100% of core services for customer satisfaction.
Customer feedback is vital to improving our services. To improve service for all customers, all agencies need to ask for and use customer feedback.
Many agencies are collecting and using customer satisfaction data. Currently, 38 agencies are participating in this measure and 36 measure customer satisfaction. That is 95% compared to our goal of 100%.
We are asking all agencies who are not yet measuring customer satisfaction to do so by June 2016. We are offering each other assistance, sharing action plans and best practices. We will monitor and report progress. Read more in detailed action plans from each agency.
If you are a customer, you can influence service improvement efforts. Please check agency websites for ways to give feedback. If you are an agency, contact the Department of Licensing’s Office of Performance and Accountability, to ask for or offer assistance implementing action plans.