Continuous Improvement

Community of Practice

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Our purpose

Results Washington recently established the Community of Practice in alignment with Governor Inslee’s executive order 13-04 as a platform for continuous improvement (CI) practitioners to:

  • Share knowledge, experience and expertise to help others
  • Obtain continuous improvement strategies and resources
  • Receive support on any CI efforts their organization or agency is or may be implementing
  • Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens

Join the Community!

The Community meets every third Tuesday of the month at 10:30 a.m. – 12:00 p.m. These meetings are optional and open to all who would like to attend. To join the distribution list, click the button below!

Register here

What to expect

At our Community meetings, we hope that you can:

  • Expand or refresh your knowledge and skillset on various topics and methodologies through topic teachings
  • Learn from real implementations and experiences through project shares
  • Collaborate with others across the state as well as partnering states!
  • Have fun!





Topic & Presenter

Project Share & Presenter

November 15, 2022
Agenda & The Blast Recap
Strategic Plan Development
Jeannie Bowen | Results Washington
Presentation & Handouts
Group Activity
December 20, 2022
Integrating DEI into CI Efforts
Michaela Doelman | Office Financial Management
The Approach to Employee Engagement Survey Results
Marie Burrows | Employment Security Department
January 17, 2023
Delivering Change
Jennifer Renhard & Jody Guy | Liberum
Presentation & Handouts
February 21, 2023 How Do I Climb Out of Mental Valleys (And Why it Matters to Creativity and Innovation)
Jennifer Phillips | Department of Social & Health Services
Group Activity
March 21, 2023 Human-Centered Design
Jessica Dang | Liquor & Cannabis Board
Human-Centered Design
Garrett Landram | Department of Social & Health Services
April 18, 2023 Performance Management
Tim Dyeson, Aaron Cunningham, & Matthew Montgomery | Health Care Authority
May 16, 2023 Customer/Focus Group Feedback
Megan Oczkewicz | Health Care Authority
Group Activity
June 20, 2023 CI Program Design & Evaluation
Cyndee Baugh | Department of Revenue
Access Equity – Business Diversity Management System
Sarah Erdmann | Office of Minority & Women’s Business Enterprises

Note: meeting materials will be posted prior to each meeting.