Community of Practice
Our purpose
Results Washington recently established the Enterprise-wide Lean and Continuous Improvement Community of Practice in alignment with Governor Inslee’s executive order 13-04 as a platform for continuous improvement (CI) practitioners to:
- Share knowledge, experience and expertise to help others
- Obtain continuous improvement strategies and resources
- Receive support on any CI efforts their organization or agency is or may be implementing
- Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens
Join the Community!
The Community meets every third Tuesday of the month at 10:30 a.m. – 12:00 p.m. These meetings are optional and open to all who would like to attend. To join the distribution list, click the button below!
What to expect
At our Community meetings, we hope that you can:
- Expand or refresh your knowledge and skillset on various topics and methodologies through topic teachings
- Learn from real implementations and experiences through project shares
- Collaborate with others across the state as well as partnering states!
- Have fun!
Schedule
2024
Date |
Topic Teaching & Presenter |
Project Share & Presenter |
| January 16, 2024 Agenda & The Blast Recap |
Gracious Space: Working Together Vanessa Palomino | Office of Financial Management Presentation, PDF Handout, Word Template Handout & Recording |
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| February 20, 2024 Agenda & The Blast Recap |
Adapt and Leader Change Management Model Kelly Walk | Department of Social and Health Services Presentation & Recording |
Using Lean DMADV in Equity Analyses and Project Implementation Jeremy Walker | Department of Commerce Presentation |
| March 19, 2024 Agenda & The Blast Recap |
Engaging Stakeholders: From Project to Embedded Workplace Culture Megan Schoor | Office of Financial Management Presentation, Systems Worksheet, System Mapping Handout & Recording |
Organization Strategy and Performance Unit Customer Feedback Initiative Aunna Moss | Office of Financial Management Presentation |
| April 16, 2024 Agenda & The Blast Recap |
Managing Your Inbox: Eliminating Time Waste Eric Stewart | Bellevue College Presentation, Worksheet & Recording |
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| May 21, 2024 Agenda & The Blast Recap |
Productivity Board Greg Mennegar | Secretary of State Presentation & Recording |
DSHS and Productivity Board Partners in Success Jessica Hernandez | Department of Social and Health Services Presentation |
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June 18, 2024
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Achieving Desired Outcomes with the Behavioral Cycle of Results |
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July 16, 2024 |
Leading without Authority |
Results Washington's Lean Journey |
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August 20, 2024 |
Compassionate Accountability |
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September 17, 2024 |
Results Washington's Strategies for Improving Statewide Performance Management |
Gray Notebook |
| No CoP in October - see you at the Lean Conference! | ||
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November 19, 2024 |
Digitally Accessible Presentations |
Disability Inclusion Network Overview |
| December 17, 2024 |
Redesigning Quality Indicators to Improve Treatment Outcomes and Job Satisfaction |
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2025
Date |
Topic Teaching & Presenter |
Project Share & Presenter |
| January 21, 2025 |
Failing Forward |
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| February 18, 2025 |
Lighting Up Insights: The Power of Heat Maps in Process Data Visualization |
LEAN Approach to Improved Access to Care and Improved Quality of Care |
| March 18, 2025 |
Arizona Management System: Influencing Culture |
PowerPoint Perfection |
| April 15, 2025 |
VSM Refresher |
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| May 20, 2025 |
Exploring the people side of Lean and Continuous Improvement |
Hoshin Kanri |
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June 17, 2025 |
DSDM (Dynamic System Development Methodology) and the Lake Burien Transitional Care Facility project |
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Note: meeting materials will be posted prior to each meeting.
2024 Workshop Schedule
| Date | Topic | Summary |
Materials |
Registration |
| June 20, 2024 & September 30, 2024 |
Getting your idea across the finish line: How to communicate effectively with leaders to achieve buy-in. |
We’ve all experienced a brilliant idea die on the vine. It’s frustrating, and often confusing, especially if you have invested much time and effort. Whether you are pitching a new idea or are trying to achieve buy-in for a recommendation you team has been working on for months, there are communication methods you can use to increase your success and reduce resistance. In this workshop, participants learned: What leaders need to make good decisions Lessons learned from years of experience from Results WA staff Walk away with concrete tools you can immediately apply to you won ideas and projects Getting you idea across the finish line: How to communicate effectively with leaders to achieve buy-in. |
Link to Registration |
2023
Date |
Topic Teaching & Presenter |
Project Share & Presenter |
| November 15, 2022 Agenda & The Blast Recap |
Strategic Plan Development Jeannie Bowen | Results Washington Presentation & Handouts |
Group Activity |
| December 20, 2022 Agenda & The Blast Recap |
Integrating DEI into CI Efforts Michaela Doelman | Office Financial Management Presentation & Recording |
The Approach to Employee Engagement Survey Results Marie Burrows | Employment Security Department Presentation & Recording |
| January 17, 2023 Agenda & The Blast Recap |
Delivering Change Jennifer Renhard & Jody Guy | Liberum Presentation, Handouts, & Recording |
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| February 21, 2023 Agenda & The Blast Recap |
How Do I Climb Out of Mental Valleys (And Why it Matters to Creativity and Innovation) Jennifer Phillips | Department of Social & Health Services Presentation, Handouts, & Recording |
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| March 21, 2023 Agenda & The Blast Recap |
Group Activity: Design Thinking Jessica Dang | Liquor & Cannabis Board Presentation, Handout, & Recording |
Human-Centered Design Garrett Landram | Department of Social & Health Services Presentation & Recording |
| April 18, 2023 Agenda & The Blast Recap |
Let's Game the Data! Tammi Leclerc & Brian Mark | Washington Technology Solutions; Byron Mukai | Employment Security Department Presentation & Recording |
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| May 16, 2023 Agenda & The Blast Recap |
Customer/Focus Group Feedback Megan Oczkewicz | Health Care Authority Presentation & Recording |
Enterprise-wide Success Stories: Results WA Strategic Goal 3 Talia Mazzara | Results Washington Presentation |
| June 20, 2023 Agenda & The Blast Recap |
CI Program Design & Evaluation Cyndee Baugh, Jerimiah Wedding, & Jennifer Panco | Department of Revenue Presentation & Recording |
Access Equity – Business Diversity Management System Sarah Erdmann, Douglas Mora, Nikoel Stevens, & Ethan Swenson | Office of Minority & Women’s Business Enterprises Presentation & Recording |
| July 18, 2023 Agenda & The Blast Recap |
Enterprise Performance Management: Creating a Data-Driven, Transparent, and Learning Organization Cassi Villegas | Department of Social & Health Services' Division of Vocational Rehabilitation; Aaron Howard | Mass Ingenuity Presentation & Recording |
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| August 15, 2023 Agenda & The Blast Recap |
Lean Basics Learning for Any Meeting: Types of Work Anita Maguire | Department of Social and Health Services Presentation |
Eliminating Data Waste: Master Person Index Project Ryan Leisinger | Department of Health Presentation |
| September 19, 2023 Agenda & The Blast Recap |
Using "Both/And" Thinking to Solve Wicked Problems Jessie Cronin | Department of Enterprise Services Presentation with Handout & Recording |
Group Activity |
| November 14, 2023 Agenda & The Blast Recap |
Engaging Leadership in Lean Cyndee Baugh | Department of Revenue Presentation, Handout & Recording |
Engaging Staff in Lean and CI: The Community Services Division Experience Clifford Leach | Department of Social and Health Services Presentation & Recording |
| December 19, 2023 Agenda & The Blast Recap |
Data Visualization Beth Adams | Department of Social and Health Services Presentation, Handout, & Recording |
Group Activity |
Agency Success Stories
State agencies are expected to embed Lean and continuous improvement strategies to deliver effective, efficient, and improved customer services and program outcomes. Through these strategies, many agencies have had great successes with innovative ideas, and we would like you to share those successes with us! These success stories will replace the cabinet agencies' previous annual Lean project reporting expectations.
We plan to publish information from the success stories for Lean and continuous improvement/Community of Practice learning opportunities, the governor's Lean conference speech and talking points for the monthly performance reviews, and other public communications along with the annual report.
To submit a success story on behalf of your agency, click the button below!
