Enterprise-wide Lean and Continuous Improvement

Community of Practice

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Community of Practice

Our purpose

Results Washington recently established the Enterprise-wide Lean and Continuous Improvement Community of Practice in alignment with Governor Inslee’s executive order 13-04 as a platform for continuous improvement (CI) practitioners to:

  • Share knowledge, experience and expertise to help others
  • Obtain continuous improvement strategies and resources
  • Receive support on any CI efforts their organization or agency is or may be implementing
  • Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens

Join the Community!

The Community meets every third Tuesday of the month at 10:30 a.m. – 12:00 p.m. These meetings are optional and open to all who would like to attend. To join the distribution list, click the button below!

Register here

What to expect

At our Community meetings, we hope that you can:

  • Expand or refresh your knowledge and skillset on various topics and methodologies through topic teachings
  • Learn from real implementations and experiences through project shares
  • Collaborate with others across the state as well as partnering states!
  • Have fun!






Topic Teaching & Presenter

Project Share & Presenter

November 15, 2022
Agenda & The Blast Recap
Strategic Plan Development
Jeannie Bowen | Results Washington
Presentation & Handouts
Group Activity
December 20, 2022
Agenda & The Blast Recap
Integrating DEI into CI Efforts
Michaela Doelman | Office Financial Management
Presentation & Recording
The Approach to Employee Engagement Survey Results
Marie Burrows | Employment Security Department
Presentation & Recording
January 17, 2023
Agenda & The Blast Recap
Delivering Change
Jennifer Renhard & Jody Guy | Liberum
PresentationHandouts, & Recording
February 21, 2023
Agenda & The Blast Recap
How Do I Climb Out of Mental Valleys (And Why it Matters to Creativity and Innovation)
Jennifer Phillips | Department of Social & Health Services
PresentationHandouts, & Recording
March 21, 2023
Agenda & The Blast Recap
Group Activity: Design Thinking
Jessica Dang | Liquor & Cannabis Board
PresentationHandout, & Recording
Human-Centered Design
Garrett Landram | Department of Social & Health Services
Presentation & Recording
April 18, 2023
Agenda & The Blast Recap
Let's Game the Data!
Tammi Leclerc & Brian Mark | Washington Technology Solutions; Byron Mukai | Employment Security Department
Presentation & Recording
May 16, 2023
Agenda & The Blast Recap
Customer/Focus Group Feedback
Megan Oczkewicz | Health Care Authority
Presentation & Recording
Enterprise-wide Success Stories: Results WA Strategic Goal 3
Talia Mazzara | Results Washington
June 20, 2023
Agenda & The Blast Recap
CI Program Design & Evaluation
Cyndee Baugh, Jerimiah Wedding, & Jennifer Panco | Department of Revenue
Presentation & Recording
Access Equity – Business Diversity Management System
Sarah Erdmann, Douglas Mora, Nikoel Stevens, & Ethan Swenson | Office of Minority & Women’s Business Enterprises
Presentation & Recording
July 18, 2023
Agenda & The Blast Recap
Enterprise Performance Management: Creating a Data-Driven, Transparent, and Learning Organization
Cassi Villegas | Department of Social & Health Services' Division of Vocational Rehabilitation; Aaron Howard | Mass Ingenuity
Presentation & Recording
August 15, 2023
Agenda & The Blast Recap
Lean Basics Learning for Any Meeting: Types of Work
Anita Maguire | Department of Social and Health Services
Eliminating Data Waste: Master Person Index Project
Ryan Leisinger | Department of Health
September 19, 2023
Agenda & The Blast Recap
Using "Both/And" Thinking to Solve Wicked Problems
Jessie Cronin | Department of Enterprise Services
Presentation with Handout & Recording
Group Activity
November 14, 2023 Engaging Leadership in Lean
Cyndee Baugh | Department of Revenue
Engaging Staff in Lean and CI: The Community Services Division Experience
Andrey Svidenko & Clifford Leach | Department of Social and Health Services
December 19, 2023 Data Visualization
Beth Adams | Department of Social and Health Services
Group Activity




Topic Teaching & Presenter

Project Share & Presenter

January 16, 2024 Gracious Space: Working Together
Vanessa Palomino | Office of Financial Management
February 20, 2024 Adapt and Leader Change Management Model
Kelly Walk | Department of Social and Health Services
Using Lean DMADV in Equity Analyses and Project Implementation
Jeremy Walker | Department of Commerce
March 19, 2024 Engaging Stakeholders: From Project to Embedded Workplace Culture
Megan Shoor | Office of Financial Management
Office of Financial Management's Stakeholder Engagements
Aunna Moss | Office of Financial Management
April 16, 2024 Managing Your Inbox: Eliminating Time Waste
Eric Stewart | Bellevue College
Group Activity
May 21, 2024 Agile Change Accelerator: Unleashing the Power
Tammi Leclerc | Washington Technology Solutions
Oversight Transformation using Agile
Rachel Bryant | Washington Technology Solutions

Note: meeting materials will be posted prior to each meeting.


Agency Success Stories

State agencies are expected to embed Lean and continuous improvement strategies to deliver effective, efficient, and improved customer services and program outcomes. Through these strategies, many agencies have had great successes with innovative ideas, and we would like you to share those successes with us! These success stories will replace the cabinet agencies' previous annual Lean project reporting expectations.

We plan to publish information from the success stories for Lean and continuous improvement/Community of Practice learning opportunities, the governor's Lean conference speech and talking points for the monthly performance reviews, and other public communications along with the annual report.

To submit a success story on behalf of your agency, click the button below!