Community of Practice
Our purpose
Results Washington recently established the Enterprise-wide Lean and Continuous Improvement Community of Practice in alignment with Governor Inslee’s executive order 13-04 as a platform for continuous improvement (CI) practitioners to:
- Share knowledge, experience and expertise to help others
- Obtain continuous improvement strategies and resources
- Receive support on any CI efforts their organization or agency is or may be implementing
- Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens
Join the Community!
The Community meets every third Tuesday of the month at 10:30 a.m. – 12:00 p.m. These meetings are optional and open to all who would like to attend. To join the distribution list, click the button below!
What to expect
At our Community meetings, we hope that you can:
- Expand or refresh your knowledge and skillset on various topics and methodologies through topic teachings
- Learn from real implementations and experiences through project shares
- Collaborate with others across the state as well as partnering states!
- Have fun!
Schedule
2024
Date |
Topic Teaching & Presenter |
Project Share & Presenter |
|
January 16, 2024 |
Gracious Space: Working Together Presentation, PDF Handout, Word Template Handout & Recording |
Activity |
|
February 20, 2024 |
Adapt and Leader Change Management Model |
Using Lean DMADV in Equity Analyses and Project Implementation |
|
March 19, 2024 |
Engaging Stakeholders: From Project to Embedded Workplace Culture Presentation, Systems Worksheet, System Mapping Handout & Recording |
Organization Strategy and Performance Unit Customer Feedback Initiative |
|
April 16, 2024 |
Managing Your Inbox: Eliminating Time Waste |
Group Activity |
| May 21, 2024 |
Productivity Board Greg Mennegar | Secretary of State
|
DSHS and Productivity Board Partners in Success Jessica Hernandez | Department of Social and Health Services |
Note: meeting materials will be posted prior to each meeting.
2023
Date |
Topic Teaching & Presenter |
Project Share & Presenter |
| November 15, 2022 Agenda & The Blast Recap |
Strategic Plan Development Jeannie Bowen | Results Washington Presentation & Handouts |
Group Activity |
| December 20, 2022 Agenda & The Blast Recap |
Integrating DEI into CI Efforts Michaela Doelman | Office Financial Management Presentation & Recording |
The Approach to Employee Engagement Survey Results Marie Burrows | Employment Security Department Presentation & Recording |
| January 17, 2023 Agenda & The Blast Recap |
Delivering Change Jennifer Renhard & Jody Guy | Liberum Presentation, Handouts, & Recording |
|
| February 21, 2023 Agenda & The Blast Recap |
How Do I Climb Out of Mental Valleys (And Why it Matters to Creativity and Innovation) Jennifer Phillips | Department of Social & Health Services Presentation, Handouts, & Recording |
|
| March 21, 2023 Agenda & The Blast Recap |
Group Activity: Design Thinking Jessica Dang | Liquor & Cannabis Board Presentation, Handout, & Recording |
Human-Centered Design Garrett Landram | Department of Social & Health Services Presentation & Recording |
| April 18, 2023 Agenda & The Blast Recap |
Let's Game the Data! Tammi Leclerc & Brian Mark | Washington Technology Solutions; Byron Mukai | Employment Security Department Presentation & Recording |
|
| May 16, 2023 Agenda & The Blast Recap |
Customer/Focus Group Feedback Megan Oczkewicz | Health Care Authority Presentation & Recording |
Enterprise-wide Success Stories: Results WA Strategic Goal 3 Talia Mazzara | Results Washington Presentation |
| June 20, 2023 Agenda & The Blast Recap |
CI Program Design & Evaluation Cyndee Baugh, Jerimiah Wedding, & Jennifer Panco | Department of Revenue Presentation & Recording |
Access Equity – Business Diversity Management System Sarah Erdmann, Douglas Mora, Nikoel Stevens, & Ethan Swenson | Office of Minority & Women’s Business Enterprises Presentation & Recording |
| July 18, 2023 Agenda & The Blast Recap |
Enterprise Performance Management: Creating a Data-Driven, Transparent, and Learning Organization Cassi Villegas | Department of Social & Health Services' Division of Vocational Rehabilitation; Aaron Howard | Mass Ingenuity Presentation & Recording |
|
| August 15, 2023 Agenda & The Blast Recap |
Lean Basics Learning for Any Meeting: Types of Work Anita Maguire | Department of Social and Health Services Presentation |
Eliminating Data Waste: Master Person Index Project Ryan Leisinger | Department of Health Presentation |
| September 19, 2023 Agenda & The Blast Recap |
Using "Both/And" Thinking to Solve Wicked Problems Jessie Cronin | Department of Enterprise Services Presentation with Handout & Recording |
Group Activity |
| November 14, 2023 Agenda & The Blast Recap |
Engaging Leadership in Lean Cyndee Baugh | Department of Revenue Presentation, Handout & Recording |
Engaging Staff in Lean and CI: The Community Services Division Experience Clifford Leach | Department of Social and Health Services Presentation & Recording |
| December 19, 2023 Agenda & The Blast Recap |
Data Visualization Beth Adams | Department of Social and Health Services Presentation, Handout, & Recording |
Group Activity |
Agency Success Stories
State agencies are expected to embed Lean and continuous improvement strategies to deliver effective, efficient, and improved customer services and program outcomes. Through these strategies, many agencies have had great successes with innovative ideas, and we would like you to share those successes with us! These success stories will replace the cabinet agencies' previous annual Lean project reporting expectations.
We plan to publish information from the success stories for Lean and continuous improvement/Community of Practice learning opportunities, the governor's Lean conference speech and talking points for the monthly performance reviews, and other public communications along with the annual report.
To submit a success story on behalf of your agency, click the button below!
