Improving Government

Results Washington provides learning opportunities, direct technical assistance, training and coaching acoss the government enterprise to help state agencies apply Lean thinking and other structured problem-solving strategies to surface and resolve problems.

Performance Audits

Results Washington supports the performance audit process and helps track agency action items on behalf of the Governor. This work is required by statute [replace with the actual statute].

Design Thinking 

How might the state of Washington reimagine customer and employee experience? This is a question that requires empathy, curiosity, experimentation, and courage to answer.

Yes, state government is innovative. Results Washington is committed to building a human-centered culture in state government – one person at a time

Design Thinking Services and Resources

Agency Design Challenge