The second Agency Design Challenge was held on November 20th, 2019. Three agencies participated: Office of Administrative Hearings, Department of Commerce, and the Liquor and Cannabis Board. The design teams are developing plans and will be testing their prototypes over the next few months.
The Agency Design Challenge is part of a larger strategy to make government more human. Results Washington is committed to work towards a more customer-centric way of working across the enterprise.
The video from the November 20 Challenge can be viewed here.
Washington state government uses Lean principles to drive improvements, increase effectiveness and deliver results.
Results Washington performance audit process tracks agencies' action items to completion on behalf of the Governor.
Results Reviews: Gov. Inslee & state agency leaders meet monthly to discuss objectives, improvement strategies & metrics.