Agency action plans

The following executive branch agency action plans were developed in response to performance audits conducted by the Washington State Auditor's Office. These action plans are monitored to completion by Results Washington. The Joint Legislative Audit Review Committee also conducts performance audits. JLARC staff follow up with agencies and the legislature to track implementation of report recommendations and publish a report annually.

Report Issued Audit Topic Governor Appointed Agency/Program Audited Agency Written Response to Findings Agency Action Plan
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Dec. 2023 Assessing the Effectiveness of Washington's Water Use Efficiency Regulations Department of Health Agency response (PDF) Action plan (PDF)
Dec. 2023 Lead Testing for Children Enrolled in Medicaid Dept. of Health and Health Care Authority Agency response (PDF) Action plan (PDF)
Oct. 2023 Medicaid and Managed Care Organizations: Ensuring Strong Program Integrity Efforts Health Care Authority Agency response (PDF) Action plan (PDF)
Sept. 2023 Controls to Manage Outdated Applications Three state agencies Agency response (PDF) Action plan (PDF)
May 2023 Washington Medical Commission – Opportunities are Present to Support the Commission's Continued Efforts to Improve Timelier Licensing and an Efficient Disciplinary Process Washington Medical Commission Agency response (PDF) Action plan (PDF)
May 2023 Nursing Care Quality Assurance Commission – Opportunities are Present to Support Efforts by the Commission to Speed Licensing Nursing Care Quality Assurance Commission Agency response (PDF) Action plan (PDF)
Jan. 2023 Opportunities to Improve State Information Technology Security - 2022 Four state agencies Agency response (PDF) Action plan (PDF)
Jan. 2023 Washington's Agricultural Commodity Commissions: An assessment of effectiveness Dept. of Agriculture and 21 commodity commissions Agency response (PDF) Action plan (PDF)
Dec. 2022 Evaluating Customer Service at Washington’s Department of Employment Security Employment Security Dept. Agency response (PDF)

Action plan (PDF)

Dec. 2022 Toll Collection System Replacement Project Dept. of Transportation Agency response (PDF) Action plan (PDF)
Nov. 2022 Sexual Assault Kits: Assessing Washington State Patrol's Testing Backlog and Tracking System Washington State Patrol Agency response (PDF) Not applicable
Oct. 2022 Prescription Monitoring Program Dept. of Health Agency response (PDF) Action plan (PDF)
Sept. 2022 I-1163: Addressing Testing Barriers for Home Care Aides Dept. of Health Agency response (PDF) Action plan (PDF)
March 2022 Relevance of Required Training for Long-Term Care Workers Dept. of Social and Health Services Agency response (PDF) Action plan (PDF)
Dec. 2021 Continuing Opportunities to Improve State Information Technology Security 2021 Nine state agencies Agency response (PDF) Action plan (PDF)
Sept. 2021 Assessing the Workplace Culture at the Dept. of Fish and Wildlife Dept. of Fish and Wildlife Agency response (PDF) Action plan (PDF)
July 2021 Medicaid Program Integrity at the Health Care Authority Health Care Authority Agency response (PDF) Action plan (PDF)
June 2021 K-12 Student Behavioral Health in Washington Health Care Authority Agency response (PDF) Action plan (PDF)
April 2021 Employment Security Department System Application Employment Security Department Agency response (PDF) Not applicable
April 2021 Unemployment Benefit Program Payments and Services During the Pandemic Employment Security Department Agency response (PDF) Not applicable
Dec. 2020 Continuing Opportunities to Improve State Information Technology Security 2020 Five state agencies Agency response (PDF) Action plan (PDF)
Nov. 2020 Reassessing Implementation of the Regulatory Fairness Act Multiple state agencies and the Governor's Office of Regulatory Innovation and Assistance Agency response (PDF) Action plan (PDF)
Sept. 2020 Data Backup and Disaster Recovery Four state agencies Agency response (PDF) Action plan (PDF)
Sept. 2020 Child Support Payments: Increasing Past-due Collections Through Mandatory Interception of Insurance Payments Dept. of Social and Health Services Agency response (PDF) Not applicable
May 2020 Assessing Success of the Walla Walla Watershed Management Partnership While none of the Governor's cabinet agencies were audited, the State Auditor's Office recommendations include Ecology and the Governor's Office. Agency response (PDF) Not applicable
Jan. 2020 Continuing Opportunities to Improve State Information Technology Security 2019 Four state agencies Agency response (PDF) Action plan (PDF)
Dec. 2019 Common Barriers to Compliance with Student Immunizations Requirements While the Dept. of Health was not audited for this report, the State Auditor's Office used some DOH data. DOH requested this letter be included with the report to provide clarity on how the  department collects school immunization data, reviews and reports it.  Agency response (PDF) Action plan not applicable
May 2019 Medicaid Fluoride Cost Savings Health Care Authority Agency response (PDF) Action plan not applicable
April 2019 Opportunities to Improve Emergency Preparedness Dept. of Military Agency response (PDF) Action plan (PDF)
April 2019 K-12 Students Experiencing Homelessness Dept. of Commerce Agency response (PDF) Action plan (PDF)
Feb. 2019 I-1163 Assessing Extended Family Exemptions for Individual Providers Departments of Health and Social and Health Services Agency response (PDF) No actions required
Dec. 2018 Continuing Opportunities to Improve State Information Technology Security 2018 Three state agencies Agency response (PDF) Action plan (PDF)
Dec. 2018 Safe Data Disposal Twenty-two state agencies Agency response (PDF) Action plan (PDF)
Dec. 2018 IT Vendor Contract Assurances Five state agencies Agency response (PDF) Action plan (PDF)
Nov. 2018 Healthcare Professional Fees Department of Health Agency response (PDF) Action plan (PDF)
Sept. 2018 IT Interface Controls Five state agencies Agency response (PDF) Action plan (PDF)
August 2018 Improving Cannabis Risk Managment Tools Using Business Transaction Data Liquor and Cannabis Board Agency response (PDF) Action plan (PDF)
May 2018 Ensuring Notification to Schools and Districts of Student Criminal Offenses Departments of Corrections and Social and Health Services Agency response (PDF) No actions required
March 2018 Continuing Opportunities to Improve State Information Technology Security Washington Technology Solutions and three state agencies Agency response (PDF) Action plan (PDF)
Dec. 2017 Career and Technical Education Programs Leading Practices State Board for Community and Technical Colleges and the Workforce Training and Education Coordinating Board Agency response (PDF) Action plan (PDF)
Oct. 2017 Medicaid Income Verifications Health Care Authority Agency response (PDF) Action plan (PDF)
Sept. 2017 WaTech Services Washington Technology Solutions Agency response (PDF) Action plan (PDF)
May 2017 Correctional Industries Department of Corrections Agency response (PDF)

Action plan (PDF)

Dec. 2016 Regulatory Fairness Act Gambling Commission, Liquor and Cannabis Board, Washington State Patrol, Washington Utilities and Transportation Commission and the departments of Agriculture, Early Learning, Ecology, Fish and Wildlife, Health, Labor and Industries, Licensing, Revenue, Social and Health Services and Transportation Agency response (PDF) No actions required. However, an interagency work group made some improvements.
Nov. 2016 Barriers to Home Care Aide Certification Departments of Health and Social and Health Services Agency response (PDF) Action plan (PDF)
Nov. 2016 Medical Discipline in Washington Department of Health, Medical Quality Assurance Commission and Board of Osteopathic Medicine and Surgery Agency response (PDF) Action plan (PDF)
Nov. 2016 Continuing Opportunities to Improve State Information Technology Washington Technology Solutions and three state agencies Agency response (PDF) Action plan (PDF)
Oct. 2016 Ensuring Economical and Efficient Printing for Washington Department of Enterprise Services Agency response (PDF) Action plan (PDF)
Aug. 2016 Washington State Patrol Narrowbanding Project Washington State Patrol and Department of Enterprise Services Agency response (PDF) Action plan (PDF)
Aug. 2016 I-1163 Long-Term Care Worker Certification Departments of Health and Social and Health Services Agency response (PDF) Action plan (PDF)
June 2016 Health Benefits Exchange Health Care Authority was not audited for this report, but asked by the State Auditor's Office to review the report and respond Agency response (PDF) no actions required
May 2016 Administrative Appeals Board of Industrial Insurance Appeals, Board of Tax Appeals, Employment Security, Health Care Authority, Office of Administrative Hearings, Retirement Systems, Revenue and Social and Health Services Agency response (PDF) Action plan (PDF)
May 2016 Improving the Toll Collection System Transportation Agency response (PDF) Action plan (PDF)
March 2016 Improving Prison Staff Safety Corrections Agency response (PDF) Action plan (PDF)
Nov. 2015 Complaint Resolution Unit Social and Health Services Agency response (PDF) Action plan (PDF)
Aug. 2015 Workforce Development System Workforce Training and Education Coordinating Board; State Board for Community and Technical Colleges; and departments of Commerce, Corrections, Ecology, Employment Security, Labor and Industries, Services for the Blind, Social and Health Services, and Transportation Agency response (PDF) No actions required
July 2015 Regulatory Reform: Agency Coordination Multiple agencies Agency response (PDF) Action plan (PDF)
June 2015 Prioritizing Fraud Investigations Social and Health Services Agency response (PDF) Action plan (PDF)
June 2015 Completeness of Criminal History Records Database Washington State Patrol Agency response (PDF) Action plan (PDF)
Dec. 2014 New Freedom Long-Term Care Pilot Program Social and Health Services

Agency response (PDF)

Action plan (PDF)
Dec. 2014 Initiative 1163: Long-Term Care Worker Certification Social and Health Services and Health Agency response (PDF) Action plan (PDF)
Dec. 2014 State IT Security Office of the Chief Information Officer, Consolidated Technology Services and five state agencies Agency response (PDF) Action plan (PDF)
Dec. 2014 Debt-Offset Programs Employment Security, Enterprise Services, Health Care Authority, Labor and Industries, Lottery, Revenue, Social and Health Services, and Transportation Agency response (PDF) Action plan (PDF)
Nov. 2014 Electronic Benefit Transfer Cards Social and Health Services Agency response (PDF) Action plan (PDF)
Oct. 2014 Economic Development Commerce Agency response (PDF) Action plan (PDF)
April 2014 Higher Education Performance-Based Funding Central Washington University, Eastern Washington University, The Evergreen State College, University of Washington, Washington State University, Western Washington University Agency response (PDF) No actions required
April 2014 Medicaid Managed Care Program Oversight Health Care Authority Agency response (PDF) Action plan (PDF)
April 2014 Safe Data Disposal Chief Information Officer, Ecology, Employment Security, Enterprise Services, Fish & Wildlife, Health, Labor & Industries, Parks, Revenue, Social and Health Services, Transportation Agency response (PDF) Action plan (PDF)
Feb. 2014 Post Adoption Services Social and Health Services Agency response (PDF) Action plan (PDF)
Dec. 2013 Permit Timeliness Agriculture, Archeology & Historic Preservation, Ecology, Fish and Wildlife, Health, Labor and Industries, Licensing, Revenue, Transportation, Gambling Commission, Liquor Control Board, State Parks and Recreation Commission, and the Utilities and Transportation Commission

Agency response (PDF)

Summary (PDF)

Action plan (PDF)
Aug. 2013 Tolling Program Department of Transportation Agency Response Action plan
July 2013 Developmental Disabilities - Increasing Access and Equality Department of Social & Health Services Agency response (PDF) Action plan
July 2013 Developmental Disabilities - Improving Payment Systems Department of Social & Health Services Agency response (PDF) Action plan (PDF)
May 2013 Financial Management System Office of Financial Management, Office of the Chief Information Officer, Department of Enterprise Services and 11 executive cabinet agencies Agency response (PDF) Action plan (PDF)
May 2013 Enhancing Background Checks Department of Social & Health Services, Washington State Patrol Agency response (PDF) Action plan (PDF)
Jan. 2013 I-1163 Worker Certification Requirements Department of Social & Health Services, Department of Health Agency response (PDF) Action plan (PDF)
Jan. 2013 Ferries Construction Department of Transportation Agency response (PDF) Action plan (PDF)
Sept. 2012 Regulatory Reform 26 state agencies Agency response (PDF) Action plan (PDF)
Aug. 2012 Protecting Children from Sex Offenders Department of Social & Health Services, Department of Early Learning, Washington State Patrol Agency response (PDF) Action plan (PDF)
Nov. 2011 Cell Phone Costs 89 state agencies Agency response (PDF) Action plan (PDF)
Oct. 2011 Mail Services Departments of Enterprise Services, Employment Security, Labor & Industries, Licensing, Social & Health Services Agency response (PDF) Action plan (PDF)
Aug. 2011 Weatherization Department of Commerce Agency response (PDF) Action plan (PDF)
June 2011 Crime Victims Programs Departments of Labor & Industries, Social & Health Services, Commerce Agency response (PDF) Action plan (PDF)
June 2011 State Energy Program Department of Commerce Agency response (PDF) Action plan (PDF)
May 2011 Prescription Drug Program Department of Labor & Industries Agency response (PDF) Action plan (PDF)
April 2011 Statewide Printing Department of Printing, 13 other state agencies Agency response (PDF) Action plan (PDF)
Dec. 2010 Master License Service Department of Licensing Agency response (PDF) Action plan (PDF)
July 2010 Selected Revenues and Expenditures Department of Fish & Wildlife Agency response (PDF) Action plan (PDF)
April 2010 Delayed-Release Chinook Salmon Department of Fish & Wildlife Agency response (PDF) Action plan (PDF)
Jan. 2010 Puget Sound Dungeness Crab Fishing Department of Fish & Wildlife Agency response (PDF) Action plan (PDF)
Dec. 2009 Eastern Washington Pheasant Enhancement Program Department of Fish & Wildlife Agency response (PDF) Action plan (PDF)
Oct. 2009 User Fees Department of Commerce Agency response (PDF) Action plan (PDF)
July 2009 Vehicle Use Department of Fish & Wildlife Agency response (PDF) Action plan (PDF)
Dec. 2008 Parks & Recreation Commission Operations Washington State Parks, Recreation Commission Agency response (PDF) Action plan (PDF)
Aug. 2008 Collection of State Debt Departments of Revenue, Employment Security, Ecology, Transportation, Labor & Industries, and Community, Trade and Economic Development Agency response (PDF) Action plan (PDF)
May 2008 Open Public Records Departments of General Administration, Revenue, Corrections, Labor & Industries, and Social & Health Services; Office of Financial Management, Washington State Patrol, State Investment Board, Lottery, Office of the Insurance Commissioner Agency response (PDF) Action plan (PDF)
Jan. 2008 Highway Maintenance and Construction Management Department of Transportation Agency response (PDF) Action plan (PDF)
Nov. 2007 Administration and Overhead Department of Transportation Agency response (PDF) Action plan (PDF)
Oct. 2007 Highway Efficiency and Effectiveness (Traffic Congestion) Department of Transportation Agency response (PDF) Action plan (PDF)
Sept. 2007 Ferries Department of Transportation Agency response (PDF) Action plan (PDF)
Aug. 2007 Health Professions Quality Assurance Department of Health Agency response (PDF) Action plan (PDF)
Feb. 2007 State Motor Pool Department of General Administration Agency response (PDF) Action plan (PDF)