Agency Spotlight

Reflection Series

The Reflection Series is a a series of videos and testmonials from Washington State Agencies explaining the lessons learned and improvements made.  We learn first hand from those doing the work so that other agencies and teams can benefit from the lessons learned and improvements of their colleagues.   Below you will find 

Video	Presenter	Organization	Summary
	Allyson Brooks	Washington State Department of Archeology and Historic Preservation	Allyson delved into an exciting ongoing project ensuring equity and environmental justice by identifying cultural resources throughout Washington state. She is pleased to share a thoughtful, people-centered approach that preserves culturally significant sites, with much work still to be done.
	Jeremy Walker	Washington State Department of Commerce	Jeremy shared about a project demonstrating how his division and agency are thoughtful and intentional about integrating Lean into their Equity work. This work, spanning numerous services, is not just a task but a mission to support, value, and uplift Washingtonians.
	Beth Adams	Washington State Department of Social and Health Services	Beth Adams discussed a project aimed at streamlining the process for individual providers to connect with an start working with their clients, ultimately reducing the time it takes to begin providing care for the adult population in need of their services.
	Marie Burrows	Washington State Employment Security Department	Marie is the HR director of people and culture at the Washington State Employement Security Department (ESD). Marie shares about a project to apply an equity lense to employee engagement data to improve ESD's employee experience.
	Sam Fennell	Washington State LGBTQ Commission	Sam Fennell with the LGBTQ Commission spoke passionately about an impactful project aimed at providing LGBTQ youth and young adults with a platform to voice their concerns about policy and government, raising awareness about the challenges they encounter, and empowering them to lead the next generation.

Agency Success Stories

State agencies are expected to embed Lean and continuous improvement strategies to deliver effective, efficient, and improved customer services and program outcomes. Through these strategies, many agencies have had great successes with innovative ideas, and we would like you to share those successes with us! These success stories will replace the cabinet agencies' previous annual Lean project reporting expectations.

We plan to publish information from the success stories for Lean and continuous improvement/Community of Practice learning opportunities, the governor's Lean conference speech and talking points for the monthly performance reviews, and other public communications along with the annual report.

To submit a success story on behalf of your agency, click the button below!

Featured Success Stories