Projects with measured improvements in cost and/or, quality, safety, time, customer satisfaction, and employee satisfaction
Increase the percentage of projects with measured improvements in cost and/or, quality, safety, time, customer satisfaction, and employee satisfaction to 100% by December 2016
Training: This data is self reported by agencies could include double counting and represents both past and present employees. The statewide turnover rate for fiscal year 2016 was 10%.
Projects: Agencies report new projects as well as previously reported projects that are continuing to move through the Plan, Do, Check, Act cycle.
(click on links below)
These measures are indicators of engagement on our lean journey. Governor Inslee's vision is for every employee to apply Lean thinking to solve problems and improve their work. We are e quipping employees and supervisors with the tools and resources they need to solve problems and make improvements that create better value for more Washingtonians.
We have been tracking lean training and project results as indicators of Lean engagement since 2013. We continue to grow employee and leader knowledge and skill in lean and are moving towards a more mature lean culture.
Results Washington is supporting Washington State's lean journey by:
- Providing enterprise learning opportunities to build capability - Annual Lean Transformation Conference, internal and external learning tours, guided study groups and webinars.
- Fostering collaboration - Agency Lean Advisors, ad hoc training for agencies, partnering with LEI (Lean Enterprise Institute) to learn together and co-develop workshops to provide future learning opportunities.
- Providing coaching - Lean expert partnership program, fellows working with goal council directors and agency staff, 1:1 coaching for agencies as needed.
- Improving - Applying scientific thinking to our own processes (i.e. agency lean data collection) and the targeted improvement work of the goal councils. Department of Enterprise Services is supporting Washington State's Lean journey by developing training to build capacity for employees and facilitators.
At the enterprise level agencies are on their own journey, providing training and completing Lean projects that are providing more value for their customers.