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Projects with measured improvements in cost and/or, quality, safety, time, customer satisfaction, and employee satisfaction

Increase the percentage of projects with measured improvements in cost and/or, quality, safety, time, customer satisfaction, and employee satisfaction to 100% by December 2016
 

Supplemental Information

Increase the number of lean projects to 3,164 by December 31, 2016

Increase the number of employees completing lean training to 38,426 by December 31, 2016

Increase the number of leaders trained in lean to 8,162 by December 31, 2016

Data Notes:

Training: This data is self reported by agencies could include double counting and represents both past and present employees. The statewide turnover rate for fiscal year 2016 was 10%.

Projects: Agencies report new projects as well as previously reported projects that are continuing to move through the Plan, Do, Check, Act cycle.

 

Additional reports:

(click on links below)

Why is this a priority?

These measures are indicators of engagement on our lean journey. Governor Inslee's vision is for every employee to apply Lean thinking to solve problems and improve their work. We are e quipping employees and supervisors with the tools and resources they need to solve problems and make improvements that create better value for more Washingtonians.

How are we doing?

We have been tracking lean training and project results as indicators of Lean engagement since 2013. We continue to grow employee and leader knowledge and skill in lean and are moving towards a more mature lean culture.

What are we working on?

Results Washington is supporting Washington State's lean journey by:

  • Providing enterprise learning opportunities to build capability - Annual Lean Transformation Conference, internal and external learning tours, guided study groups and webinars.
  • Fostering collaboration - Agency Lean Advisors, ad hoc training for agencies, partnering with LEI (Lean Enterprise Institute) to learn together and co-develop workshops to provide future learning opportunities.
  • Providing coaching - Lean expert partnership program, fellows working with goal council directors and agency staff, 1:1 coaching for agencies as needed.
  • Improving - Applying scientific thinking to our own processes (i.e. agency lean data collection) and the targeted improvement work of the goal councils. Department of Enterprise Services is supporting Washington State's Lean journey by developing training to build capacity for employees and facilitators.
How can you help?

At the enterprise level agencies are on their own journey, providing training and completing Lean projects that are providing more value for their customers.

Archived report:

Lean Training for Facilitators