Home > Measuring Progress > Archived Outcome Measures > Goal 5: Efficient, effective & accountable government - Goal map

Goal 5: Efficient, effective & accountable government - Goal map

Download the PDF version

Click on any numbered box below for more information.

Goal Topic

Customer Satisfaction and Employee Engagement

"I am being served well"

Sub Topic One

1. Customer
Satisfaction

Leading Indicators

1.1.a: Increase percentage of agencies measuring customer satisfaction for agency core services from 85% to 100% by June 30, 2020

Sub Topic Two

1. Service
Reliability

Leading Indicators

1.2.a: Increase percentage of agencies measuring timeliness for agency core services from 89% to 100% by June 30, 2020

Sub Topic Three

1. Employer of
Choice

Leading Indicators

1.3.a: Increase percentage of state employees satisfied with their job and would recommend their agency from 66% to 68% by January 2020

1.3.b: Increase percentage of state employees who report being engaged in the workplace from 66% to 68% by January 2020

1.3.c: Increase percentage of state employees who said their leaders create a culture of respect, feedback, and recognition from 69% to 71% by January 2020

1.3.d: Increase percentage of state employees who believe we are increasing customer value from 55% to 57% by January 2020

Sub Topic Four

1. Workplace
Culture

Leading Indicators

1.4.a: Increase the percent of employees who are in eligible position choosing flexible work options from 40% to 44% by January 2020

1.4.b: Increase the percentage of new workplace projects that are planned for and implemented using employee engagement tools from 0 to 85% by January 2020

Leading Indicators

1.5.a: Decrease the percentage of negative responses to the survey question "People are treated fairly in my work group" from 14% to 12% by July 2020

Download the PDF version