2019 Event Schedule

Download the full schedule 2019 Conference Program Attendee Information Packet

Day 1 - Tuesday, October 8 - Greater Tacoma Convention Center & Trade Center
7:00 - 8:30 Registration
8:30 - 9:50 Welcome: Governor Jay Inslee Keynote Presentations: August de los Reyes - Chief Design Officer, Varo
9:50 - 10:15 Networking, Vendor Booths, Transition to breakout session


10:15 Breakout Sessions
Exhibit Hall Solving the People Problem: Building Work Relationships That Really Work Brett Cooper - President and Co-Founder, and Evans Kerrigan - Chief Executive Officer and Co-Founder, Integris Performance Advisors	Balllroom A Regional Law and Justice Reforms – Success Through Teamwork! John Dickson - Chief Operations Officer, Spokane County	Ballroom B/C Strengthening and Repairing Trust at the Organizational Level Wendy Fraser - Chief Inspiration Officer, Fraser Consulting LLC	Ballroom D The Courage to Innovate Joe Vansyckle - Master Trainer and Innovation Catalyst, The J. Alton Group (Continues over two breakout sessions)	Room 315/316 A Human Workplace: Emotional Intelligence Reboot Renée Smith - Director of Workplace Transformation, Results Washington (Continues over two breakout sessions)
Room 317 Lean Leader Coaching Program Judith Henderson - Head of Enterprise Operations, and Deb Schaal - Director Operational Excellence, Farmers Life Insurance	Room 318 Growing the Team, Enhancing the UW Community Steven Roberts - Assistant Director, and David Williams - Program Support Supervisor 2, University of Washington Mailing Services	Room 407 Public Assistance: What Happens When We Have the Courage to Change? Babs Roberts - Director, and Herminia Esqueda - Workforce Optimization Manager, Community Services Division, Economic Services Administration, Department of Social and Health Services
11:15 - 11:40 Transition to next session
11:40 Breakout Sessions - or Lunch Break #1

Exhibit Hall Hire the Best, Fast! Brian Elms - Innovation Practice Lead, Change & Innovation Agency, and Anna Forsberg - Talent Acquisition Manager, City and County of Denver	Ballroom A Adventures in Storytelling: Get Results, Build Community, and Influence Others by Telling Stories Jennifer Haury - Organizational Anthropologist, All Angles Consulting LLC	Ballroom B/C Grow – Effective Gemba Walks and So Much More Damon Drown - Chief Scientist, and Doric Olson - Executive Leadership Consultant, and John Utter - Wellness Director, Thrive at Work	Ballroom D (Continued from the previous break out session) The Courage to Innovate Joe Vansyckle - Master Trainer and Innovation Catalyst, The J. Alton Group	Room 315/316 (Continued from the previous break out session) A Human Workplace: Exploring Emotions at Work Renée Smith - Director of Workplace Transformation, Results Washington
Room 317 Lonely Planet’s Guide to Lean Melanie Anderson, Brett Jackson, Brenda Brady, Robin Poppsinger, and Ed Schott, Premera Blue Cross	Room 318 How Having Fun with a Focus Can Impact Your Results Doug Merrill - Associate Director of Operational Excellence, University of Washington	Room 407 Results DOC – A Structured Approach to Implementing Outcome Based Management Rob Herzog - Prisons Assistant Secretary, and Julie Martin - Deputy Director, and Jim Dunivan - Results Director, Department of Corrections
12:40- 1:05 Transition to next session
1:05 Breakout Sessions or Lunch Break #2

Exhibit Hall Lean in Washington – The Basics! Ariana Wood - Senior Lean Consultant, Results Washington	Ballroom A What Makes Government Sector Continuous Improvement Successful? Is it Different from the Private Sector? Dr. Dean Schroeder - Author and Senior Research Professor, Valparaiso University	Ballroom B/C Reveal the Skeletons in Your Closet: Invite Customers to the Workshop Table as Equals Amy London - VMPS Product Innovation Specialist, and Amy Tufano - Administrative Director of Patient Relations, Virginia Mason	Ballroom D Dare to Lead ™ – Developing Brave Leaders and Choosing Courage Over Comfort Amy Leneker - Leadership Consultant, Compass Consulting, LLC (Continues over two breakout sessions)	Room 315/316 Courageously Creative: Reimagining Experiences with Design Thinking Jessica Dang - Senior Design Strategist, Results Washington (Continues over two breakout sessions)
Room 317 Motivation, Desire and Courage Marty Lyons - Lean Practitioner, The Boeing Company, and Certified Instructor, Dale Carnegie Training	Room 318 Imagine, Design, and Build Your Internal Coaching Program Doug Nathan, Tamir Hasan, Eunjoo Greenhouse, and Kara Cuzzetto, King County	Room 407 Connecting Employees to Their Customers Through an Aligned Strategy Katy Folk-Way - Director, and Patrick McNelly - Assistant Director, University of Washington Creative Communications
2:05 - 2:30 Transition to next session
2:30 Breakout Sessions
Exhibit Hall The Courage to Defy Tradition: A New Way to Help Veterans Thrive Scott Kurish - Director, Office of Continuous Improvement, and Col. Wanda Wright - Administrator, Arizona Department of Veterans’ Services	Ballroom A Getting to YES: Providing the Best Possible Customer Experience, Every Time Hollie Jensen - Director of Continuous Improvement, Results Washington	Ballroom B/C How Continuous Process Improvement Changed Culture and Reduced Lab Result Delivery Time by Over 30% (and Counting) Elizabeth Means Ziemianski - Senior Laboratory Manager, Alliance Lab, and Jenni Hurner - Associate, Continuous Performance Improvement Department, Seattle Cancer Care Alliance	Ballroom D (Continued from the previous break out session)Dare to Lead ™ – Developing Brave Leaders and Choosing Courage Over Comfort Amy Leneker - Leadership Consultant, Compass Consulting, LLC	Room 315/316 (Continued from the previous break out session) Courageously Creative: Reimagining Experiences with Design Thinking Jessica Dang - Senior Design Strategist, Results Washington
Room 317 20 Questions to Better Understand Your Data Adnan Mahmud - Chief Executive Officer, LiveStories	Room 318 Psychological Safety in the Workplace Anne Hansen - Leadership Development Manager, and Elizabeth Fontanilla and Mike Kohlhorst - Learning Design & Delivery Professionals, Department of Enterprise Services	Room 407 Measuring Impact on Communities Served Scott Siderman - Manager, TokuSaku Consulting

3:30 End of Day 1
Day 2 - Wednesday, October 9 - Greater Tacoma Convention Center & Trade Center
7:30 - 8:30 Registration
8:30 - 9:50 Welcome Keynote Presentation: Kimberly Davis - Author, Brave Leadership
9:50 - 10:15 Networking, Vendor Booths, Transition to breakout session


10:15 Breakout Session
Exhibit Hall Human-Centered Leadership: New Behaviors, Mindsets and Attributes for the 21st Century Sesil Pir - Founder and Principal Consultant, SESIL PIR Consulting GmbH (Continues over two breakout sessions)	Ballroom A Building a Culture of Care Audrey Lang, MS, SPHR - Senior Vice President for Organizational Development, San Diego Humane Society	Ballroom B/C Achieving Operational Excellence Chastity Walck - Senior Lean Consultant, and Nathan Petty - Director of Lean, Department of Labor and Industries	Ballroom D We’ve Got it Wrong: Redesigning the Feedback Process so It’s Meaningful Wendy Fraser PhD - Chief Inspiration Officer, Fraser Consulting LLC (Continues over two breakout sessions)	Room 315/316 Understanding Customer Expectations through Better Listening Eden Teachout and Heidi Loveall - Senior Lean Consultants, Department of Enterprise Services (Continues over two breakout sessions)
Room 317 Building a Culture of CPI: One Fishing Boat at a Time Delmas Whittaker - Senior Manager, Fishing Vessel Services, and Pennie Saum - Continuous Process Improvement Program Manager, Port of Seattle	Room 318 Client Empathy and the Lean Charter Jennifer Yeaman - Co-Member, Full Circle Strategies, LLC	Room 407 Creating Meaningful Problem Statements Janina Oestreich - Planning and Performance Manager, and Maureen Jensen - Management Analyst 5, Division of Childhood Support, Economic Services Administration, Department of Social and Health Services
11:15- 11:40 Transition to breakout session


11:40 Breakout Session or Lunch #1
Exhibit Hall Human-Centered Leadership: New Behaviors, Mindsets and Attributes for the 21st Century Sesil Pir - Founder and Principal Consultant, SESIL PIR Consulting GmbH (Continued from the previous break out session)	Ballroom A Psychological Safety in the Workplace Anne Hansen - Leadership Development Manager, and Elizabeth Fontanilla and Mike Kohlhorst - Learning Design & Delivery Professionals, Department of Enterprise Services	Ballroom B/C Hire the Best, Fast! Brian Elms - Innovation Practice Lead, Change & Innovation Agency, and Anna Forsberg - Talent Acquisition Manager, City and County of Denver	Ballroom D (Continued from the previous break out session) We’ve Got it Wrong: Redesigning the Feedback Process so It’s Meaningful Wendy Fraser PhD - Chief Inspiration Officer, Fraser Consulting LLC	Room 315/316 (Continued from the previous break out session) Understanding Customer Expectations through Better Listening Eden Teachout and Heidi Loveall - Senior Lean Consultants, Department of Enterprise Services
Room 317 Adventures in Storytelling: Get Results, Build Community, and Influence Others by Telling Stories Jennifer Haury - Organizational Anthropologist, All Angles Consulting LLC	Room 318 Voice of the Community Mason Gray - Chief Operating Officer and Lean Six Sigma Consultant, SixSigmaTV.Net	Room 407 How Virtual Teams Can Succeed (Even Better Than Traditional Collocated Teams) Arun Kumar - Chief Executive Officer, Kerika
12:40- 1:05 Transition to breakout session


1:05 Breakout Session or Lunch #2
Exhibit Hall Make Leadership More Human Renée Smith - Director of Workplace Transformation, Results Washington	Ballroom A Challenging Cultures to Improve Care at State Hospitals Jason Stringer and Sean Looman-Nelson - Treatment Mall Managers, Oregon State Hospital	Ballroom B/C Regional Law and Justice Reforms – Success Through Teamwork! John Dickson - Chief Operations Officer, Spokane County	Ballroom D Dare to Lead ™ – Developing Brave Leaders and Choosing Courage Over Comfort Amy Leneker - Leadership Consultant, Compass Consulting, LLC (Continues over two breakout sessions)	Room 315/316 Storytelling as a Strategic Tool for Change Joe Vansyckle - Leadership Development and Change Consultant, The J. Alton Group (Continues over two breakout sessions)
Room 317 Short Talks - Everyone Matters 1 - Small but Mighty Teams Scott Lacey - IT Group Lead, and Bethany Martin - Client Services Mgr, University of Washington Creative Communications 2 – What I Learned Facing the Fear of the Unknown Rene Morales - Executive Assistantt, Dept of Veterans Affairs & Professional Development Chair WA State's Latino Leadership Network	Room 318 What Makes Government Sector Continuous Improvement Successful? Is It Different from the Private Sector? Dr. Dean Schroeder - Author and Senior Research Professor, Valparaiso University	Room 407 Breaking Down Silos for Better Performance Tim Dyeson - Performance Measurement Manager, Matt Montgomery - Management Analyst 5, Aaron Cunningham - Management Analyst 5, and Trinity Wilson - MECS Operations Manager, Health Care Authority
2:05 - 2:30 Transition to breakout session


2:30 Breakout Session or Lunch #2
Exhibit Hall Leading a Human Workplace: A Conversation with Kimberly Davis, Sesil Pir, and Renée Smith Kimberly Davis - Author, Brave Leadership, Sesil Pir - Founder and Principal Consultant, SESIL PIR Consulting GmbH, and Renée Smith - Director of Workplace Transformation, Results Washington	Ballroom A Modernize Your Community Through Business Transformation Yvette Turner Stephens - Senior Manager, Deloitte Consulting	Ballroom B/C Learning About Learning in a Lean Environment Debbie Kruse - Director of Patient Support Services, Scott Hampton - Manager of the Educational Department, and Tori Gittings - Educator, Seattle Children's Hospital	Ballroom D (Continued from the previous break out session) Dare to Lead ™ – Developing Brave Leaders and Choosing Courage Over Comfort Amy Leneker - Leadership Consultant, Compass Consulting, LLC	Room 315/316 (Continued from the previous break out session) Storytelling as a Strategic Tool for Change Joe Vansyckle - Leadership Development and Change Consultant, The J. Alton Group
Room 317 Inspiration, Instigation, Integration: Keeping Lean Alive and Kicking Steven Thomson - Lean Specialist, Center for Government Innovation, Washington State Auditor’s Office, and Deborah Needham - Emergency Management Director, City of Renton	Room 318 Playing Monopoly at Someone Else’s House: Connect with Standardized Work Scott Kurish - Office of Continuous Improvement Administrator, Arizona Department of Veterans' Services	Room 407 The Lean Rapid Process Improvement Workshop: A Better Way Sheilah Paddy O’Brien - MPA, GBLSS, PMA, OBrienLean, and Tori Algee - Lean Coach, BGM Inc.
3:30 End of Day 2

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