↻ - repeat session
Download the full schedule Attendee Information Packet Conference Program (hard copy available at the conference)
Day 1 - Tuesday, November 6 - Greater Tacoma Convention Center & Trade Center | |||||
7:00 - 8:30 Registration | |||||
8:30 - 9:50 Welcome: Lt. Governor Cyrus Habib Keynote Presentations: Robert Martichenko, Founder and CEO, LeanCor Supply Chain Group |
|||||
9:50 - 10:15 Networking, Vendor Booths, Transition to breakout session |
10:15 Breakout Sessions | |||||
Session 1 | Exhibit Hall (video)
Lean Project Governance – A Key to Senior Leadership Engagement!
John Dickson, Chief Operations Officer, Spokane County |
Ballroom A (video) From Quick Fixes to Sustained Results: Lessons Learned About Change, Culture and People-Focused Process Improvement Vickie Kennedy, Assistant Director for Insurance Services; Shelli Lackey, Operational Change Lead; and Amy Nagley, Organizational Culture Change Architect, Washington State Department of Labor and Industries |
Ballroom BC Letting the Wilderness Teach us How to be Lean Leaders Jim Barker, Program Manager, Operational Excellence Training & Development and Tim Runge, Supply Chain Process Improvement Program Manager, REI |
Ballroom D The People Side of Lean – An Interactive Experience for Improving Teamwork Brett Cooper, President, Integris Performance Advisors (Continues over two breakout sessions) |
Room 315/316 Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts (Continues over two breakout sessions) |
Room 317 Is Your Organization Ready to Embrace Continuous Improvement? Susan Kerosky, Principal and Beau Bennett, Associate Principal, Coraggio Group |
Room 318 Engaging our People – Improving our Processes – Serving our Veterans Scott Kurish, Office of Continuous Improvement Administrator, and Colonel Wanda Wright (retired), Director, Arizona Department of Veterans’ Services |
Room 407 Lean’s BFFs: the Customer and Employee Experiences Scott Siderman, Manager, TokuSaku Consulting |
|||
11:15 - 11:40 Transition to next session | |||||
11:40 Breakout Sessions - or Lunch Break #1 | |||||
Session 1 | Exhibit Hall How Lean Structures Liberated the DNR Employee Experience Larisa Benson, Consultant, The Athena Group; Charley Haley, Black Loop Consulting Group; Megan Duffy, Agency Supervisor, Department of Natural Resources; and Lauren Burnes, Lean Advisor and Executive Policy for Forests and Conservation, Department of Natural Resources |
Ballroom A Take Your Dog to Work Day: Identifying and Understanding Your Customers Alysha Myers, Business Architect; Dan Cooke, Senior Research Analyst; and Sara Crosby, Lean Program Administrator, Department of Licensing |
Ballroom BC Value Measurement Made Easy: How to Become a Measurement Superhero! Pat Edmonds, Senior Principal Consultant and Jeremy Hutton, Senior Associate, Point B Consulting |
Ballroom D (Continued from the previous break out session) The People Side of Lean – An Interactive Experience for Improving Teamwork Brett Cooper, President, Integris Performance Advisors |
Room 315/316 (Continued from the previous break out session) Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts |
Session 1 | Room 317 A Success Story Through Engaging People Katy Folk-Way, Interim Director and Steven Roberts, Manager of Mailing Services, University of Washington Creative Communications |
Room 318 Principles for Brain Based Training Jennifer Yeaman, Lean Philanthropist |
Room 407 Clarify and Lead from Your Core Values Patrick Seigler, Leadership Development Manager, Workforce Learning & Performance, Department of Enterprise Services |
||
12:40- 1:05 Transition to next session | |||||
1:05 Breakout Sessions or Lunch Break #2 | |||||
Session 1 | Exhibit Hall (video) Come and Learn How to Build a Cohesive Team – King County’s People Side of Lean Eunjoo Greenhouse, Deputy Director; Kara Cuzzetto, Senior Continuous Improvement Manager; Ken Guy, Director, King County; and Gwen Voelpel Consultant, Integris Performance Advisors |
Ballroom A (video) Sustaining Transformation after the Fanfare Katie Hurckes, Lead Lean Leader, Oregon State Hospital and Liz Rife, Lead Lean Leader, Oregon Health Authority |
Ballroom BC 5 Ways Lean tools Can be Used to Close Equity and Social Justice Gaps When Delivering Customer Service Hien Dung, Quality Program Manager IV and Jo Sullivan, Water Quality Planner and Project Manager, King County Wastewater Treatment Division |
Ballroom D Getting Unstuck: Strategies for Repairing Trust in Groups Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC (Continues over two breakout sessions) |
Room 315/316 A Human Workplace: What’s at the Center of Your Work? Renée Smith, Director of Workplace Transformation & Founder of A Human Workplace, Results Washington (Continues over two breakout sessions) |
Session 2 | Room 317 Fostering a Culture of Trust Javier Carrasquero, Kaizen Consultant and Shawn Lackman, Manager-Quality Review & Reporting, Premera Blue Cross |
Room 318 How Your Virtual Team Can Succeed (even better than a traditional team) Arun Kumar, CEO, Kerika |
Room 407 How Lean Leadership Drives Employee Engagement Improvements: A Data-Driven Case Study Chris Lamb, Chief Information Officer, Office of Financial Management and Scott Harra, Executive Vice President, Marketing and Government Relations, Mass Ingenuity |
||
2:05 - 2:30 Transition to next session | |||||
2:30 Breakout Sessions | |||||
Session 1 | Exhibit Hall (video) Finding Joy in the Journey – Starting Now Amy Leneker, Organizational Development and Leadership Consultant, Compass Consulting |
Ballroom A (video) Scalability: How to Flip the Conventional Training Classroom and Get Better Improvement Results Tracy O’Rourke, Managing Partner, and Elisabeth Swan, Managing Partner, GoLeanSixSigma.com |
Ballroom BC The Importance of Emotional Awareness in Creating Value, Understanding and Inclusiveness for Customers LeKisha McKinley, Chief Executive/Business Transformation & Process Improvement Consultant, LQM Business Strategists |
Ballroom D (Continued from the previous break out session) Getting Unstuck: Strategies for Repairing Trust in Groups Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC |
Room 315/316 (Continued from the previous break out session) A Human Workplace: What’s at the Center of Your Work? Renée Smith, Director of Workplace Transformation & Founder of A Human Workplace, Results Washington |
Session 2 | Room 317 Customers Are People, Too! Insights From Local Governments Beyond the Cascade Curtain Debra Hentz, BSME, MPA and Steven Thomson, PhD, Performance Center Lean Specialists, Washington State Auditor’s Office |
Room 318 Mundane to Marvelous: Reimagining Meetings Using Design Thinking Jessica Dang, Senior Design Strategist, Results Washington |
Room 407 The Engagement Contagion – Achieving High Participation in Continuous Improvement Alan Talbot, Senior Consultant, Simpler Consulting |
3:30 End of Day 1 | |||||
Day 2 - Wednesday, November 7 - Greater Tacoma Convention Center & Trade Center | |||||
7:30 - 8:30 Registration | |||||
8:30 - 9:50 Welcome Keynote Presentation: Cordila Jochim, Founder and CEO, Corhouse |
|||||
9:50 - 10:15 Networking, Vendor Booths, Transition to breakout session |
10:15 Breakout Session | |||||
Session 1 | Exhibit Hall (video) Lean Would Be Easy If It Weren’t for the People Scott McAllister, Chief Executive Officer, Prosci |
Ballroom A (video) Recruit, Retain, and Develop – Hiring and Professional Development at Ecology Heather Bartlett, Eli Levitt Heather Bartlett, Program Manager, Water Quality and Eli Levitt, Senior Program Planner, Water Quality, Department of Ecology |
Ballroom BC Humanizing Work through Creativity and Innovation Joe Vansyckle, Master Trainer, J. Alton Group and Curtis LeFrandt, CEO, Innovators DNA |
Ballroom D The People Side of Lean – An Interactive Experience for Improving Teamwork Brett Cooper, President at Integris Performance Advisors (Continues over two breakout sessions) |
Room 315/316 A Human Workplace: “Does Love Belong at Work?” Renée Smith, Director of Workplace Transformation & Founder of A Human Workplace, Results Washington (Continues over two breakout sessions) |
Session 2 | Room 317 Improving Municipal-level Development Review Processes Using Lean Methods and Practices: Creating Lasting Results for the Community Through Improved Processes and Collaboration Michelle Kennedy, President, Kennedy Consulting LLC; Leigh Crabtree, Community Development Department Operations Manager, City of Beaverton, Oregon; and Brian Kerr, Senior Consultant, Koné Consulting |
Room 318 Creating Motivation and Desire Marty Lyons, Trainer, Dale Carnegie Training |
Room 407 Igniting and Sustaining Culture Change Betty Lochner, Owner, Cornerstone Coaching & Training and Jennifer Haury, CEO/Organizational Anthropologist, All Angles Consulting, LLC |
|
|
11:15- 11:40 Transition to breakout session |
11:40 Breakout Session or Lunch #1 | |||||
Session 1 | Exhibit Hall (video) LEAD Lean Crystal Y. Davis, Lean Practitioner, The Lean Coach, Inc. |
Ballroom A (video) People at the Center: a Case Study of Transforming Snohomish County Government Lis McNicholl and Fariba Fuller, Leadership Development Program Manager Director of Operational Excellence, Snohomish County Government |
Ballroom BC It's not About the Shark! How Arizona Uses 1:1 Coaching to Navigate Barriers and Reach the Shore Chris Weakland, People Systems Project Manager and Alishia Jeremiah, People Systems Project Manager, Arizona Department of Administration |
Ballroom D (Continued from the previous break out session) The People Side of Lean – An Interactive Experience for Improving Teamwork Brett Cooper, President at Integris Performance Advisors |
Room 315/316 (Continued from the previous break out session) A Human Workplace: “Does Love Belong at Work?” Renée Smith, Director of Workplace Transformation & Founder of A Human Workplace, Results Washington |
Session 2 | Room 317 Building Lean for People Anna St. Mullaire, Lean Engagement and Development Lead; Bill Kysor, Lean Leader; and Brian Mark, Lean Leader, Employment Security Department |
Room 318 Building a Healthy Workplace Culture from the Ground Up Ben Kaufman, M.S., Management Analyst, IO Psychologist and Amy Nagley, Ph.D., Organizational Culture Change Architect, Washington State Department of Labor and Industries |
Room 407 Taking on Opioids with World Class Management Karen Blankenship, VMPS Specialist, Virginia Mason Medical Center |
|
|
12:40- 1:05 Transition to breakout session |
1:05 Breakout Session or Lunch #2 | |||||
Session 1 | Exhibit Hall (video) Lean Survival Guide: How to Create and Sustain a Continuous Improvement Culture Jennifer Haury, CEO/Organizational Anthropologist, All Angles Consulting LLC and Lori Erickson, CEO/Continuous Improvement Consultant, Calliope Consulting LLC |
Ballroom A (video) Engaging Employees Every Day Karl Kraber, President, Kata Consulting, LLC |
Ballroom BC Releasing Potential through Investing in People’s Growth Doug Merrill, Associate Director of Operational Excellence, University of Washington and Mary Mahon, Program Operations Specialist of Operational Excellence, University of Washington |
Ballroom D Getting Unstuck: Strategies for Repairing Trust in Groups Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC (Continues over two breakout sessions) |
Room 315/316 Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts (Continues over two breakout sessions) |
Session 2 | Room 317 Meaningful Purpose to Drive Lasting Cultures of Improvement Ted Iverson and Ben Pasquier, McKinsey & Company |
Room 318 Lean Lands at Sea-Tac Airport! Stuart Mathews, Director, Aviation Maintenance; Mike Ehl, Director, Aviation Operations; Ryan Pazaruski, Manager, Conveyor Maintenance; and Jim Witzman, Manager, Aviation Maintenance, Seattle-Tacoma International Airport |
Room 407 Partnership between Lean Process Improvements and Change Management Carl Greer, Organizational Change Manager, Washington State Department of Transportation and Annie Severson, Organizational Change Managment Director, Department of Children, Youth, and Families |
|
|
2:05 - 2:30 Transition to breakout session |
2:30 Breakout Session or Lunch #2 | |||||
Session 1 | Exhibit Hall (video) Everyone is a Leader: One Program’s Leadership Development Approach at the Department of Ecology Hannah Aoyagi, Operations Planner and CEO, Washington Department of Ecology and Evans Kerrigan, Integris Performance Advisors |
Ballroom A (video) Building Partnership with our EMS teams Karen Gifford, Administrative Director of Hospital Operations and Rea Berg, Director of Emergency Department, Virginia Mason Medical Center |
Ballroom BC Hope Inspired Leadership Jon Tunheim, Thurston County Prosecuting Attorney and Kelly Johnston, Consultant, Clarity Consulting Partners |
Ballroom D (Continued from the previous break out session) Getting Unstuck: Strategies for Repairing Trust in Groups Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC |
Room 315/316 (Continued from the previous break out session) Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts |
Session 2 | Room 317 Relieving the Pain of Performance Measurement Tim Dyeson, PM Manager; Gwen Grams, Senior PM Analyst; Aaron Cunningham, Management Analyst; and Blake Ellison, Process Improvement Manager, HCA |
Room 318 The Platinum Rule: Treating Others The Way They Want to Be Treated David Mort, VP of Government Collections, Professional Credit Service |
Room 407 Things No One Ever Told Me: “It’s About the People” Sheilah Paddy O’Brien, Lean Coach/Consultant and Author, OBrienLean |
|
|
3:30 End of Day 2 |