Change Management is critical for your bottom line. It ensures money isn't being wasted on projects or products that won't be adopted and used. But that's not the only benefit to change management. When done well, change management is one of the most effective tools we have to build trust, strengthen teams, and create the kind of work culture that will continue to attract and keep great people like you. We'll talk about some of the many ways to apply change management in your life.
OCM Sessions
Results Washington team would like to invite you to attend 1st Annual 2024 Washington State Organizational Change Management Conference!
- The conference will be 100% virtual using Zoom webinar.
- We are offering sessions over 3 days. Each tab below lists 4 sessions per day and includes a session description and bio for each presenter.
- Each session will last 1 hour.
- The All Sessions tab allows you to see a summary of all of the offerings for this year's conference.
- To view session descriptions and bios click on the date tabs above the table and select the session you are interested in learning more.
- For a quick tutorial on how to register click here.
We look forward to seeing you!
| Session Title | Date | Presenter | Registration/Password |
|---|---|---|---|
|
Why Change Management Matters More Than Ever |
Apr 30, 2024 - 9:00am | Cheryl D’Angelo-Gary |
Registration OCM2024 |
|
Change: Why It's Hard and Practical Tips for Navigating It |
Apr 30, 2024 - 11:00am | Shelli Lackey |
Registration OCM2024 |
|
Change Management in State Government: How does it really work? |
Apr 30, 2024 - 1:00pm | Sarah Meyer, Fran Leanos and Ben Guss |
Registration OCM2024 |
|
The Art of Engagement: a Pre-Cursor to Change Management |
Apr 30, 2024 - 3:00pm | Jeana Weekley |
Registration OCM2024 |
|
CULTURE: The Missing Piece in Change Management |
May 1, 2024 - 9:00am | Jeannie Bowen |
Registration OCM2024 |
|
Diving into Resistance |
May 1, 2024 - 11:00am | Robin Rozene |
Registration OCM2024 |
|
The Accidental Change Manager |
May 1, 2024 - 1:00pm | Emma Margraf |
Registration OCM2024 |
|
Grass Roots Change Management: Empowering Change for the Individual |
May 1, 2024 - 3:00pm | Kelly Walk |
Registration OCM2024 |
|
Communication: A Critical Component of Change |
May 2, 2024 - 9:00am | Jesse Walker, Samantha Trotter and Tiffany Loescher |
Registration OCM2024 |
|
OCM Support: How do you decide who gets it? |
May 2, 2024 - 11:00am | Amy Reynolds and Charles Caldroney |
Registration OCM2024 |
Pages
9 AM Session
Why Change Management Matters More Than Ever
Presenter:
Cheryl D’Angelo-Gary
Enterprise Resilience Officer
Labor & Industries
Password:
OCM2024
Presenter:
Cheryl D’Angelo-Gary
Enterprise Resilience Officer
Labor & Industries
Session Description:
Objectives:
- Understand why change management is important, especially within state agencies.
- Explore some of the many ways change management can - and arguably should - be used.
- Leave with some new ideas or plans for small actions you can take today to set yourself, your team, and your agency up for greater success in the future.
About Cheryl D’Angelo-Gary :
Cheryl D’Angelo-Gary has over 15 years of experience in change management, project management, and continuous improvement. She is currently Labor and Industries' Enterprise Resilience Officer and runs their change management training and agility development programs. Cheryl offers Prosci Change Practitioner training through L&I and DES, and is the lead for our statewide Organizational Change Management Community of Practice. Cheryl believes change management is one of the best tools we have to make our teams, our agencies, and our world a little better for all of us.
11 AM Session
Change: Why It's Hard and Practical Tips for Navigating It
Presenter:
Shelli Lackey
Consultant
Discovery Leadership Advisors
Password:
OCM2024
Presenter:
Shelli Lackey
Consultant
Discovery Leadership Advisors
Session Description:
Objectives:
Following this presentation, participants will:
• Understand the difference between change and transition.
• Be aware of how our brains are wired to resist change.
• Learn about some tools we can use to help ourselves and our teams effectively navigate our transition through a change.
About Shelli Lackey:
Shelli Lackey has 16 years of experience providing organizational change management services to the public sector, including major organizational changes and system modernization efforts. She delivers results for her customers by listening to stakeholders, developing high performing teams, and helping leaders guide their teams through change.
Shelli has her master’s degree in organizational leadership from Chapman University. She is a certified executive coach, a Prosci® certified change management practitioner, and a certified change management professional (CCMP™). She is the founder and principal of Discovery Leadership Advisors LLC, whose mission is to help leaders on a journey toward the best version of themselves.
1 PM Session
Change Management in State Government: How does it really work?
Presenter:
Sarah Meyer, Fran Leanos and Ben Guss
DOH, L&I and DNR
Password:
OCM2024
Presenter:
Sarah Meyer, Fran Leanos and Ben Guss
DOH, L&I and DNR
Session Description:
Three experienced change practitioners from three very different agencies and jobs talk about how they use change management, and the challenges they share. Please bring your observations and come prepared to share.
Objectives:
- Learn how change management is applied in different agencies.
- Explore shared challenges and gain some tips for dealing with them.
- Leverage the knowledge of these expert colleagues to smooth your next transition.
About Sarah Meyer, Fran Leanos and Ben Guss:
Fran Leanos is a Management Analyst for the Field in region 1 of Labor & Industries. She has over 11 years of experience in continuous improvement, project management, and change management. She is certified as a lean facilitator, with Prosci for change management, and has her PMP. Fran is an ardent advocate of ensuring that the folks doing the work have a seat at the table to build effective change.
Sarah Connelly-Meyer currently works at the Washington State Department of Health as an Employee Engagement and Inclusion Manager. She started her work in state government at DSHS in 2015. She has worked at DSHS, DCYF and has been at DOH for almost 4 years. She gravitated towards employee engagement work because she likes to be able to influence and promote healthy working environments where employees feel valued and respected. She believes that change management is an important employee engagement tool.
Ben Guss -What I love: Helping people succeed in helping each other. For a decade I was a process facilitator and Director at a non-profit; where I helped boards on governance, management, financial and business planning. I brought this experience to state government, where I acquire the most rare ecosystems for future generations. My background provides me with knowledge of change management, business development, project development and systems building. I thoroughly enjoy facilitating groups through the waters of growth to reach their collective vision.
3 PM Session
The Art of Engagement: a Pre-Cursor to Change Management
Presenter:
Jeana Weekley
Change Manager
Washington State Office of Financial Managment
Password:
OCM2024
Presenter:
Jeana Weekley
Change Manager
Washington State Office of Financial Managment
Session Description:
Before any assessment or change management, module can be administered, engagement must be created. Engagement is more than an employee's acceptance of a change. It is the precursor to that acceptance. It is about creating real connections. Engagement as a strategy is about purposefully connecting with people who are experiencing change or are about to experience change. It is the foundation for change management success. I will share engagement tips, strategies and experiences from my years as a mental health therapist to my time as a change manager within the state of Washington.
Objectives:
-
Understand how to engage sponsors, people managers, and staff in a real way so that they are ready for your change management activities and coaching.
About Jeana Weekley:
Jeana Weekley is a Change Manager with the Office of Financial Management. She has earned her PMP, lean Green Belt, and Prosci train the trainer Certifications. She is currently working on her PhD in Industrial and Organizational Psychology. Prior to working for the State of Washington, she was a licensed Mental Health Therapist and Addictions specialist. Her passion for people has given her opportunities to grow her engagement skills and see firsthand the benefit of connecting to people where they are at. Curiosity is her superpower.
9 AM Session
CULTURE: The Missing Piece in Change Management
Presenter:
Jeannie Bowen
Senior Performance Advisor
Results Washington - Office of the Governor
Password:
OCM2024
Presenter:
Jeannie Bowen
Senior Performance Advisor
Results Washington - Office of the Governor
Session Description:
Peter Drucker famously quoted “culture eats strategy for breakfast”. Truer words have not been said. With this saying, Peter was pointing out that the best changes are doomed to fail if the corresponding culture does not support it. However, identifying the underlying culture that could be sabotaging your change is not easy. Often this lies in un-written rules and organizational norms and values. It is possible to identify culture and put into place specific actions to make your change more successful.
Objectives:
• How to use the culture change model
• Learn tools to identify culture that is hindering your change
• Learn tools to replace hindering behavior with new behavior to support your change
• Learn tools to cultivate existing behavior that is helping your change
About Jeannie Bowen:
Jeannie Bowen has over 10 years of experience in Lean and continuous improvement, strategic planning, project management, and change management. She is currently a Senior Performance Advisor with Results Washington and works to with agencies to provide consultation and performance guidance to promote the Governor's goal 5 of an efficient, effective, and accountable government. Jeannie's passion is taking great organizational development concepts, tailoring them for government and finding practical tools, templates, and facilitation exercises to bring theory into practice.
11 AM Session
Diving into Resistance
Presenter:
Robin Rozene
Organizational Change Manager
Washington State Department of Veteran's Affairs
Password:
OCM2024
Presenter:
Robin Rozene
Organizational Change Manager
Washington State Department of Veteran's Affairs
Session Description:
Prosci provides 10 Top Tactics to address resistance during change. This presentation will take a deeper dive into those tactics and provide opportunities to develop a plan for addressing resistance.
Objectives:
- Gain a better understanding around addressing resistance during change.
- Explore tools to plan for addressing resistance.
About Robin Rozene:
Robin Rozene is the Organizational Change Manager for Your Washington Department of Veterans Affairs. She has over 15 years of experience in Lean Six Sigma, Toyota Production Way, Luma Human Centered Design, and Change Management methodologies. Robin offers Prosci Change Practitioner certification training, as well as Lean Six Sigma certifications. She leads WDVA's Change Network and manages change management activities for WDVA's enterprise projects.
Robin is a lifelong learner, a proud citizen of the Cherokee Nation, and a member of the LGBTQ+ community.
1 PM Session
The Accidental Change Manager
Presenter:
Emma Margraf
Change Manager
Washington State Office of Financial Management
Password:
OCM2024
Presenter:
Emma Margraf
Change Manager
Washington State Office of Financial Management
Session Description:
In a recent conversation with a Prosci advisor, she shared that many folks get sent to Prosci training without even understanding what it is -- and many of us, when we go through training, look back on our work and realize that we have done change management before we really even understand what it is. This presentation will help you understand the natural skills that lend themselves to change management, and why those matter.
Objectives:
- Gain a better understanding of the soft skills required for change management
- How to identify great change managers in the making
- Form a framework for understanding how you are a change manager, even if you may not be trained, and how you can enact those skills in your project or ongoing work
About Emma Margraf:
Emma Margraf became a change manager long before she knew what it was, while running non-profit organizations throughout Washington. She was formally trained when she joined the state in 2016. She currently supervises eleven change practitioners that support the One Washington project. She also writes freelance pieces, and consults on the side for projects she loves.
3 PM Session
Grass Roots Change Management: Empowering Change for the Individual
Presenter:
Kelly Walk
Director of Organizational Change Management
Washington State Department of Social and Health Services
Password:
OCM2024
Presenter:
Kelly Walk
Director of Organizational Change Management
Washington State Department of Social and Health Services
Session Description:
This presentation will describe two new models developed for staff to use change management, regardless of the level of CM support their organization provides to them. It will also present the overarching CM framework used at Western State Hospital's Civil Center, which includes specifically targeted training, a CM CoP communication framework, and an overarching CM Strategic Action Plan.
Objectives:
- Help attendees learn the self-application possibilities within CM.
- Support an understanding of how a community of practice may further champion critical organizational change.
- Share new models to consider staff-facing communications that are more easily understood.
About Kelly Walk:
Kelly Walk is a Prosci certified change management practitioner, certified LSSBB, and a champion for supporting others in finding success. She is currently the Director of Organizational Change Management (OCM) at Western State Hospital's (WSH) Civil Center, where she directs recruitment, training, staff engagement, OCM, and communications. She has developed a unique and easy-to-navigate change management program for WSH and is looking forward to sharing what might also work for other organizations.
9 AM Session
Communication: A Critical Component of Change
Presenter:
Jesse Walker, Samantha Trotter and Tiffany Loescher
Labor and Industries and Liberium LLC
Password:
OCM2024
Presenter:
Jesse Walker, Samantha Trotter and Tiffany Loescher
Labor and Industries and Liberium LLC
Session Description:
Solid communication builds trust – and trust is the currency of change. Three experts in communicating change will explore some of the common problem areas, offer best practices for communications strategies that support change, and share techniques for building effective partnerships in project teams. There’ll be stories, examples, advice, and tools.
Objectives:
- Explore different types of project communications and the associated roles and responsibilities for successful collaboration and outcomes.
- Learn some of the common pitfalls of communications and how to avoid them.
- Leverage the advice and tools shared here to build trust and transparency in your team/project/agency.
- Understand how to better partner with your communications staff and project teams to co-create engaging messaging and feedback loops.
About Jesse Walker, Samantha Trotter and Tiffany Loescher:
Jesse Walker has over 18 years’ experience in the judicial and executive branches of state government practicing change management and project management, and is a certified Intercultural Development Inventory Qualified Administrator. She is currently an Organizational Change Manager for the Department of Labor and Industries, focusing on enterprise modernization and transformation efforts.
Samantha Trotter is the Organizational Development Practice Director for Liberum, LLC, a PNW consulting firm offering OD, PM, and OCM. She facilitates and supports teams and leaders to build clarity, engagement, and strategy to improve organizational and leadership performance. A former State employee, Samantha is passionate about empowering employees and organizations to build healthier cultures rooted in integrity. She also bakes a mean pecan pie.
Tiffany Loescher is the Communications Manager for Insurance Services at the Washington State Department of Labor & Industries (L&I). She has been with L&I for more than 8 years, and has more than 20 years of communications experience in both the public and private sectors. Tiffany manages a team with expertise in strategic communication plans, paid media advertising and campaigns, media relations, and risk communications. She’s also passionate about integrating wellness at work.
11 AM Session
OCM Support: How do you decide who gets it?
Presenter:
Amy Reynolds and Charles Caldroney
Labor & Industries and CapTech Consulting
Password:
OCM2024
Presenter:
Amy Reynolds and Charles Caldroney
Labor & Industries and CapTech Consulting
Session Description:
When an organization has multiple demands for limited OCM support, it can be difficult to objectively recommend which initiatives should receive it. A consistent approach to evaluating projects and recommending priorities can help the organization and its OCM practitioners make the best use of its resources. At Labor & Industries, we developed and launched a support request intake process and an easy-to-use prioritization tool inform these decisions.
Objectives:
1) Reinforce the value of a standard approach to collect and evaluate requests for OCM support and improve customer experience.
2) Practice using the prioritization tool to score a request for OCM support.
About Amy Reynolds and Charles Caldroney :
Charles Caldroney is an experienced organizational change management (OCM) practitioner from CapTech Consulting with over 20 years of experience advising and assisting clients to design and implement OCM initiatives, along with providing organizational assessment, design and development support. He has extensive experience working with the US public sector (Federal and state) and public utilities. Charles lives in Northern Virginia, and is a graduate of the University of Richmond with Bachelor’s degrees in Leadership Studies and Business Administration.
Amy R: Amy Reynolds is a communications professional with over 20 years of diverse experience. She currently leads an OCM support team at the Washington State Dept. of Labor & Industries. In her previous role as Communications Director for the Washington State Dept. of Health, she led pandemic communications. Amy and husband Marcus live in Olympia, WA with their three cats. She holds a Master’s in Public Administration from Evergreen State College.
1 PM Session
Changing the World Through MS Forms
Presenter:
Gregory Chilson and Liane Johnson
Organizational Change Leader
Washington State Employment Security Department
Password:
OCM2024
Presenter:
Gregory Chilson and Liane Johnson
Organizational Change Leader
Washington State Employment Security Department
Session Description:
Attendees will quickly learn some of the ins-and-outs of MS Forms, the ease of use, the customization, and the many applications. After hearing some of our tricks-of-the-trade, this knowledge will Change Your World of change. We’ll explore when to use MS Forms, how this tool can and will improve your feedback results, and how this tool will make your job easier by creating your presentation for you!
About Gregory Chilson and Liane Johnson:
Greg Chilson is an Organizational Change Leader with WA State’s Employment Security Department. His experience has given him the ability to help others embrace change, to learn from change, and to overcome resistance to change. In past careers, Greg has managed the professional development and talent acquisition functions in Banking, Insurance, and Aviation. Greg believes MS Forms is a fun and useful way to elicit feedback from wide swaths of people.
Liane Johnson is an Organizational Change Leader with WA State’s Employment Security Department. Her vast experience has given her the ability to support others embrace change one person at a time. Liane has an extensive background of supporting and running call centers all across the US for AT&T. Liane has a deep passion for developing people and loves to save time by being creative with MS Forms.
3 PM Session
The Ultimate ADKAR Story
Presenter:
Robin Rozene
Organizational Change Manager
Washington State Department of Veterans Affairs
Password:
OCM2024
Presenter:
Robin Rozene
Organizational Change Manager
Washington State Department of Veterans Affairs
Session Description:
The ADKAR model is known for assisting the success of changes that occur in the professional environment. But can this model also be applied to personal changes? Join Robin Rozene on a journey of single motherhood, drug addiction, and the transition to polite society as she shares The Ultimate ADKAR Journey.
Objectives:
Gain a better understanding around applying ADKAR to personal change.
About Robin Rozene:
Robin Rozene is the Organizational Change Manager for Your Washington Department of Veterans Affairs. She has over 15 years of experience in Lean Six Sigma, Toyota Production Way, Luma Human Centered Design, and Change Management methodologies. Robin offers Prosci Change Practitioner certification training, as well as Lean Six Sigma certifications. She leads WDVA's Change Network and manages change management activities for WDVA's enterprise projects.
Robin is a lifelong learner, a proud citizen of the Cherokee Nation, and a member of the LGBTQ+ community.
