How do we know which measures to report?

Core programs and services, budget-related, legal requirements, and strategic planning

The measures you report at the statewide level should be a mixture of indicators, operational measures, and strategic measures as explained above. This will tell the story of what and how much you’re doing, how and how well you’re doing it, and why it matters.

Core programs and services – Each of your agency’s core programs and services should be represented in performance measures and aligned with your budget activities. Consider which programs and services are called out in your strategic plan, annual report, and other regular communications with customers and taxpayers.

Budget-related – The measures that enable you to make decisions about funding requests are likely the same ones you’ll want to report in decision packages. If a large part of your operating costs is determined by the demand for services, or the complexity of cases, those are likely important measures for budget staff to see as well.

Legal requirements – Measures you are directed to collect and report by statute are more likely to be of interest for the governor’s policy advisors and others at the statewide level.

Strategic planning – Under state law, the measures featured in your strategic plan should align with statewide strategic priorities and should also be critical for determining your budget requests. As a result, they are likely to be of interest for the governor’s budget, policy, and performance staff. For more information and resources on strategic planning, please visit OFM’s Strategic Plan Guidelines.