Sessions

Results Washington team would like to invite you to attend the 2022 Washington State Lean Transformation Conference!

At the start, Mandeep Kaundal, RW Director, will introduce Governor Inslee who will provide opening remarks for this year’s conference.

  • The conference will be 100% virtual using Zoom webinar.
  • We are offering sessions over two weeks. Each tab below lists 4 sessions per day and includes a session description and bio for each presenter.
  • Each session will last 1 hour except for our opening remarks and keynote which will be from 8:30 am to 10:00 am.
  • The All Sessions tab allows you to see a summary of all of the offerings for this year's conference.
  • For a quick tutorial on how to register click here.

We look forward to learning and adapting together with all of you!

Session Title Date Presenter Registration/Password

Welcome and Opening Remarks and Keynote

Oct 18, 2022 - 8:30am Governor Jay Inslee and Dean Schroeder, PhD.
Registration
Lean2022

PIVOT! The Courage to Lead and Lean Into Hybrid Work

Oct 18, 2022 - 11:00am Amy Besel and Montana Johnston
Registration
Lean2022

Lean Champion Leaders Program - Where The Shift Begins

Oct 18, 2022 - 1:00pm Pennie Saum
Registration
Lean2022

The 6 Types of Working Genius: Discover Your Gifts and Transform Your Work

Oct 18, 2022 - 3:00pm Amy Leneker
Registration
Lean2022

Do You Build Or Destroy Psychological Safety As A Leader?

Oct 19, 2022 - 9:00am Reggie Mali and Tim Runge
Registration
Lean2022

When Differences Make Us Stronger: Leveraging Diversity Using Conversational Intelligence®

Oct 19, 2022 - 11:00am Logan Reed
Registration
Lean2022

Design Thinking; A Human Centered Approach to Problem Solving

Oct 19, 2022 - 1:00pm Janina Oestreich, Rachelle Jennings, Justine Diamond and Jeannie Bowen
Registration
Lean2022

Gathering and Implementing Customer Feedback to Create Positive Change

Oct 19, 2022 - 3:00pm Lenora Sneva, Aunna Moss and Max Brown
Registration
Lean2022

Enterprise Performance Management: Mission-Driven Government

Oct 20, 2022 - 9:00am Kathleen Webb and Aaron Howard
Registration
Lean2022

Three Secrets of Effective Innovators

Oct 20, 2022 - 11:00am Shanelle Pierce
Registration
Lean2022

Pages

8:30 AM Keynote

Welcome and Opening Remarks and Keynote

Presenter:
Governor Jay Inslee and Dean Schroeder, PhD.

Password:
Lean2022

Presenter:
Governor Jay Inslee and Dean Schroeder, PhD.

Session Description:

Governor Inslee will provide the opening remarks for 11th annual Washington State Government Lean Transformation Conference. He will discuss the value of continuous improvement and Lean in Washington State government, and how it helps us to work more efficiently and effectively to serve our fellow Washingtonians. 

Immediately following the Governor will be Dr. Dean Schroeder our keynote speaker.  Dr Schroeder will be discussing how Lean can be used to harvest ideas from within your organization to achieve greater results.   

 

About Governor Jay Inslee and Dean Schroeder, PhD.:

Governor Jay Inslee

Jay Inslee is a fifth-generation Washingtonian who has lived and worked in urban and rural communities on both sides of the state. He grew up in the Seattle area where his father, Frank, was a high school teacher and coach. His mother, Adele, worked as a sales clerk at Sears & Roebuck. Jay worked his way through college and graduated from the University of Washington with a degree in economics before earning his law degree at Willamette University. He and his wife, Trudi, then moved to Selah, a small town near Yakima where they raised their three sons. Jay worked as an attorney and prosecutor.

Jay first became involved in public service in 1985 when he and Trudi helped lead the effort to build a new public high school in Selah. Motivated to fight against proposed funding cuts for rural schools, Jay went on to represent the 14th Legislative District in the state House of Representatives. He continued serving communities in the Yakima Valley when he was elected to Congress in 1992. The Inslees later moved back to the Puget Sound area where Jay was elected to Congress in 1998, serving until 2012 when he was elected governor. He was re-elected in 2016 & 2020.

During his time in Congress, Jay became known as a forward-thinking leader, especially on issues of clean energy and the environment. He co-wrote a book, "Apollo's Fire: Igniting America's Clean-Energy Economy," about a national program to fight climate change through clean energy innovation and job-creation.

Dr Dean Schroeder 

Dr. Dean M. Schroeder is an award winning author, consultant and scholar. His work focuses on creating high-performing organizations and improving people’s work lives through the application of better management. As a consultant and speaker, Dr. Schroeder has worked with many types of companies and organizations in North America, Europe, and Asia. He has personally led organizational turn around and transformation initiatives, and served on the Board of Examiners of the Malcolm Baldrige National Quality Award for five years. Dr. Schroeder is the Herbert and Agnes Schulz Professor of Management at Valparaiso University and has taught at the University of Massachusetts, St. Petersburg Technical University in Russia and at ALBA in Greece. He received his Ph.D. in Strategic Management from the Carlson School at the University of Minnesota, his M.B.A. from the University of Montana, and his B.S. in Mechanical Engineering from the Institute of Technology at the University of Minnesota.

 

11 AM Session

PIVOT! The Courage to Lead and Lean Into Hybrid Work

Presenter:
Amy Besel and Montana Johnston

Washington State Department of Social and Health Services

Password:
Lean2022

Presenter:
Amy Besel and Montana Johnston

Washington State Department of Social and Health Services

Session Description:

PIVOT! Like every state agency, the Department of Social and Health Service’s Aging and Long-Term Support Administration had choices to make when the pandemic hit. And ours is a great success story of innovation, engagement, and strategic planning. In the middle of an unprecedented crisis, at which our organization stood at the forefront for response, providing essential services and supports for some of the most vulnerable people in Washington State, we used data and feedback from employees and supervisors to help us pivot to providing services remotely, while simultaneously looking ahead to the opportunities remote/hybrid work could mean to our efforts to embrace greater Equity, Diversity, Access, and Inclusion on our journey to be an Employer of Choice and meet the growing needs on our expanding service delivery system. Come listen to our story!

Objectives:

1.    Understand how Lean organizational culture, Equity, Diversity, Access, Inclusion, data, and the leadership courage needed to try new things support our ongoing efforts to be an Employer of Choice

2.    Learn about a real-life example of successful organizational change including the mindset shifts, investments, and adaptations it took to get there

3.    Leave with greater sense of courage and a success story with data to share with your leaders to help them Lean into hybrid/remote work in your organization

About Amy Besel and Montana Johnston :

Amy Besel - Senior Organizational Development Administrator- Washington State Department of Social and Health Services 

Amy is an authentic, passionate, and engaging leader with a demonstrated commitment to the pursuit of excellence. She holds a Bachelor’s degree in Psychology, certification in Project Management, and is a Lean Six-Sigma Blackbelt. With over 20 years of dedicated state service, Amy believes in the wholistic culture of Lean, continuously improving our processes and the people who do them, ensuring the best possible outcomes for the people we serve.  Amy currently leads the DSHS Aging and Long-Term Support Administration's Lean Engagement & Innovation team as ALTSA’s Senior Organizational Development Administrator.

Montana Johnston -Organizational Leadership Development Manager - Washington State Department of Social and Health Services

Montana Johnston holds a master’s degree in Semiotics and is certified as a leadership coach and Lean Six Sigma green belt. She has been a public servant for seven years, helping to create better futures at the Washington state Department of Labor and Industries, Department of Health, and Department of Social and Health Services. Montana currently serves as the Organizational Leadership Development Manager in the DSHS Aging and Long-Term Support Administration.

 

1 PM Session

Lean Champion Leaders Program - Where The Shift Begins

Presenter:
Pennie Saum

Port of Seattle

Password:
Lean2022

Presenter:
Pennie Saum

Port of Seattle

Session Description:

Port of Seattle will share what the Lean Champion Leaders Program is, why they created it, and what the impact has been on the Port of Seattle lean journey and culture of improvement.

Objectives:

Coming soon!

About Pennie Saum:

Coming soon!

3 PM Session

The 6 Types of Working Genius: Discover Your Gifts and Transform Your Work

Presenter:
Amy Leneker

The Leneker Team, LLC

Password:
Lean2022

Presenter:
Amy Leneker

The Leneker Team, LLC

Session Description:

What if you could set yourself and your team up for success? What if you could identify the type of work that brings you joy and energy, and minimize or avoid work that leads to frustration and burnout? You can! 

Earlier this year, Patrick Lencioni unveiled a groundbreaking new model that will change the way we think about work. In this fun and informative workshop, you will learn the remarkably simple and practical framework for tapping into one another’s natural gifts at work, which increases productivity and reduces unnecessary judgment and conflict. Join the thousands of people who have already discovered their Working Genius, and experience the transformation in your work, your team, and your life.

Objectives:
  1. Define a working genius
  2. Identify the 6 distinct types of working genius
  3. Recognize how to apply your own working genius to continuous improvement efforts

About Amy Leneker:

Amy Leneker is an optimistic, joy-seeking, recovering perfectionist. She is also a Leadership Consultant, a Certified Dare to Lead™ Facilitator, and one of the first in the nation to be certified in The Six Types of Working Genius. Amy was born and raised in the Midwest where she learned to work hard, tell the truth, and be kind. Although she left Ohio long ago, those Midwestern values are still very much a part of who she is and how she works. With over two decades of experience working for the State of Washington, Amy founded a consulting firm and now works with leaders and teams all over the world. She and her husband have two wonderful kiddos, two wacky dogs, and zero Guinea pigs despite her daughter's compelling PowerPoint presentation on why they need one. They make their home in Olympia.

9 AM Session

Do You Build Or Destroy Psychological Safety As A Leader?

Presenter:
Reggie Mali and Tim Runge

Recreational Equipment Inc. (REI)

Password:
Lean2022

Presenter:
Reggie Mali and Tim Runge

Recreational Equipment Inc. (REI)

Session Description:

The purpose of this presentation is to provide tools that the learners can apply in their lives to build psychological safety in their teams based on the Shingo Guiding principles. Tim and Reggie, from Recreational Equipment Inc (REI), will model applications in real conversation rounds followed by reflecting on learnings.

Objectives:
  1. To provide tools for the learners to build psychological safety in their teams for developing the continuous improvement mindset.
  2. To demonstrate the link between building psychological safety and empathic listening.
  3. To emphasize the importance of starting the continuous improvement journey with respecting the people through deep listening.

About Reggie Mali and Tim Runge :

Reggie Malli - Sr. Program Manager Operational Excellence - Recreational Equipment Inc. (REI)

Reggie is a life long learner currently focused on developing coaches at REI. He is an Electrical Engineer and Six-Sigma Black Belt. Reggie has professional experience in electronics manufacturing and retail in various capacities.

Tim Runge - Manager, Operational Exellence - Recreational Equipment Inc. (REI)

Tim has worked at REI over 20 years in roles throughout retail, supply chain, and now supporting the development of a continuous improvement culture across the REI Co-op. Throughout that journey he has followed his passion for learning how to build high performing joyful teams in service of their customer and spreading that practice wherever possible. There is still much he has not figured out, but a few experiments have proven reliably fruitful.

 

11 AM Session

When Differences Make Us Stronger: Leveraging Diversity Using Conversational Intelligence®

Presenter:
Logan Reed

Logan Reed Coaching

Password:
Lean2022

Presenter:
Logan Reed

Logan Reed Coaching

Session Description:

Diversity comes in many forms, impacts our interactions in a multitude of ways… and can be an infinite source of innovation, greater results and deeper relationships. However, without the skills and tools to leverage diversity and invite differing perspectives, backgrounds and experiences into our conversations we will never tap into these benefits. This is where Conversational Intelligence® comes in.

In this interactive presentation, you will learn neuroscience-based Conversational Intelligence® tools and techniques to foster collaboration, leverage differences and deepen relationships in order to create greater results together. You will learn how to avoid having your biases impact interactions, how to get conversations going again when they reach an impasse and create an environment where diversity is welcomed as a source of team strength.

Objectives:
  1. Fast/Slow Brain and how to self-manage biases using the Ladder Of Conclusions (tool) in order to welcome diverse opinions, backgrounds, experiences
  2. The Three Levels of Conversation (tool) and how to use them when conflict arises, in order to use conflict as a source of innovation and deeper trust in relationships
  3. Priming for Trust (technique) and how to create an environment that fosters trust, collaboration and diversity

About Logan Reed:

After leaving a 15-year career in HR, Logan opened her private coaching practice in 2011. She is a graduate of Accomplishment Coaching, and a Certified Conversational Intelligence® Coach, who believes that each of us can make significant contributions to the world when we have the tools and support to change our self-limited thinking. Logan loves bringing the neuroscience of Certified Conversational Intelligence® to individuals and teams who want to make a difference in their organizations.

1 PM Session

Design Thinking; A Human Centered Approach to Problem Solving

Presenter:
Janina Oestreich, Rachelle Jennings, Justine Diamond and Jeannie Bowen

Washington State Department of Social and Health Services / Results Washington

Password:
Lean2022

Presenter:
Janina Oestreich, Rachelle Jennings, Justine Diamond and Jeannie Bowen

Washington State Department of Social and Health Services / Results Washington

Session Description:

In an increasingly complicated and virtual work environment, we need to ensure we are solving problems with our users, not for them. Design Thinking can help us get there. This approach uses a user centered lens while still incorporating the more traditional, structured problem solving methodology of Lean Six Sigma. Design Thinking guides us to fall in love with the problem, not the solution and to challenge our assumptions. Design
Thinking also supports equity, diversity, accessibility, and inclusion throughout the process. In this session the presenters will be providing some overall concepts along with best practices that you will be able to implement immediately in your improvement projects.

Objectives:
  1. Learn how to align human-centered design principles with the DMAIC framework of Lean
  2. Learn new tools to compliment your existing process improvement and problem solving strategies

About Janina Oestreich, Rachelle Jennings, Justine Diamond and Jeannie Bowen:

Janina Oestreich - Planning and Performance Manager - for Washington’s Division of Child Support

Janina provides consultation in the use of tools and techniques to improve processes and report outcomes.  She has 25+ years of experience in project management and leadership roles working with both State and Federal programs.   Janina is a certified Lean Six Sigma Black Belt and Prosci change practitioner.  She has developed and managed a Lean Green Belt Certification Program since 2016.

Rachelle Jennings Management Analyst 5 - Washington’s Division of Child Support

Rachelle provides Lean process improvement consultation supporting the Division’s continuous improvement efforts. She has been practicing Lean since 2012 and currently helps manage DCS’s Green Belt Certification program. Rachelle is a Lean Six Sigma Black Belt and a Prosci certified change practitioner.

Justine Diamond - Planning and Performance Management Analyst - Department of Social and Health Services 

Justine provides an array of services and support that facilitate organizational growth for the Division. She is an experienced Lean Six-Sigma Black Belt, certified Prosci Change Practitioner and is currently completing her certificate in Project Management. With a growth mindset, she brings a passion for innovation as well as employee, team, and leadership development to her role. Justine is responsible for leveraging her talents and expertise to drive business outcomes, and ultimately move the Division closer to achieving its vision.

Jeannie Bowen-  Senior Performance Advisor - Results Washington  

Jeannie has over 25 years of Washington State government experience. Jeannie provides strategic planning, project management, performance management, continuous improvement, change management and leadership development to support programs and projects in achieving their goals.

Jeannie is a Lean Six-Sigma Black Belt, a certified Prosci Change Management Trainer and a Human-Centered Design Practitioner.  The common thread throughout these disciplines is a focus on respecting and understanding people and their needs. Jeannie has a passion for engaging and empowering staff and is committed to finding effective and efficient ways of improving services, creating staff buy-in and increasing performance.

 

 

3 PM Session

Gathering and Implementing Customer Feedback to Create Positive Change

Presenter:
Lenora Sneva, Aunna Moss and Max Brown

Washington State Office of Financial Management

Password:
Lean2022

Presenter:
Lenora Sneva, Aunna Moss and Max Brown

Washington State Office of Financial Management

Session Description:

A best practice in leading change is to actively involve customers while seeking their feedback and then using their suggestions to create and implement the change. We will discuss how to effectively gather and implement customer feedback throughout a project using tangible strategies and practical examples used by The Washington Resilience Group.

The Washington Resilience Group (WRG) is focused on customer service delivery and the customer experience. During the pandemic, state systems were stretched to their limit and, in some cases, did not meet customer needs and expectations. The WRG has worked collaboratively with state government staff, community partners and customers of state services to develop recommendations to improve service delivery and the customer experience. 

We will discuss the following in this session: 
•    Benefits of gathering and using customer feedback to develop and implement changes 
•    Practical examples of gathering and implementing customer feedback throughout a change 
•    Equitable best practices and lessons learned in centering the voice of customers as feedback is gathered

Objectives:
  1. Learn the benefits of gathering and using customer feedback to develop and implement change
  2. Learn equitable best practices and lessons learned  in centering the voice of customers as feedback is gathered

About Lenora Sneva, Aunna Moss and Max Brown :

Lenora Snevea - Organizational Performance Director - Washington State Office of Financial Management

At OFM Lenora collaborates/coaches leaders/staff on how to plan, communicate and transition to new changes. She is also a member of the OneWa Organizational Change Management (OCM) advisory team and the Washington Resilience Group (WRG). For twelve years she has worked for the state and she holds a Masters in Public Administration from the University of Washington. Her free time is consumed with family, being a volleyball mom and recommitting to daily exercise.

Max Brown - Program Manager - Washington State Office of Financial Management

Max has worked in state government for over eight years and is currently the Program Manager for the Washington Resilience Group which is working to improve service delivery across state government. Over his career, Max has worked for four different agencies in multiple positions with a focus on enterprise initiatives and strategic planning. In his spare time, Max spends time with his wife, four kids and chocolate lab while trying to get in rounds of golf.

Aunna Moss -Organization Performance Manager - Washington State Office of Financial Management

At OFM Aunna collaborates with and advises leaders and employees on how to plan, communicate, and transition to new changes. She also manages the strategic plan and an internal continuous improvement team and co-leads a statewide OCM community of practice.

Aunna holds a bachelor’s degree in business administration and is certified in Lean Six Sigma and Prosci Change Management."

9 AM Session

Enterprise Performance Management: Mission-Driven Government

Presenter:
Kathleen Webb and Aaron Howard

California State Controller / Mass Ingenuity

Password:
Lean2022

Presenter:
Kathleen Webb and Aaron Howard

California State Controller / Mass Ingenuity

Session Description:

Enterprise Performance Management (EPM) is a powerful framework for aligning and driving greater strategic and operational performance, employee innovation, and customer results in government. EPM is a rapid process for integrating strategy, people, process, technology, and behavioral change.  

Join Kathleen Webb and Aaron Howard to hear their real-world government experiences and learnings about the EPM journey and why it is worth the investment. They will describe how EPM gives “jet fuel” to traditional Lean because it begins with the executive team’s ownership of their own performance measures, data transparency, accountability, and execution. Kathleen and Aaron’s presentation will describe the importance of executive team sponsorship and will include an EPM implementation roadmap.

Objectives:

Define the executive’s role and roadmap for sponsoring enterprise performance management in government

Describe why EPM is the key to achieving an agency’s mission, transforming agency culture, and delivering customer needs

Define the role of key performance measures and why data visualization matters

About Kathleen Webb and Aaron Howard :

Kathleen Webb- Chief Operating Officer - California State Controller

Kathleen has 20 years in state government leadership. Previously she was Chief Deputy Director at California Department of Motor Vehicles and Director of Performance Improvement at the California Government Operations Agency where she led formation of the California Leadership and Lean Academies. Kathleen is recognized for her holistic approach to enterprise performance management. She is passionate about culture, leadership, employee innovation, accountability, and performance measurement.

Aaron Howard - Chief Executive Officer -  Mass Ingenuity 

Aaron Howard brings 15 years in state government consulting and 20 years as a Seattle high-tech executive. As CEO and Chief Technology Officer, Aaron’s vision for Mass Ingenuity’s enterprise performance management methodology began in 2007 leading to the company’s Results Management System™ and Software. This vision has been implemented at dozens of state agencies including the California Department of Motor Vehicles, Arizona Department of Corrections, Washington Health Care Authority, Washington Department of Social and Health Services, and Washington Employment Security Department.

11 AM Session

Three Secrets of Effective Innovators

Presenter:
Shanelle Pierce

Washington State Governor's Office for Regulatory Innovation and Assistance

Password:
Lean2022

Presenter:
Shanelle Pierce

Washington State Governor's Office for Regulatory Innovation and Assistance

Session Description:

As a leader, is there an innovation or change you want to make but feel limited by where you reside on an org chart? Shanelle Pierce has three secrets about power she learned while at the Harvard Kennedy School. Shanelle will share how she applied these secrets as a public servant in Washington State government. Come and join this presenter for an insightful hour that will help identify your own sources of power, understand how to overcome any limits regardless of your job title, and harness the power of your informal connections.

Objectives:

Secret #1: Your sources of power aren’t limited to a job title. You do not need authority to have power

Secret #2: Your informal network matters regardless of your position in the formal hierarchy

Secret #3: Think about teaming up! If your sources of power are not right for the innovation or change you want to make, then consider teaming up with others

 

 

About Shanelle Pierce :

Shanelle Pierce completed a program on Creating Collaborative Solutions at the Harvard John F. Kennedy School of Government, is an Executive MBA graduate from the University of Washington Foster School of Business and has her Lean Six Sigma Green Belt. She is a recipient of the Visionary Award, recognized as a brilliant innovator and visionary leader by the Interagency Committee of State Employed Women. She is a volunteer academic scholarship reviewer for the Washington State Employees Credit Union.

1 PM Session

Change Successes and Setbacks

Presenter:
Jennifer Yeaman

Full Circle Strategies, LLC

Password:
Lean2022

Presenter:
Jennifer Yeaman

Full Circle Strategies, LLC

Session Description:

As seasoned practitioners we have experienced success and shared with others how process improvement tools and change principles can work. We also have lessons learned and stories of change setbacks. This session will share examples of change management tools, best practices, and setbacks. Attendees will be provided examples from different scenarios including Agile, Lean and diversity and inclusion related initiatives.

Objectives:
  1. Recognize the steps people may be going through with change
  2. Increase knowledge of tools, best practices and lessons learned on enabling change Apply tools to different scenarios
  3. Share their best practices and lessons learned because results happen together!

About Jennifer Yeaman :

With over 20 years experience in the public sector, Jennifer has held titles such as electrician, Lean blackbelt, scrum master, diversity & inclusion manager, master of public administration and project manager. Her passion is her own continuous failing, learning, helping others and using my education, skills and experience to create change. Jennifer hopes to leverage her passion and strengths to help organizations and others reach their goals and achieve something that is bigger than ourselves.

3 PM Session

Evaluate to Evolve, Retrospection on Continuous Improvement

Presenter:
Cyndee Baugh, Morgan Montes and Jerimiah Wedding

Washington State Department of Revenue

Password:
Lean2022

Presenter:
Cyndee Baugh, Morgan Montes and Jerimiah Wedding

Washington State Department of Revenue

Session Description:

"Revenue's Lean Transformation Office (LTO) will share their program development process, its evolution, and lessons learned. This process works no matter what type of program you have, and you can use it to leverage and continuously improve your own programs.   

Effective program development is not just luck. Since 2018, Revenue’s LTO has used a strategy and planning process to develop their program. 

They identify ideal state, current state, assess gaps, and align their work with the Governor Inslee’s and Washington State Department of Revenue’s goals. The results of this process are each team member knows their contribution, the why behind actions, and how to measure success. 

Their journey includes how they integrated interdisciplinary organizational development frameworks as they continually evolve and improve."

Objectives:

Share a process for program development

Show how leveraging multiple organizational development disciplines supports continuous improvement

Share lessons learned

 

 

About Cyndee Baugh, Morgan Montes and Jerimiah Wedding :

Cyndee Baugh - Lean Administrator - Washington State Department of Revenue

Cyndee has held various leadership roles in state government over her 28-year career and is most proud of her work helping integrate performance management and process improvement into statewide culture. Cyndee joined Revenue in March 2018 as their Lean Administrator. Prior to that she helped the Department of Licensing become a statewide process improvement leader. Cyndee is passionate and committed to making state government a great place to work and to enhancing the value of state services for Washingtonians.

Morgan R Montes - Lean Capacity Development Manager -  Washington State Department of Revenue

Morgan Montes joined Revenue’s Lean Transformation Office in 2018. She loves creating engaging environments and experiences for employees to collaboratively problem solve. Morgan is passionate about helping teams create even more value for their customers and building trust in state government. Her organizational development experience includes process improvement, strategy development, and change management. She earned a master’s degree in Public Administration, Lean six sigma black belt, and PROSCI’s change management practitioner’s certification.

Jerimiah Wedding - Data-driven Decision Program Manager - Washington State Department of Revenue

Jerimiah Wedding joined Revenue in 2021 as the Data Driven Decisions Program Manager. He has been with Washington State for 13 years, and has worked in business analytics, performance management, process improvement, organizational development, and change management. He has certifications in organizational change management, project management, design thinking, and a Lean Six Sigma Black Belt.

 

9 AM Session

How 'Multilingual' Change Leaders Activate Change Ecosystems to Drive Change Success

Presenter:
Tim Creasey

Prosci

Password:
Lean2022

Presenter:
Tim Creasey

Prosci

Session Description:

The challenges of the future will be multi-faceted; our solutions and responses must be as well. Given the many contemporary change disciplines, today’s process improvement leaders and practitioners need a 'multilingual' understanding of disciplines so they can build collaborative platforms that truly activate their unique change ecosystem. In this presentation, Prosci Chief Innovation Officer Tim Creasey will share cutting-edge, actionable strategies for activating change ecosystems and multilingual change leadership to achieve change success.

Objectives:
  1. Identify the change disciplines in their organization’s change ecosystem and articulate the value and challenges of change ecosystems
  2. Learn how to build a shared understanding, integrate capabilities on initiatives, and become a multilingual change leader
  3. Activate and harness the change ecosystem in their own organization to achieve change success

 

 

About Tim Creasey :

Tim Creasey is a dynamic presenter, researcher, and thought leader on managing the people side of change. His work forms the foundation of the largest body of knowledge in the world on change management. Through public speaking and writing, he advances the discipline of change management as a structured, rigorous approach for driving business results. Tim has spoken to hundreds of thousands of people around the globe, enabling audiences with valuable data and actionable insights.

11 AM Session

But I Don't Want To Turn My Camera On!

Presenter:
Peg Drummond

SuperTeams

Password:
Lean2022

Presenter:
Peg Drummond

SuperTeams

Session Description:

After the initial shock of a global pandemic, and adapting to working from home, how do we navigate this next phase of working remotely? 
Resetting our bar for team performance is crucial.  How do we increase engagement and participation on line? How do we create clear expectations and make agreements about operating as a team in an online environment?Join us to learn "easy to implement" strategies we've been successfully using to increase energy and results with teams online."

Objectives:

Learn key tools to increase engagement and participation in an online environment

How to set up expectations and agreements with your team when working on line to increase their performance

 

 

About Peg Drummond :

"Peg Drummond, SuperTeams CEO, has over 25 years of experience as a successful facilitator, trainer, business owner, leader, and veteran. She collaborates with people in the workforce to create environments of trust and respect. 
Peg is committed to energizing teams to improve performance, increase communication and respectfully manage conflict. 
Peg offers individual attention and coaching to attendees to maximize their learning and skills upgrade enabling them to use their new tools with confidence. 

SuperTeams measures participant satisfaction at every training. 
97% of Peg’s participants rate their trainings as either “the best” or “one of the best” they have ever attended in their LIFE!  Peg looks forward to working with YOU!"

1 PM Session

Joining Forces - DEI Meets Change Management

Presenter:
Kari Karch and Melodie Olsen

Washington State Health Care Authority

Password:
Lean2022

Presenter:
Kari Karch and Melodie Olsen

Washington State Health Care Authority

Session Description:

Employee Resource Groups (ERGs) at Health Care Authority (HCA) have very dedicated and passionate staff working to advance diversity, equity and inclusion initiatives. There are many levels of staff working on complex initiatives that require HCA groups and individuals to adopt new mindsets and behaviors. This presentation will introduce an approach to prepare, equip and support staff leading such initiatives. By tailoring change management certification and providing some at the elbow coaching, this presentation will provide the new tools and building capabilities across HCA. Two ERG leads will join us to share how they are applying change management principles and tailored plans to advance their efforts and get results.

Objectives:
  1. Apply change management principles to equip, prepare and support informal leaders seeking to advance cultural change
  2. Meet all levels of staff where they are in their journey to drive change with training, coaching and at the elbow support
  3. Build capabilities within staff to help the organization adopt new processes, mindsets and behaviors

 

About Kari Karch and Melodie Olsen :

Kari Karch -Organizational Change Manager - Washignton State Health Care Authority 

Kari leads organizational development, strategic planning, project management, and continuous quality improvement efforts at the Washington Health Care Authority (HCA). She helps ensure that HCA monitors its performance using an outcomes-based management system and takes action to improve when needed. Kari is currently working on her PhD. In leadership studies at St. Martin's University, she has a Master's degree in Business Administration, certificates in Change Management, Black Belt in LEAN Six Sigma, and actively working on a DEI certification.

Melodie Olsen - Organizational Change Manager - Washington State Health Care Authority 

Melodie Olsen is a certified PROSCI practitioner and trainer and has been working to get change adopted in state agencies for over 20 years. She has worked on large technology projects, organizational change initiatives and a host of projects where HCA staff are impacted by changes in technology, processes and organizational restructuring.  She enjoys working on large scale changes as recently completed an in-depth coaching certification to expand her coaching role in the agency.

3 PM Session

People Support What They Help Create: Lean Engagement Strategies

Presenter:
Jennifer Haury

All Angles Consulting LLC

Password:
Lean2022

Presenter:
Jennifer Haury

All Angles Consulting LLC

Session Description:

Lean systems are historically built on the “nothing about me without me” principle --- inclusion and respect for the people who do the work and their leaders. This topic is for everyone—facilitators, leaders, project managers, and contributors. If you are looking for ways to connect everyone to making work better today than it was yesterday, join us for practical examples of Lean engagement strategies and methods to ensure everyone improves the work they do every day. This session will include: 1:1, team, virtual, as well as “in-person” strategies and will give you the inspiration to keep bringing everyone to the “room where it happens”!

 

Objectives:

Able to use a variety of engagement strategies to reduce barriers to participation and increase engagement

Awareness of possible barriers to participation in improvement activities

 

 

About Jennifer Haury :

"Jennifer Haury (she/her) is a Lean Six Sigma Master Black Belt and Organizational Anthropologist who brings joy and intention to organizational culture and leadership practice. She builds teams and systems designed to get results and help people thrive.  
Jennifer lives in Olympia on traditional lands of the Nisqually people -- now home to the Haury Family -- amazing humans, dogs, horses, goats, and chickens who have taught her to apply her talents while always in learning mode!"

9 AM Session

Laying the Foundation Towards a Pro-Equity Anti-Racism (PEAR) Ecosystem

Presenter:
Megan Matthews and Carolyn Cole

Washington State Office of Equity

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Presenter:
Megan Matthews and Carolyn Cole

Washington State Office of Equity

Session Description:

The Office of Equity will provide strategies and tools for creating a pro-equity anti-racism (PEAR) ecosystem in Washington state. These strategies and tools advance the Office of Equity’s mission to facilitate policy and systems change to promote equitable policies, practices, and outcomes by assisting agencies in applying an equity lens in all aspects of agency decision making, including service delivery, program development, policy development, and budgeting (RCW 43.06D.040). Specifically, this session introduces the Office of Equity’s pro-equity anti-racism framework to reimagine how state government functions, statewide implementation under Executive Order 22-04, and how to build relationships with community and employees to eliminate disparities together in agency business lines through an equity lens. This presentation has been given virtually but can also be done in person or in a hybrid environment, and involves the use of videos, audience participation, visual aids, handouts, and models to engage and meet different learning styles.

Objectives:
  1. Strategies and tools for building the required relationships with community and employees to apply an equity lens in all aspects of agency decision-making.
  2. Understanding of the Pro-Equity Anti-Racism (PEAR) Framework
  3. Strategies and tools for creating a pro-equity anti-racism (PEAR) ecosystem in Washington State.

 

 

About Megan Matthews and Carolyn Cole :

Megan Matthews - Assistant Director, Shared Power Design - Washington State Office of Equity

Megan is committed to a lifelong journey of pursuing and living the values of equity and justice.  Megan earned her master’s degree in Public Administration from The Evergreen State College. She is certified as a Prosci® Change Management Practitioner, a Diversity Professional (CDP) and a Diversity Executive (CDE)."

 

Carolyn Cole - Assistant Director, Equity, Access, and Belonging - Washington State Office of Equity

Carolyn Cole, Esq., CDE (she/her) has been a leader in equity, access, and belonging work for over 10 years. She currently serves as Assistant Director, Equity, Access & Belonging, at the Washington State Office of Equity in the Office of the Governor. She is a licensed attorney and graduate of New York University (NYU) School of Law where she specialized in civil rights law. She earned her Certified Diversity Executive (CDE) certification in 2018.

 

11 AM Session

Launching The Second Decade Of Improvement At CDOT

Presenter:
Gary Vansuch, Michelle Malloy, Kayley Smiley, Lubna Jamal, Samantha Millison, Stephen Barela, Rebekah Roux, and Rylie Wieseler

Colorado Department of Transportation

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Presenter:
Gary Vansuch, Michelle Malloy, Kayley Smiley, Lubna Jamal, Samantha Millison, Stephen Barela, Rebekah Roux, and Rylie Wieseler

Colorado Department of Transportation

Session Description:

At the Colorado Department of Transportation (CDOT), they are striving to improve public service during our second decade of innovation, improvement, and engagement! The organization's Lean Everyday Ideas (LEI) Program is one of the many initiatives they have in motion. This program focuses on gathering ideas from frontline workers, encouraging replication of these ideas, and recognizing frontline workers for their achievements! One of CDOT's other large initiatives is the Concept to Project (C2P) Program -- a system for managing organizational business improvement projects. The C2P program ensures that they are good stewards of state resources and that those impacted by change are successful!

Objectives:
  1. How CDOT efficiently gathers and spreads improvement ideas from frontline workers.
  2. How CDOT is intermingling project management with change management.

 

About Gary Vansuch, Michelle Malloy, Kayley Smiley, Lubna Jamal, Samantha Millison, Stephen Barela, Rebekah Roux, and Rylie Wieseler:

Gary Vansuch - Director of Process Improvement - Colorado Department of Transportation


As a member of the CDOT top executive team, Gary directs efforts to improve the organization’s operations and to make government more effective, efficient and customer-focused. He has over 40 years of business improvement and change leadership experience in the energy, financial services and governmental services sectors.

Michelle Malloy  Colorado Department of Transportation 

Michelle Malloy has been at CDOT for the past 14 years, working in the areas of Leadership, Strategy, Process Improvement, Lean Leader, Project Management and Change Management and is currently leading CDOT's new initiative Concept to Project (C2P). Michelle's 'why' is to be the best servant leader possible and ensure that everyone impacted by change is successful with that change in order to provide the best value, products and services to all of her
customers.

Kayley SmileyColorado Department of Transportation 

Kayley is a third-year Applied Mathematics Ph.D. student at the University of Colorado Denver. As a Graduate Teaching Assistant, she also teaches undergraduate classes at the university. Currently, she is a Fellow with the Office of Process Improvement at the Colorado Department of Transportation (CDOT). Kayley is passionate about using mathematics to influence change and improve the lives of others.

Lubna Jamal - Colorado Department of Transportation 

Lubna Jamal is a recent MBA graduate and working as a Process Improvement and Change Management Intern for the State of Colorado, Department of Transportation. Previously, she has worked in the Telecommunications industry. She also has extensive experience in the Education industry.

Samantha Millison - Colorado Department of Transportation 

Samantha Millison is a Colorado native, born and raised in the city of Denver. She currently attends the University of Colorado Boulder, and plans to graduate with a Bachelor’s degree in Mathematics containing an emphasis in Statistics. In addition to her primary field of study, she is pursuing a double minor in Economics and Atmospheric & Oceanic Sciences. She plans to attend graduate school, in the pursuit of a Master’s and teaching licensure.

Stephen Barela Colorado Department of Transportation 

Stephen is a first-generation collegiate graduate with a BS in Business Management from MSU Denver. He is a current intern at CDOT in the Office of Process Improvement and in the process of launching his second career. Stephen has a passion for change management, public service and servant leadership.

Rebekah Roux - Colorado Department of Transportation 

Rebekah Roux recently graduated from Kutztown University with a dual honors degree in Environmental Science with a focus in Biology and Anthropology. She is a current Office of Process Improvement intern with CDOT and is passionate about promoting environmental justice and improving state government.

Rylie Wieseler Colorado Department of Transportation 

Rylie Wieseler is a Boise State graduate with a B.A. in Global Studies and a French minor. Currently, she is an Intern-Student Trainee with the Office of Process Improvement at the Colorado Department of Transportation (CDOT). Rylie is passionate about how policy and the individual interact within the sphere of social justice and hopes to pursue this passion in graduate school.

1 PM Session

Using Emotional Intelligence to Improve Performance Management

Presenter:
Betty Lochner

Cornerstone Coaching & Training

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Presenter:
Betty Lochner

Cornerstone Coaching & Training

Session Description:

Learn how increasing your Emotional Intelligence (EQ) can improve workplace performance and increase productivity.  

We will examine the data that shows why increasing your EQ is so important and introduce ways to improve your skills. We'll examine how to identify and manage your own and other's emotions by increasing awareness and learning tools for self-regulation. We’ll also unleash your natural curiosity by learning how to use powerful questions that will expand clarity, value, and connection when communicating with your team.

You will take away tools and skills that you can immediately put into practice. The skills taught will include how you can improve communication skills, improve performance, and create a healthier, happier team.

Objectives:
  1. Learn why improving emotional intelligence is important
  2. Learn how to identity and manage your emotions
  3. Learn how to use powerful questions to improve communication

About Betty Lochner :

Betty Lochner, SPHR, M. Ed, is a human resources and business coach, and an expert in improving workplace communications to improve performance and productivity to create healthier workplaces. Betty is a certified Performance Coach and holds a Green Belt certification in Lean Six Sigma process improvement. 

Betty retired from public service with Washington State after 32 years directing statewide programs at the Evergreen State College, Department of Commerce, and Washington Student Achievement Council (WSAC).  She is CEO of Cornerstone Coaching & Training.

3 PM Session

Using Participatory Design to Optimize Safety Reporting at Seattle Children's

Presenter:
Andrea Obradors-Puerto and Kori Cooper

Seattle Children's Hospital

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Presenter:
Andrea Obradors-Puerto and Kori Cooper

Seattle Children's Hospital

Session Description:

Quality and Safety is a strategic imperative that has brought a renewed focus on optimizing the safety reporting systems at Seattle Children’s Hospital. By using a Participatory Design approach, frontline staff are engaged and empowered from the very beginning, making them part of and drivers of the changed system. Learn how our Interdisciplinary Team (Design Strategy and Project Management) is using Participatory  Design methodology to enhance the adoption and sustainability of various interventions for the success of the collective solution.

Objectives:
  1. After the session, attendees should be able to describe the Participatory Design Approach for this project and how it works.
  2. After the session, attendees should be able to describe the four co-creation sessions in Participatory Design.

About Andrea Obradors-Puerto and Kori Cooper:

Andrea Obradors-Puerto - Innovation Design Strategist - Seattle Children's Hospital 

Andrea is a design strategist and systems thinker with a background in service design, design management, product development, and industrial design. She has over 9 years of experience envisioning new paradigms and opportunities for enhancing relationships and translating value between organizations and their multiple actors, believing that innovative design has the power to change the very fabric of society and looking to turn that kind of change into a reality. Her work focuses on issues of social consciousness, human disparity, and environmental sustainability, leveraging the power of human-centered and behavioral design to address complex problems. She has a bachelor’s degree in industrial design and product engineering from ELISAVA in her native Spain and a master’s degree in innovation design strategies from Columbus College of Art & Design.

 

Kori Cooper - Project Manager - Seattle Children's Hospital

Kori is a senior project manager (PM) at Seattle Children’s and is currently supporting the implementation of projects aimed at optimizing the organization’s safety culture. As a 15-year PM practitioner, Kori has managed simple to complex projects spanning both hospital and research divisions. Kori holds a BA in Political Science from the University of Washington, is a certified Project Management Professional, and is currently studying for the Certified Professional in Healthcare Quality exam.

9 AM Session

5S Workshop and Lean Healthcare Transformation at DOC

Presenter:
Paul Clark, Jennifer Meyers and Dr. MaryAnn Curl

Washington State Department of Corrections

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Presenter:
Paul Clark, Jennifer Meyers and Dr. MaryAnn Curl

Washington State Department of Corrections

Session Description:

As part of DOC’s Patient Centered Medical Home Lean transformation, Health Services staff from across Washington assembled at Airway Heights Correctional Center to engage in a 5S (Sort, Set-in-Order, Shine, Standardize, and Sustain) workshop in August and September of 2022. The workshop was designed to boost frontline engagement and tap into the creativity of our workforce to remove waste, improve the overall quality of the environment of care, and enhance the experience of care for both our patients and staff.
The 5S workshop team created a presentation that includes basics about 5S and show how the team learned to apply the concepts and methods to create a more organized environment. It includes before and after pictures, results of the improvements, and next steps as we continue our Lean healthcare transformation at DOC. Lastly, we will present a leader’s guide that can be applied to other 5S efforts.

Objectives:

Learners will develop a basic understanding of 5S methodologies and how they can be applied to healthcare and beyond.

Learners will understand the flow of a 5S workshop including approximately 20 participants that can be emulated in other workgroups across the state.

Learners will have a vehicle by which to influence leaders across Washington State to utilize 5S as an accessible modality to engage their workforce in positive, tangible, motivating improvements.

 

About Paul Clark, Jennifer Meyers and Dr. MaryAnn Curl:

Paul Clark - Health Services Administrator - Washington State Department of Corrections

Paul is a Health Services Administrator with the Department of Corrections (DOC).  He came to DOC after his time as the Presidential Management Fellow under the past two administrations where Paul was assigned to the Social Security Administration.  He started his life in public service as a soldier in the US Army followed by positions with the Department of Veterans Affairs. He graduated from the University of Washington with a graduate degree in Public Health.

 

Jen Meyers - Physician Assistant-Certified - Washington State Department of Corrections

“Jen” Meyers, PA-C works at the Washington State Penitentiary in Walla Walla. After a Bachelors in Health Sciences/Psychology minor, Jen attained a Masters in PA Studies at the Massachusetts College of Pharmacy and Health Sciences. In her work, Jen is an invaluable leader with exceptional communication skills who has lent her abilities and positivity to the Health Services transformation effort. Jen has a husband and two adorable children with whom she spends her free time.

Dr. MaryAnn Curl - Chief Medical Officer - Washington State Department of Corrections

MaryAnn Curl, MD MS is the Chief Medical Officer for the Washington State Department of Corrections (DOC). Dr. Curl has a Bachelor of Science in Biology from Abilene Christian University in Abilene, TX, and a Master of Science in Biomedical Sciences with an emphasis in Physiology from Baylor University in Waco, TX. She received her Medical Degree from the University of Texas Southwestern in Dallas, TX and completed her Residency in Internal Medicine and Geriatric Fellowship at University of South Carolina in Columbia, SC. Dr. Curl is board certified in both Internal Medicine and Geriatrics.

11 AM Session

How Self-Reflection Changes Culture

Presenter:
Susan Hayden

Washington State Department of Labor and Industries

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Presenter:
Susan Hayden

Washington State Department of Labor and Industries

Session Description:

This presentation will include describing how the behaviors we see at work are indicative of the culture. Behavior change can only come through self awareness and self reflection. PDCA provides a 4-step process to improve one's behavior through: Plan: planning which behavior to change and choosing an opportunity to practice, Do (practicing changing a behavior), Check (reflecting on what happened in Do) and Acting or Adjusting (Based on what you learned in Check, what will you try next?). It's a cycle, so the learner can either continue to improve the initial behavior they chose or move on to another. A PDCA self-reflection tool will be provided. This practice can be applied to any behavior change at work or in the community including DEI.

Objectives:

Understanding what self reflection is and why it's important

How psychological, profesional and emotional safety enables behavior change

Applying the PDCA model and the reflection tool to any area of life

 

About Susan Hayden :

Susan is a Senior Continuous Improvement Consultant with Washington State's Department of Labor and Industries (L&I). Prior to joining L&I, Susan held the roles of Continuous Improvement Manager for the Department of Natural Resources, Continuous Improvement Consultant at the Department of Licensing, Lean Six Sigma Sensei at the Veteran's Administration Palo Alto Healthcare System and Lean Implementation Manager at the San Mateo Health Care System. Susan is certified as a Lean Six Sigma Black Belt.

1 PM Session

Leading with Empathy

Presenter:
Joanne Lee

Washington State Department of Enterprise Services

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Presenter:
Joanne Lee

Washington State Department of Enterprise Services

Session Description:

This workshop will give leaders strategies to learn to lead teams with empathy in the workplace. This training aims to allow leaders to develop their empathy skills and to create a plan for empathy-driven leadership to help ensure team success. Participants will read a short article, engage in team discussions, and work through scenarios to build a plan for themselves and their teams.

Objectives:

Define leading with empathy

Identify strategies to integrate empathy into leadership

Create a plan for empathy-driven personal leadership

About Joanne Lee :

Joanne Lee is a Leadership Development Learning Design and Delivery Professional at the WA State Department of Enterprise Services. She is a certified Master Trainer and Instructional Designer through the Association for Talent Development. 

She has over 18 years of experience working in various workforce development roles. She co-leads the ATD Puget Sound DEI Talent Development Interest Group. She is also a cohost and community partner at A Human Workplace. 

Joanne recently served as a Chair for the Washington Immigrant Network, a Co-Chair for the Equity Team at the Department of Enterprise Services Workplace Learning, and Diversity and Inclusion Director for the Seattle Society of Human Resource Management.

She received her Graduate Certificate in Human Resource Management at the University of Phoenix. She received her Master of Arts degree in Instructional Technology and a Bachelor of Arts in Education from California State University, San Bernardino.

3 PM Session

Success Starts with You!

Presenter:
Evan Kerrigan and Brett Cooper

Integris Performance Advisors

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Presenter:
Evan Kerrigan and Brett Cooper

Integris Performance Advisors

Session Description:

The move to hybrid and remote work has made building strong relationships even more critical for teams, while removing the many of the connections we used to depend on to accomplish this in the past. We’ll focus on steps leaders can take to develop deeper ties with your staff, producing superior results. In the spirit of “Results Happen Together”, explore how to honor and capitalize on the differences each individual brings to your work team. To achieve the best team results we need to create a culture where they each member feels listened to and valued. Practice specific actions you can use to take your team’s culture to the next level. 

We will focus on honoring different perspectives, creating space for contribution, listening and feedback skills to build the bonds that will allow your team to succeed across in-person, hybrid and virtual work environments.

Objectives:
  1. Develop an awareness of the skills you need to capitalize on the different strengths and perspectives of those you work with
  2. Practice skills to adapt to different perspectives
  3. Practice providing and receiving feedback to develop a feedback culture

About Evan Kerrigan and Brett Cooper :

Evan Kerrigan - CEO - Integris Performance Advisors

Evans has 30 years of experience helping organizations, in both the corporate and public sector, improve operations through Organizational Development, Leadership Development and Operational Excellence methodologies. He has facilitated highly successful improvements and cultural initiatives across multiple industries. 

He is Co-author of the bestseller “Solving the People Problem”. His new book on developing leaders, “Success Starts with You” comes out this Fall.

Brett Cooper - President - Integris Performance Advisors

Brett M. Cooper, Co-Founder of Integris Performance Advisors and Co-Author of Solving The People Problem: Essential Skills You Need To Lead & Succeed In Today’s Workplace, has been supporting Washington State’s Lean Journey since 2011. The Integris team has trained and coached several thousand agency employees how to implement Lean efforts more successfully, which has helped people across Washington government learn to work together in more productive, more effective, and more human ways.