Sessions

Christy Bezanson, Director of Results Washington, would like to invite you to attend the 2020 Washington State Lean Transformation Conference! We will open this year’s conference with a land acknowledgement. Christy will then introduce Governor Inslee who will provide opening remarks for this year’s conference which will be 100% virtual using Zoom webinar. We are offering sessions over two weeks. Each tab below lists 4 sessions and includes a session description and bio for each presenter. The All Sessions tab allows you to see a summary of all of the offerings for this year's conference. We look forward to learning and adapting together with all of you!

Session Title Date Presenter Registration/Password

Welcome and Opening Remarks

Oct 20, 2020 - 8:30am Governor Jay Inslee
Registration
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KEYNOTE SESSION Vann Smiley

Oct 20, 2020 - 9:00am Vann Smiley
Registration
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Lean Basics

Oct 20, 2020 - 11:00am Sam Wilson, Mike Fay
Registration
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Learning to Lead - with Intention

Oct 20, 2020 - 1:00pm Katie Anderson
Registration
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What's the Real Problem? Learn Root Cause Analysis to Solve Organizational Problems

Oct 20, 2020 - 3:00pm Jessica Mobbs
Registration
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Bounce, Don't Break! How Lean Methods Help Build Resilience

Oct 21, 2020 - 9:00am Jennifer Haury
Registration
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Virtual Facilitation for Lean Practitioners

Oct 21, 2020 - 11:00am Christine Frishholz, Karen Turner
Registration
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Mapping Your Path – Using Value Stream Maps to Improve

Oct 21, 2020 - 1:00pm Eden Teachout
Registration
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The 7 Wastes

Oct 21, 2020 - 3:00pm Jeff Kaas and Tucker Kaas
Registration
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Dare to Lead™ - BRAVING Trust when it Matters Most

Oct 22, 2020 - 9:00am Amy Leneker
Registration
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Pages

8:30 AM Keynote

Welcome and Opening Remarks

Presenter:
Governor Jay Inslee

Washington State

Password:
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Presenter:
Governor Jay Inslee

Washington State

Session Description:

Governor Inslee will provide the opening remarks for 9th annual Washington State Government Lean Transformation Conference. He will discuss the value of continuous improvement and Lean in Washington State government, and how it helps us to work more efficiently and effectively to serve our fellow Washingtonians. 

About Governor Jay Inslee :

Jay Inslee is a fifth-generation Washingtonian who has lived and worked in urban and rural communities on both sides of the state. He grew up in the Seattle area where his father, Frank, was a high school teacher and coach. His mother, Adele, worked as a sales clerk at Sears & Roebuck. Jay worked his way through college and graduated from the University of Washington with a degree in economics before earning his law degree at Willamette University. He and his wife, Trudi, then moved to Selah, a small town near Yakima where they raised their three sons. Jay worked as an attorney and prosecutor.

Jay first became involved in public service in 1985 when he and Trudi helped lead the effort to build a new public high school in Selah. Motivated to fight against proposed funding cuts for rural schools, Jay went on to represent the 14th Legislative District in the state House of Representatives. He continued serving communities in the Yakima Valley when he was elected to Congress in 1992. The Inslees later moved back to the Puget Sound area where Jay was elected to Congress in 1998, serving until 2012 when he was elected governor. He was re-elected in 2016.

During his time in Congress, Jay became known as a forward-thinking leader, especially on issues of clean energy and the environment. He co-wrote a book, "Apollo's Fire: Igniting America's Clean-Energy Economy," about a national program to fight climate change through clean energy innovation and job-creation.

 

9 AM Session

KEYNOTE SESSION Vann Smiley

Presenter:
Vann Smiley

One Washington

Password:
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Presenter:
Vann Smiley

One Washington

Session Description:

Improving the State’s Effectiveness and Efficiency through Real-Time Data-Informed Decision Making – Implementing a Modern Day Enterprise Resource Planning System (ERP): One Washington is Washington state’s largest business transformation undertaking in modern history. How do you inspire the entire enterprise to move away from 30-40-year-old technology in its core business systems and invest into the world of modern Cloud-hosted, Software as a Subscription (SaaS) technology? The challenge is getting an Enterprise to recognize that it must embrace, “Improving”, “Iterating”, and “Adapting” and then demonstrating how the One Washington program attempts to model that while improving access and transparency for stakeholders and customers of the state’s core business systems.

Materials 

Presentation 

About Vann Smiley:

Vann Smiley has over 32 years of leadership and management experience. Prior to assuming his current role as the Executive Director for the One Washington Program, Vann served as the Vice President for Marketing and Business Development for an energy company and served for nearly five years with the Washington State Department of Social and Health Services (DSHS) in a variety of assignments most recently as the Chief of Staff/Deputy Secretary. Vann spent 24 years in the Active Army with multiple combat deployments. Vann is an avid football fan and is passionate about taking on tough problems. He is a native of Washington State.

11 AM Session

Lean Basics

Presenter:
Sam Wilson, Mike Fay

Department of Transportation

Password:
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Presenter:
Sam Wilson, Mike Fay

Department of Transportation

Session Description:

Did you sign up for the Lean Conference without knowing exactly what “Lean” is? You’re not alone! It’s easy to get lost in the many ways that people practice and talk about Lean. There are tools, strategies, techniques, guidelines, books, blogs, classes, and certifications, not to mention stylistic differences between practitioners. This session will take a step back from the details to describe the core principles of Lean. Along the way, we’ll identify some of the common tools and activities used to support these principles, and how they lead to improvement.

Materials

Presentation 

About Sam Wilson, Mike Fay :

Sam Wilson - Lean Administrator, Washington State Department of Transportation

Sam is the Lean Administrator for the Washington State Department of Transportation, where he focuses on process efficiency, team effectiveness, and developing a Lean workforce through training, mentoring, and facilitation. He previously served as the Director of Administrative Services for Washington’s Lottery. Prior to his ten years of state service, Sam owned a retail bicycle shop in California, managed bicycle commuter stations, and co-founded a grassroots community bike club.

Mike Fay - Lean Manager, Washington State Department of Transportation 
Mike is a Lean Manager for the Washington State Department of Transportation. Mike is passionate about helping organizations focus on providing excellent customer service by developing a culture of continuous improvement. His diverse work experience includes various operations and leadership positions within Frito Lay, State Farm Insurance, Target Distribution and the State of Washington. Mike provides training and consultation on various Lean tools and techniques, and also facilitates improvement workshops and events.

1 PM Session

Learning to Lead - with Intention

Presenter:
Katie Anderson

KBJ Anderson Consulting

Password:
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Presenter:
Katie Anderson

KBJ Anderson Consulting

Session Description:

Today, leaders are managing in a time of unprecedented uncertainty. As we work to move from crisis to a new normal, the fundamental leadership practices of setting direction, providing support, and developing oneself are more critical than ever. To guide our organizations forward and create for a new future, we must redefine how to lead with intention.

In this session, Katie Anderson will discuss the critical functions of leaders in aligning purpose and distributing creativity and problem-solving thinking across their organizations. She will explore the factors that limit organizational problem-solving, and how leaders can balance providing challenges with support, and when to tell (be directive) with when to ask. You will discover how to own your expertise while cultivating the thinking of others and how unconscious habits can impede leaders in achieving high levels of team performance and innovation.

Informed by her work and inspired by her book "Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning", Katie will share examples and practices that will help you align your purpose and your actions. Leave the session with a defined goal for your personal improvement and greater awareness of how you can lead with intention.

Materials

Presentation

About Katie Anderson:

Katie Anderson is an internationally recognized leadership coach, consultant, and speaker, best known for inspiring individuals and organizations to lead with intention. She helps leaders at levels and organizations of all sizes to connect purpose, process, and practice to achieve higher levels of performance.

In 2015 Katie and her family moved Tokyo for an 18-month experience in Japan. What began as a connection filled with deep conversations evolved into a one-of-a-kind leadership book entitled "Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning". Released in July 2020, Learning to Lead, Leading to Learn debuted as an Amazon #1 new release across multiple categories internationally.

Katie is also the facilitator of the Association for Manufacturing Excellence Consortium in the San Francisco Bay Area, is a faculty member of the Lean Enterprise Institute and Catalysis, and serves as Vice-Chair of the Board of the Mother’s Milk Bank in California. Katie retains a strong connection to Japan and leads frequent study trips to Japan for leaders looking to deepen their knowledge of lean leadership, the Toyota Way, and Japanese culture.

Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health from Sydney University. Katie currently lives in the San Francisco Bay Area with her husband, two sons, nearly a dozen chickens and hundreds of daruma dolls.

3 PM Session

What's the Real Problem? Learn Root Cause Analysis to Solve Organizational Problems

Presenter:
Jessica Mobbs

Washington State Department of Enterprise Services

Password:
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Presenter:
Jessica Mobbs

Washington State Department of Enterprise Services

Session Description:

Have you struggled to tackle big problems in the workplace? Do you feel like you’re simply placing Band-Aid solutions over more serious issues? Having the ability to properly work through problems is the first step in getting down to the underlying systems and norms that contribute to the systemic difficulties you face. During this session, you will learn how to approach problems in a methodical, standardized way. You’ll be introduced to the A3 problem solving method, and we will take a deeper dive into understanding root cause analysis. To do this, we will learn about the Fish Bone diagram and the 5 whys method. You will leave this session with tangible tools you can use when approaching problems both big and small.

Materials

Presentation 

Handout #1

Handout #2 

About Jessica Mobbs:

Jessica works at the Department of Enterprise Services as a Strategy & Performance Consultant. She has over 15 years of state service, including a tenure at The Evergreen State College and the Department of Social and Health Services. She has a Master's degree in Organizational Leadership from Chapman University and an Executive Certificate in Public & Nonprofit Leadership. Jessica also has a Lean Six Sigma Green Belt from the University of Washington Tacoma.

9 AM Session

Bounce, Don't Break! How Lean Methods Help Build Resilience

Presenter:
Jennifer Haury

All Angles Consulting LLC

Password:
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Presenter:
Jennifer Haury

All Angles Consulting LLC

Session Description:

Any time is a good time to learn how your Lean journey can help you build resiliency, even more so as we find ourselves facing difficult circumstances these days. Learning how to bounce, and not break, is a valuable skillset you can always build upon. In this session, you will learn about 5 characteristics of resiliency, how these characteristics relate to Lean principles, and you will have the opportunity to identify specific ways to build resiliency NOW. Be prepared to think about small steps you can take to build your own resilience personally and professionally!

Jennifer takes her skills as an organizational anthropologist and lean/six sigma master black belt to guide you through your journey. Through this meaningful and interactive session, you'll identify actionable and customized things you can apply to be more resilient!

Materials

Presentation 

About Jennifer Haury:

Jennifer Haury is an Organizational Anthropologist who brings joy and intention to organizational culture and leadership practice. She helps build teams and systems designed to get results and help people thrive.
Jennifer lives in Olympia on traditional lands of the Nisqually people--now home to 3 horses, 6 goats, 3 dogs, and the Haury Family- amazing humans who have taught her how to apply her talents in an environment always in learning mode!

11 AM Session

Virtual Facilitation for Lean Practitioners

Presenter:
Christine Frishholz, Karen Turner

The Cicerone Group

Password:
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Presenter:
Christine Frishholz, Karen Turner

The Cicerone Group

Session Description:

The success of any Lean effort hinges on the effectiveness of the facilitator. Skilled facilitators engage participants throughout the process, enabling them to arrive at a common understanding and a shared commitment to the outcomes. Skilled virtual facilitation is more important now than ever, as we all adapt to working together in a virtual environment. Attendees in this session will be introduced to a variety of synchronous facilitation tips, tools and activities to successfully engage project teams…virtually. Combining the principles of both neuroscience and process improvement, this session will demonstrate novel approaches to virtual rapport building, ideation, problem-solving and prioritization, which will be useful in any Lean initiative. Virtual Facilitation for Lean Practitioners is appropriate for anyone who leads people in projects, teams or classes.

Materials

Presentation

Handout 

About Christine Frishholz, Karen Turner:

Christine Frishholz - Managing Director, Cicerone Group

A certified Six Sigma Black Belt and  Master Trainer, Christine has focused her consulting career around leadership development, learning, customer experience management and process improvement (Lean, Six Sigma, TQM, Baldrige criteria, Continuous Improvement). She has held executive positions in hospitality, retail and financial services, but started her career in education. Her impact has resulted in sustained business and performance improvement through strengthening organizational culture, leadership accountability and whole systems thinking. cfrishholz@theciceronegroup.com

Karen Turner - Strategic Partner, Cicerone Group

Karen is a learning, development and communications professional recognized for her ability to partner with leaders to align talent development strategies with business needs, achieve performance goals, lead organizational change, engage employees, and solidify brand loyalty. Her expertise is in learning and development, meeting facilitation, vision and strategy development, executive development, customer experience, employee experience, culture building, branding, operational excellence, emotional intelligence, change leadership and brand alignment.

 

1 PM Session

Mapping Your Path – Using Value Stream Maps to Improve

Presenter:
Eden Teachout

Washington State Department of Enterprise Services

Password:
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Presenter:
Eden Teachout

Washington State Department of Enterprise Services

Session Description:

What is a value stream map? How is it different from a process map? How do you build and use one? Why should you?

Whether you’re new to value stream mapping or wish to deepen your understanding of it, this session will give you practical advice and tools to use value stream maps to improve your work. We will:
• Set the context for mapping using the 5 Principles of Lean
• Examine the components of a value stream map
• Explore examples of maps and when to use them
• Discuss common pitfalls of mapping

You will walk away knowing the symbols, methods, and purpose of value stream mapping, so you can take action right away. Grab a pencil, and let’s go!

Materials 

Presentation

Lean Glossary

Prompt Questions 

About Eden Teachout:

Eden Teachout is a Strategy and Performance Consultant with the Department of Enterprise Services. She is experienced in facilitation, training, consultation, coaching, strategic planning, performance management, and Lean continuous process improvement principles and tools. In all of her work, she strives to create the conditions for insight so others can learn. She lives in Olympia with her husband and two children, and enjoys reading, vegetable gardening, and sunshine.

3 PM Session

The 7 Wastes

Presenter:
Jeff Kaas and Tucker Kaas

Kaas Tailored

Password:
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Presenter:
Jeff Kaas and Tucker Kaas

Kaas Tailored

Session Description:

How do you feel when you deliver value to your customers, partners and colleagues? Conversely, how do you feel when you miss the mark by delivering waste? We, at Kaas, know that people enjoy delivering value and that the 7 wastes often rob us of the joy that we can experience while doing work. We liken the 7 wastes to the weeds in our garden that choke out the fruits of our labor. In order to remove a weed infestation, an experienced gardener knows the difference between a weed and a vegetable. Come join us to learn how to better see waste so that you are more equipped to remove them at their roots.

About Jeff Kaas and Tucker Kaas:

Jeff Kaas - President, Kaas Tailored 
Jeff is the President/Owner of Kaas Tailored, a high-mix/low volume furniture factory serving the aerospace, commercial and residential industries. Jeff, after being given the business in the late 90s by his father, lead a lean transformation after several Japan trips to study Toyota and other benchmarks. In 2019, Jeff lead the team through a pivot from being known as an organization that makes high-quality furniture to a place where we “Shine Our Light” and potential comes alive & thrives. This shift in thinking allowed the team to make a pivot during the COVID-19 crisis by switching to PPE production within 3 days.

Tucker Kaas - GM Assistant, Kaas Tailored 
Tucker has been working at Kaas Tailored for 7 years. During that time he has spent time in nearly every part of the organization. He is currently the GM Assistant, where he is utilized by the General Manager in several different roles such as leadership development, internal & external coaching, leading cross-functional improvement activities, working with the Apprenticeships & Careers team, and is Kaas Tailored’s Ambassador to the Community.
 

9 AM Session

Dare to Lead™ - BRAVING Trust when it Matters Most

Presenter:
Amy Leneker

The Leneker Team

Password:
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Presenter:
Amy Leneker

The Leneker Team

Session Description:

Trust is the foundation of all relationships. Brené Brown writes that without trust, there can be no meaningful connection between people. It is the glue that holds teams and entire organizations together, yet many of us to struggle to build, maintain, and repair trust. In this fun and informative workshop, we will dig into what trust is, how it works, and how teams can use the BRAVING inventory to transform their trust levels.

Materials 

Handout

About Amy Leneker:

Amy Leneker is a Leadership Consultant and a Certified Dare to Lead™ Facilitator. Amy was born and raised in the Midwest where she learned to work hard, tell the truth and be kind. Although Amy left Ohio long ago, those Midwestern values are still very much a part of who she is and how she works. With over two decades of experience in leadership development, Amy founded a consulting firm, The Leneker Team, in 2018 and has trained thousands of leaders and practitioners from all over the world. She and her husband have two wonderful kiddos and three wacky dogs and make their home in the Pacific Northwest.

11 AM Session

The Most Important Voice in the Room. How to listen and bring the Voice of the Customer into your programs.

Presenter:
Joe Vansyckle

J. Alton Group

Password:
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Presenter:
Joe Vansyckle

J. Alton Group

Session Description:

The Voice Of Customer (VOC) is one of the most important voices in the room and yet so often minimized or discounted by even the most well intentioned product/service design teams. In this workshop powered by research-backed content from the Innovators Method, we will share how the world's most innovative teams make the commitment to hearing and deeply understanding customer social, emotional, and functional jobs-to-be-done. We will introduce you to three methods that will fundamentally change how many of us think about customer engagement.

Materials 

Presentation 

Handout

About Joe Vansyckle:

Joe is a leadership and strategy coach and organizational change professional with 20 years of experience working with the public, private, non-profit, and higher education sectors. He has worked all of the United States, Asia and Europe helping teams bring to life products and services that delight customers.

1 PM Session

Coaching Conversations: The Art and Science of Building Relationships, Developing Skills, and Improving Performance

Presenter:
Dorsey Sherman, Toni Benner

Modèle Consulting; Racco & Associates, INC

Password:
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Presenter:
Dorsey Sherman, Toni Benner

Modèle Consulting; Racco & Associates, INC

Session Description:

A recent Harvard Business Review article cited research that most managers think they are good at coaching but really, they are just telling people what to do. The same could be true of Lean coaching which often conflates teaching and telling. While telling is faster for the coach, it doesn’t always result in learning.

An effective Lean coach listens deeply, asks questions instead of providing answers, provides feedback that recognizes strengths and reflects on the impact of their own behavior on the team/coachee. But these are new habits. Passively consuming information on how you could behave as a Lean coach doesn’t lead to change. New habits require motivation, practice and feedback. This overview of the four power skills of coaching will include engagement and interaction from participants as they work to build awareness around their opportunities for improvement in Lean coaching.

Materials 

Presentation 

About Dorsey Sherman, Toni Benner:

Dorsey Sherman - Leadership Coach, Modèle Consulting

With over fifteen years of Lean and continuous improvement experience, Dorsey has worked across a wide spectrum of environments including manufacturing, non-profit agencies, hospitals, acute rehab units, physician offices, and behavioral health settings. Dorsey has amassed thousands of hours of coaching, teaching and facilitating staff, middle-managers and executives Lean methodology including A3, kaizen events, and strategy deployment. Her expertise is in Toyota Kata – a deliberate practice routine to learn scientific thinking.

Toni Benner - Executive Coach, Racco & Associates, INC 
Toni is a strategic thinking partner and executive coach. She has 20+ years of experience in facilitation, training, team development, strategy deployment, and continuous Improvement with the manufacturing, product development and supply chain within service, automotive, and health care industries and the U.S. Military.
She designs and delivers custom professional development courses for universities and organizations. Toni is a lead instructor for the Kata for Daily Improvement and Lean Health Care Certificate programs through the University of Michigan Division of Nexus continuing education programs.

3 PM Session

Creating Meaningful Problem Statements

Presenter:
Janina M. Oestreich, Rachelle Jennings

Department of Social and Health Services

Password:
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Presenter:
Janina M. Oestreich, Rachelle Jennings

Department of Social and Health Services

Session Description:

How do we know that we are really fixing a problem? How do we avoid making our problem fit the solution that we already have in mind? How do we avoid making changes to processes to fix a problem for one person instead of the larger organization? In this session you will learn how to develop a Lean Six Sigma problem statement based on metrics and data that will help you brainstorm focused solutions for iterative change while staying aligned with the overall mission and goals of your organization.

Materials

Presentation 

Handout

About Janina M. Oestreich, Rachelle Jennings:

Janina M. Oestreich - Planning and Performance Manager, Department of Social and Health Services 

Janina is the Planning and Performance Manager for Washington’s Division of Child Support. She provides consultation in the use of tools and techniques to improve processes and report outcomes. She has 25+ years of experience in project management and leadership roles working with both State and Federal programs. Janina is a Black Belt in Lean Six Sigma and is Prosci certified. She has developed and managed a Lean Green Belt Certification Program since 2016.

Rachelle Jennings - Management Analyst 5, Department of Social and Health Service

Rachelle is a Management Analyst 5 for Washington’s Division of Child Support. She provides Lean process improvement consultation supporting the Division’s continuous improvement efforts. Rachelle is a Lean Six Sigma Black Belt and a Prosci certified change practitioner.

9 AM Session

KEYNOTE SESSION Clarity: The Essence of Lean Management

Presenter:
Karen Martin
Keynote
TKMG; TKMG Academy

Password:
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Presenter:
Karen Martin
Keynote
TKMG; TKMG Academy

Session Description:

Clarity is a seemingly simple concept and it’s essential for top performance of any sort. But it’s far more complex than many people realize. Lean Management Systems are designed to cultivate clarity, which is the fundamental reason why Lean Management is challenging to deploy across an entire organization—and the reason why addressing the need for clarity head-on is an accelerant.

In this thought-provoking keynote, Karen will share the personal and organizational benefits of operating with clarity and how to use Lean management practices—the 5 P’s—to cultivate clarity. She’ll also lead us in an interactive activity that shows the power of disciplined prioritization.

About Karen Martin:

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems.

Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance.

An in-demand speaker, she’s the two-time Shingo Award-winning author of "The Outstanding Organization" and, coauthor of "Value Stream Mapping", and coauthor of two other titles on business performance improvement. Her latest book, Clarity First, was a finalist for 800-CEO-READ’s Business Book of the Year.

11 AM Session

Habits of Systems Thinking

Presenter:
Steven Byers

The Athena Group

Password:
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Presenter:
Steven Byers

The Athena Group

Session Description:

Do you find that you or your team continually react to “brush fires,” or “solve” the same or similar problem over and over? Are you plagued by unintended consequences resulting from well-meaning actions? Would you like to better understand the complex dynamic systems in which you work? This webinar introduces specific "habits of systems thinking" and explores what it means to bring a systemic perspective to one’s work and relationships. Participants will work with a one page handout introducing 14 thinking habits that, when cultivated, can help deepen their understanding of a complex challenge or issue. This session is for anyone who wishes to become more effective in addressing complex challenges.

Materials 

Presentation

About Steven Byers:

Steve is an interdependent consultant whose impact is to increase leadership capacity to take wise action. He's a graduate of the Organization Systems Renewal program at Seattle University and teaches systems thinking in the graduate leadership studies program at St. Mary’s College of CA. He advises leaders and leadership teams.

He designs and teaches interactive workshops about systems intelligence, leadership, and mutual learning for teams. Steve consults with community groups and organizations in several sectors.

1 PM Session

Learning from Differences: A Critical Method to Repairing Trust

Presenter:
Wendy Fraser, PhD

Fraser Consulting, LLC

Password:
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Presenter:
Wendy Fraser, PhD

Fraser Consulting, LLC

Session Description:

The year 2020 is presenting us more than just an opportunity to reflect on how we work and how we treat others. It is both a wake-up call and an invitation to explore how we listen and problem-solve. We must become better at learning from one another – especially those whom we may disagree with, dislike, or simply don’t know enough about. To strengthen and repair trust with others, we must hone the skills to acknowledge different viewpoints, needs, and pain points. We must discover how to create the space to learn from these differences rather than polarize and shut down.
This session explores how to step into uncomfortable situations and grow. With racial inequality, economic and social stress exacerbated by the pandemic, we clearly need to listen to one another and learn. When we do this, we generate understanding, strengthen empathy, and create possibilities of working better together. These are also necessary ingredients in sustaining a Lean culture and improving how we work with employees, customers, and stakeholders.

About Wendy Fraser, PhD:

Wendy mentors the collective wisdom in organizations by engaging the talents and hearts of people. She fosters and builds capacity by strengthening relationships and systems, so groups and organizations thrive. She brings fresh approaches with a flare of humor and gets results. Wendy works with clients in the US and abroad. She is the author of the book Trust Repair: It IS Possible, and is a speaker, consultant, mentor, volunteer, and international humanitarian.

3 PM Session

Solving the People Problem

Presenter:
Brett Cooper, Evans Kerrigan

Integris Performance Advisors

Password:
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Presenter:
Brett Cooper, Evans Kerrigan

Integris Performance Advisors

Session Description:

THERE'S NEVER BEEN A MORE CRITICAL TIME TO SOLVE THE PEOPLE PROBLEM!
It’s 2020, the year our world changed in an instant. We work from home. We spend hours on virtual meetings. We use Zoom and Microsoft Teams to stay in touch with colleagues, work on process improvement efforts and provide service to customers. And through it all one thing remains constant…the people problem.

Wonder if the people problem affects you? Ask yourself these questions:

• Do I work with anyone who thinks or acts differently than me?
• Would I like to have a better understanding of why they think the way they do?
• Would I like to learn how to create healthier and more productive relationships with my coworkers?

If you answered “yes” to any of these, then you experience the people problem. And Brett and Evans can help you solve it! For almost 20 years, Brett and Evans have worked together to help people solve the people problem. During this event, they’ll share some of the powerful insights they’ve learned over those two decades. With engaging examples and humorous stories, this session will help you to develop the essential skills you need to lead and succeed in today’s workplace.

About Brett Cooper, Evans Kerrigan:

Brett M. Cooper - President, Integris Perfromance Advisors and Co-Author of "Solving the People Problem: Essential Skills You Need To Lead & Succeed In Today’s Workplace"

Evans Kerrigan - CEO, Integris Perfromance Advisors and Co-Author of "Solving the People Problem: Essential Skills You Need To Lead & Succeed In Today’s Workplace" 

Both Brett and Evan have been supporting Washington State’s Lean Journey since 2011. The Integris team has trained several thousand agency employees how to implement Lean efforts more successfully, which has helped people across Washington government learn to work together in more productive, more effective, and more human ways.

9 AM Session

How do we Integrate Disciplines and What Happens When Projects End?

Presenter:
Charice Pidcock

Washington State Department of Social and Health Services

Password:
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Presenter:
Charice Pidcock

Washington State Department of Social and Health Services

Session Description:

This session will illustrate how Lean, Change Management (CM), and Project Management (PM) are connected and how they all work together. Discover how the ADKAR and Gap models and the four phases of PM are a part of the eight step problem solving model in PDCA. This session will also discuss how projects end, but continuous improvement doesn’t, and how to keep the cycle of improvement going.

By the end of the session, you will have a clear understanding of how all of these disciplines are required for effective and successful implementation of continuous improvement efforts. As a bonus, you will leave with the “PDCA & ADKAR Models during Phases of a LEAN PROJECT” visual.

Materials 

Presentation 

Handout

About Charice Pidcock:

Charice began her continuous improvement journey during the Total Quality Management era and has honed and learned new techniques, including Lean. Charice joined the Washington State Patrol in 2006 and transferred to the Department of Social and Health Services (DSHS) in 2013. She completed the Lean Six Sigma Green Belt program through the University of Washington Tacoma and has additional training and hands on experience facilitating large groups through change efforts including complex, cross-agency events.

11 AM Session

Lean Leadership and Enterprise Performance Management: Using Data Visualization to Tell Your Agency’s Story and Drive Decisions

Presenter:
Scott Harra, Christine Barker, Anna Saint Mullaire, Jennifer Peppin

Mass Ingenuity and The Washington State Employment Security Department

Password:
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Presenter:
Scott Harra, Christine Barker, Anna Saint Mullaire, Jennifer Peppin

Mass Ingenuity and The Washington State Employment Security Department

Session Description:

Outstanding Lean leadership is exemplified by the ability to drive great decisions and actionable insights for your agency. These decisions need to clarify priorities, reduce waste, improve customer service, and strengthen employee engagement.

A significant aspect of great decision making based on actionable insights is having real-time access to accurate and relevant data. In fact, mastering data-driven enterprise performance management is a proven strategy to achieve “more with less,” especially during dramatic budget cuts and a remote workforce.

Analyzing and displaying data in today’s environment requires cloud-based tools that incorporate business intelligence, custom dashboards, and an enterprise-wide level of transparency. In other words, increasing your agency’s “data maturity” capabilities is paramount to operating in today’s environment.

This session will describe how data visualization and business intelligence leads to actionable insights to help leaders and employees achieve strategic and operational excellence. Dashboards enable state agencies to quickly communicate current performance compared to desired targets, identify specific constraints, and mobilize staff to make improvements.

Additionally, the session will provide real world examples from state agencies on how they are analyzing and displaying data to provide actionable insights, allocate resources, and improve services.

About Scott Harra, Christine Barker, Anna Saint Mullaire, Jennifer Peppin:

Scott Harra - Executive Vice President of Marketing and Government Relations, Mass Ingenuity 

Scott is an Executive Vice President with Mass Ingenuity. He is an economist with 30 years of management experience in state government. His career in state government started in Oregon’s Budget and Management Division, the Governor’s budget building office. He also has served with the state’s Legislative Fiscal Office. The majority of Scott’s career has been with the Oregon Department of Consumer and Business Services, the state’s largest regulatory agency.
 

Christine Barker - Senior Consultant and Product Manager, Mass Ingenuity 

Christine is a Senior Consultant and Product Manager with Mass Ingenuity. Chris works hands on implementing Mass Ingenuity’s Results Management System™ and Results Software. In addition, she is a certified Prosci Change Management consultant. Her clients include Washington Employment Security Department, Oregon Health Authority, Oregon Department of Human Services, and Arizona Department of Corrections.

Anna Saint Mullaire - Lean Engagement & Development Team Manager, Employment Security Department (ESD)

Anna is a Lean Six Sigma Black Belt and she has master’s degrees in Civil Engineering and Leadership & Organizational Development. She loves empowering teams to build high-trust habits, clarify roles and responsibilities, improve their processes, and increase their comfort with visualizing and using data to make decisions – resulting in benefits for employees and customers along the way!

Jennifer Peppin - Performance Measurement Leader, Employment Security Department (ESD) 

Jennifer has a bachelor’s degree in Communications and is working towards obtaining her Lean Six Sigma Green Belt certification. Jennifer enjoys providing support to her customers – including process improvement work, leadership coaching, team development, and change management.

1 PM Session

Making Standard Work Stick

Presenter:
Heidi Loveall

Washington State Department of Enterprise Services

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Presenter:
Heidi Loveall

Washington State Department of Enterprise Services

Session Description:

Have you ever meticulously documented standard work only to find out later that no one is following it? Or maybe they started out strong but everything fell apart after just a few months? Perhaps you thought the team was on board to follow a new standard process, but it was never fully implemented.

This session will go over practical tips for developing and implementing standard work that will be used and is built to last. It will consider both the technical and the human reasons why our standard work efforts can fail and how to overcome these obstacles. You will also leave the session with a checklist that you can make part of your personal standard work for developing standard work.

About Heidi Loveall:

Heidi Loveall is a Strategy & Performance Consultant with the Washington State Department of Enterprise Services. She is an experienced facilitator, trainer, consultant, and coach. With over 10 years in state government, she is passionate about public service and the vision of making government better for Washingtonians. When not at work, she spends time with her four children, cooking, planning epic parties, and enjoying the Northwest rain.

3 PM Session

Building Creative Thinking into your Lean Practice to Drive Innovation

Presenter:
Bella Englebach

Lean for Humans, Inc.

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Presenter:
Bella Englebach

Lean for Humans, Inc.

Session Description:

Have you ever been in a situation where your root cause analysis doesn't lead to a clear idea of what countermeasures you should try? Do you know you need an innovative solution, but feel that you or your colleagues are not really creative? How do you manage it when your team can't decide whose idea is better? In this session, you'll learn the two key thinking styles of creative thinking, and how and when to apply them in a PDCA cycle. You'll get to practice using both styles as you learn a new tool to strengthen ideas.

About Bella Englebach:

Bella Englebach, President and Lead Consultant at Lean for Humans, Inc , blends Lean and creativity, helping organizations achieve innovative results. A Creative Problem Solving (CPS) Facilitator, she was a member of the Board of Directors of the Lean Product and Process Development Exchange for six years. The author of “Creatively Lean: How to Get Out of Your Own Way and Drive Innovation throughout Your Organization," Bella also hosts the podcast “The Edges of Lean.”

9 AM Session

Leaning in Together: Role Clarity for Effective Organizational Transformation

Presenter:
Jim Barker

Birch Consulting, LLC

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Presenter:
Jim Barker

Birch Consulting, LLC

Session Description:

What does it mean to lead an improvement effort? What does it mean to participate? Why does the term “role clarity” so often end up as a list of tasks, and how do we make it meaningful?

In the world of continuous improvement, role clarity is essential for success. The front line, their managers, and the executives all have a role to play. Join Jim Barker as he proposes a radically different approach to role clarity in improvement efforts based on behavior-based understanding of the Lean Principles. This course will be provocative, exciting, and inspiring. You will walk away with an entirely new understanding of the principles, and an ability to start applying the concepts immediately.

About Jim Barker:

Jim Barker is a leader of business transformation, with experience in medicine, retail, government, technology, and small business. Jim’s degree in social science and LSS Master Black Belt informs improvement transformations with both executives and those they serve on the front lines. Jim is committed to creating joyful, human-centric workplaces, and teaching others how to do so. Jim lives in the Central District of Seattle with his husband and is a proud step-dad and grandpa.

11 AM Session

Applying LEAN Basics During the Age of COVID-19

Presenter:
Cindan Gizzi, Doug Loates

Tacoma-Pierce County Health Department

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Presenter:
Cindan Gizzi, Doug Loates

Tacoma-Pierce County Health Department

Session Description:

For many government agencies in Washington state, COVID-19 has presented both challenges and opportunities. This is especially true for health departments responsible for leading the COVID-19 emergency response and prevention effort. Staff from the Tacoma-Pierce County Health Department will share how they used basic LEAN and other quality tools and methods during the COVID-19 outbreak investigation. Presenters will share how Health Department staff quickly adapted to a new organizational structure and more nimble decision-making process (incident command); how they applied LEAN tools to improve case investigation and contact tracing processes; and how a pre-COVID investment in building a quality culture paid multiple dividends during the extended outbreak investigation. Tools reviewed include process flow diagrams, rapid cycle improvement, 5 whys and Kanban boards.

About Cindan Gizzi, Doug Loates :

Cindan Gizzi -  Director of Assessment, Planning and Development at the Tacoma-Pierce County Health Department and Director of the Public Health Centers for Excellence 

Cindan works with epidemiologists, quality management consultants, program evaluators and data analysts, she leads the Department’s quality culture and performance management initiatives. She lives in Tacoma with her husband, daughter and two Lhasa Apso dogs.

Doug Loates - Quality Management Consultant, Tacoma-Pierce County Health Department

Doug brings an extensive background in quality leadership at a large private corporation, he brings a diverse and customer-centric view of value creation and measurement. Challenged by his daughter to “use your powers for good,” he joined public health, determined to use these skills to better thecommunity. He lives in Tacoma with his wife, two kids, two dogs and a cat.

1 PM Session

Improve Today to Enhance Tomorrow

Presenter:
Deondra Wardelle

On to the Next One Consulting, LLC

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Presenter:
Deondra Wardelle

On to the Next One Consulting, LLC

Session Description:

Attendees will gain an understanding of how A3 thinking and the four steps of the Improvement Kata can help teams achieve exceptional quality results by embedding continuous improvement practices into the daily routine. The goal of A3 thinking is to focus on cultivating a continuous improvement mindset as a result of frequently practicing a scientific way of thinking and experimenting via the Toyota Kata. This allows coaches and problem solvers to become more capable, confident, and better equipped to overcome obstacles, solve problems, improve processes, and sustain successes.

About Deondra Wardelle:

Deondra Wardelle is a visionary leader, problem solver, organizer, and motivational speaker. Her specialty is empowering individuals and groups toward achieving their personal and professional goals. She also coaches those same people in achieving transformative change. Deondra’s purpose is to help organizations, groups, and individuals overcome obstacles and achieve their grandest visions and goals – one step at a time.

3 PM Session

How to Gather Eye-Opening customer and stakeholder Feedback (spoiler alert: it’s not a survey)

Presenter:
Corey Leneker

The Leneker Team

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Presenter:
Corey Leneker

The Leneker Team

Session Description:

It’s no secret that obtaining and using customer and stakeholder feedback is vital to success. The trick, however, is to ensure you’re getting honest feedback. Sometimes our customers and stakeholders are afraid to criticize a company, stakeholder, or manager for fear of repercussions. Changing this perception – or better yet, preventing it from forming in the first place – requires building a culture of trust and transparency where all types of constructive feedback are encouraged, no matter the source (Forbes 2019). In this fun and helpful session we will explore the three most common barriers to inviting and obtaining honest feedback and what you can do about them.

About Corey Leneker:

Corey Leneker is a Leadership Consultant and Executive Leadership Coach with The Leneker Team. Having spent over 20 years in Higher education, the private sector, and state government Corey is known for his sought-after council, his track record of delivering results, and hopeful energy. Corey is a Certified Trainer in The 5 Behaviors of a Cohesive Team, Outward Mindset, Speed of Trust, The 7 Habits of Highly Effective People, The 5 Choices to Extraordinary Productivity and many more!