Agency action plans
The following executive branch agency action plans were developed in response to performance audits conducted by the Washington State Auditor's Office. These action plans are monitored to completion by Results Washington. The Joint Legislative Audit Review Committee also conducts performance audits. JLARC staff follow up with agencies and the legislature to track implementation of report recommendations and publish a report annually.
| Report Issued | Audit Topic | Governor Appointed Agency/Program Audited | Agency Written Response to Findings | Agency Action Plan Legend |
|---|---|---|---|---|
| Dec. 2024 | Reducing the Risk of Inappropriate Dual Payroll Payments | Office of Financial Management | Agency response (PDF) | Action plan (PDF) |
| Dec. 2024 | Washington State Patrol Sexual Assault Kits Follow-up | Washington State Patrol | Agency response (PDF) | Not applicable |
| Oct. 2024 | Examining Washington's Concurrrent Medicaid Enrollments | Health Care Authority and Dept. of Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Oct. 2024 | Evaluating Oversight of the Cannabis Industry - follow up issues | Liquor and Cannabis Board | Agency response (PDF) | Action plan (PDF) |
| Sept. 2024 | Opportunities to Improve State IT Security - FY 2024 | Five state agencies | Agency response (PDF) | Action plan (PDF) |
| Aug. 2024 | One Washington | Office of Financial Management | Agency response (PDF) | Not applicable |
| June 2024 | I-1163: Following up on Select Issues | Departments of Health and Social and Health Services | Agency response (PDF) | Not applicable |
| April 2024 | Civil Asset Forfeiture | Washington State Patrol | Agency response (PDF) | Action plan (PDF) |
| Dec. 2023 | Assessing the Effectiveness of Washington's Water Use Efficiency Regulations | Department of Health | Agency response (PDF) | Action plan (PDF) |
| Dec. 2023 | Lead Testing for Children Enrolled in Medicaid | Dept. of Health and Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| Oct. 2023 | Medicaid and Managed Care Organizations: Ensuring Strong Program Integrity Efforts | Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| Sept. 2023 | Controls to Manage Outdated Applications | Three state agencies | Agency response (PDF) | Action plan (PDF) |
| May 2023 | Washington Medical Commission – Opportunities are Present to Support the Commission's Continued Efforts to Improve Timelier Licensing and an Efficient Disciplinary Process | Washington Medical Commission | Agency response (PDF) | Action plan (PDF) |
| May 2023 | Nursing Care Quality Assurance Commission – Opportunities are Present to Support Efforts by the Commission to Speed Licensing | Nursing Care Quality Assurance Commission | Agency response (PDF) | Action plan (PDF) |
| Jan. 2023 | Opportunities to Improve State Information Technology Security - 2022 | Four state agencies | Agency response (PDF) | Action plan (PDF) |
| Jan. 2023 | Washington's Agricultural Commodity Commissions: An assessment of effectiveness | Dept. of Agriculture and 21 commodity commissions | Agency response (PDF) | Action plan (PDF) |
| Dec. 2022 | Evaluating Customer Service at Washington’s Department of Employment Security | Employment Security Dept. | Agency response (PDF) | |
| Dec. 2022 | Toll Collection System Replacement Project | Dept. of Transportation | Agency response (PDF) | Action plan (PDF) |
| Nov. 2022 | Sexual Assault Kits: Assessing Washington State Patrol's Testing Backlog and Tracking System | Washington State Patrol | Agency response (PDF) | Not applicable |
| Oct. 2022 | Prescription Monitoring Program | Dept. of Health | Agency response (PDF) | Action plan (PDF) |
| Sept. 2022 | I-1163: Addressing Testing Barriers for Home Care Aides | Dept. of Health | Agency response (PDF) | Action plan (PDF) |
| March 2022 | Relevance of Required Training for Long-Term Care Workers | Dept. of Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Dec. 2021 | Continuing Opportunities to Improve State Information Technology Security 2021 | Nine state agencies | Agency response (PDF) | Action plan (PDF) |
| Sept. 2021 | Assessing the Workplace Culture at the Dept. of Fish and Wildlife | Dept. of Fish and Wildlife | Agency response (PDF) | Action plan (PDF) |
| July 2021 | Medicaid Program Integrity at the Health Care Authority | Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| June 2021 | K-12 Student Behavioral Health in Washington | Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| April 2021 | Employment Security Department System Application | Employment Security Department | Agency response (PDF) | Not applicable |
| April 2021 | Unemployment Benefit Program Payments and Services During the Pandemic | Employment Security Department | Agency response (PDF) | Not applicable |
| Dec. 2020 | Continuing Opportunities to Improve State Information Technology Security 2020 | Five state agencies | Agency response (PDF) | Action plan (PDF) |
| Nov. 2020 | Reassessing Implementation of the Regulatory Fairness Act | Multiple state agencies and the Governor's Office of Regulatory Innovation and Assistance | Agency response (PDF) | Action plan (PDF) |
| Sept. 2020 | Data Backup and Disaster Recovery | Four state agencies | Agency response (PDF) | Action plan (PDF) |
| Sept. 2020 | Child Support Payments: Increasing Past-due Collections Through Mandatory Interception of Insurance Payments | Dept. of Social and Health Services | Agency response (PDF) | Not applicable |
| May 2020 | Assessing Success of the Walla Walla Watershed Management Partnership | While none of the Governor's cabinet agencies were audited, the State Auditor's Office recommendations include Ecology and the Governor's Office. | Agency response (PDF) | Not applicable |
| Jan. 2020 | Continuing Opportunities to Improve State Information Technology Security 2019 | Four state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2019 | Common Barriers to Compliance with Student Immunizations Requirements | While the Dept. of Health was not audited for this report, the State Auditor's Office used some DOH data. DOH requested this letter be included with the report to provide clarity on how the department collects school immunization data, reviews and reports it. | Agency response (PDF) | Action plan not applicable |
| May 2019 | Medicaid Fluoride Cost Savings | Health Care Authority | Agency response (PDF) | Action plan not applicable |
| April 2019 | Opportunities to Improve Emergency Preparedness | Dept. of Military | Agency response (PDF) | Action plan (PDF) |
| April 2019 | K-12 Students Experiencing Homelessness | Dept. of Commerce | Agency response (PDF) | Action plan (PDF) |
| Feb. 2019 | I-1163 Assessing Extended Family Exemptions for Individual Providers | Departments of Health and Social and Health Services | Agency response (PDF) | No actions required |
| Dec. 2018 | Continuing Opportunities to Improve State Information Technology Security 2018 | Three state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2018 | Safe Data Disposal | Twenty-two state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2018 | IT Vendor Contract Assurances | Five state agencies | Agency response (PDF) | Action plan (PDF) |
| Nov. 2018 | Healthcare Professional Fees | Department of Health | Agency response (PDF) | Action plan (PDF) |
| Sept. 2018 | IT Interface Controls | Five state agencies | Agency response (PDF) | Action plan (PDF) |
| August 2018 | Improving Cannabis Risk Managment Tools Using Business Transaction Data | Liquor and Cannabis Board | Agency response (PDF) | Action plan (PDF) |
| May 2018 | Ensuring Notification to Schools and Districts of Student Criminal Offenses | Departments of Corrections and Social and Health Services | Agency response (PDF) | No actions required |
| March 2018 | Continuing Opportunities to Improve State Information Technology Security | Washington Technology Solutions and three state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2017 | Career and Technical Education Programs Leading Practices | State Board for Community and Technical Colleges and the Workforce Training and Education Coordinating Board | Agency response (PDF) | Action plan (PDF) |
| Oct. 2017 | Medicaid Income Verifications | Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| Sept. 2017 | WaTech Services | Washington Technology Solutions | Agency response (PDF) | Action plan (PDF) |
| May 2017 | Correctional Industries | Department of Corrections | Agency response (PDF) | |
| Dec. 2016 | Regulatory Fairness Act | Gambling Commission, Liquor and Cannabis Board, Washington State Patrol, Washington Utilities and Transportation Commission and the departments of Agriculture, Early Learning, Ecology, Fish and Wildlife, Health, Labor and Industries, Licensing, Revenue, Social and Health Services and Transportation | Agency response (PDF) | No actions required. However, an interagency work group made some improvements. |
| Nov. 2016 | Barriers to Home Care Aide Certification | Departments of Health and Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Nov. 2016 | Medical Discipline in Washington | Department of Health, Medical Quality Assurance Commission and Board of Osteopathic Medicine and Surgery | Agency response (PDF) | Action plan (PDF) |
| Nov. 2016 | Continuing Opportunities to Improve State Information Technology | Washington Technology Solutions and three state agencies | Agency response (PDF) | Action plan (PDF) |
| Oct. 2016 | Ensuring Economical and Efficient Printing for Washington | Department of Enterprise Services | Agency response (PDF) | Action plan (PDF) |
| Aug. 2016 | Washington State Patrol Narrowbanding Project | Washington State Patrol and Department of Enterprise Services | Agency response (PDF) | Action plan (PDF) |
| Aug. 2016 | I-1163 Long-Term Care Worker Certification | Departments of Health and Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| June 2016 | Health Benefits Exchange | Health Care Authority was not audited for this report, but asked by the State Auditor's Office to review the report and respond | Agency response (PDF) | no actions required |
| May 2016 | Administrative Appeals | Board of Industrial Insurance Appeals, Board of Tax Appeals, Employment Security, Health Care Authority, Office of Administrative Hearings, Retirement Systems, Revenue and Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| May 2016 | Improving the Toll Collection System | Transportation | Agency response (PDF) | Action plan (PDF) |
| March 2016 | Improving Prison Staff Safety | Corrections | Agency response (PDF) | Action plan (PDF) |
| Nov. 2015 | Complaint Resolution Unit | Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Aug. 2015 | Workforce Development System | Workforce Training and Education Coordinating Board; State Board for Community and Technical Colleges; and departments of Commerce, Corrections, Ecology, Employment Security, Labor and Industries, Services for the Blind, Social and Health Services, and Transportation | Agency response (PDF) | No actions required |
| July 2015 | Regulatory Reform: Agency Coordination | Multiple agencies | Agency response (PDF) | Action plan (PDF) |
| June 2015 | Prioritizing Fraud Investigations | Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| June 2015 | Completeness of Criminal History Records Database | Washington State Patrol | Agency response (PDF) | Action plan (PDF) |
| Dec. 2014 | New Freedom Long-Term Care Pilot Program | Social and Health Services | Action plan (PDF) | |
| Dec. 2014 | Initiative 1163: Long-Term Care Worker Certification | Social and Health Services and Health | Agency response (PDF) | Action plan (PDF) |
| Dec. 2014 | State IT Security | Office of the Chief Information Officer, Consolidated Technology Services and five state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2014 | Debt-Offset Programs | Employment Security, Enterprise Services, Health Care Authority, Labor and Industries, Lottery, Revenue, Social and Health Services, and Transportation | Agency response (PDF) | Action plan (PDF) |
| Nov. 2014 | Electronic Benefit Transfer Cards | Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Oct. 2014 | Economic Development | Commerce | Agency response (PDF) | Action plan (PDF) |
| April 2014 | Higher Education Performance-Based Funding | Central Washington University, Eastern Washington University, The Evergreen State College, University of Washington, Washington State University, Western Washington University | Agency response (PDF) | No actions required |
| April 2014 | Medicaid Managed Care Program Oversight | Health Care Authority | Agency response (PDF) | Action plan (PDF) |
| April 2014 | Safe Data Disposal | Chief Information Officer, Ecology, Employment Security, Enterprise Services, Fish & Wildlife, Health, Labor & Industries, Parks, Revenue, Social and Health Services, Transportation | Agency response (PDF) | Action plan (PDF) |
| Feb. 2014 | Post Adoption Services | Social and Health Services | Agency response (PDF) | Action plan (PDF) |
| Dec. 2013 | Permit Timeliness | Agriculture, Archeology & Historic Preservation, Ecology, Fish and Wildlife, Health, Labor and Industries, Licensing, Revenue, Transportation, Gambling Commission, Liquor Control Board, State Parks and Recreation Commission, and the Utilities and Transportation Commission | Action plan (PDF) | |
| Aug. 2013 | Tolling Program | Department of Transportation | Agency Response | Action plan |
| July 2013 | Developmental Disabilities - Increasing Access and Equality | Department of Social & Health Services | Agency response (PDF) | Action plan |
| July 2013 | Developmental Disabilities - Improving Payment Systems | Department of Social & Health Services | Agency response (PDF) | Action plan (PDF) |
| May 2013 | Financial Management System | Office of Financial Management, Office of the Chief Information Officer, Department of Enterprise Services and 11 executive cabinet agencies | Agency response (PDF) | Action plan (PDF) |
| May 2013 | Enhancing Background Checks | Department of Social & Health Services, Washington State Patrol | Agency response (PDF) | Action plan (PDF) |
| Jan. 2013 | I-1163 Worker Certification Requirements | Department of Social & Health Services, Department of Health | Agency response (PDF) | Action plan (PDF) |
| Jan. 2013 | Ferries Construction | Department of Transportation | Agency response (PDF) | Action plan (PDF) |
| Sept. 2012 | Regulatory Reform | 26 state agencies | Agency response (PDF) | Action plan (PDF) |
| Aug. 2012 | Protecting Children from Sex Offenders | Department of Social & Health Services, Department of Early Learning, Washington State Patrol | Agency response (PDF) | Action plan (PDF) |
| Nov. 2011 | Cell Phone Costs | 89 state agencies | Agency response (PDF) | Action plan (PDF) |
| Oct. 2011 | Mail Services | Departments of Enterprise Services, Employment Security, Labor & Industries, Licensing, Social & Health Services | Agency response (PDF) | Action plan (PDF) |
| Aug. 2011 | Weatherization | Department of Commerce | Agency response (PDF) | Action plan (PDF) |
| June 2011 | Crime Victims Programs | Departments of Labor & Industries, Social & Health Services, Commerce | Agency response (PDF) | Action plan (PDF) |
| June 2011 | State Energy Program | Department of Commerce | Agency response (PDF) | Action plan (PDF) |
| May 2011 | Prescription Drug Program | Department of Labor & Industries | Agency response (PDF) | Action plan (PDF) |
| April 2011 | Statewide Printing | Department of Printing, 13 other state agencies | Agency response (PDF) | Action plan (PDF) |
| Dec. 2010 | Master License Service | Department of Licensing | Agency response (PDF) | Action plan (PDF) |
| July 2010 | Selected Revenues and Expenditures | Department of Fish & Wildlife | Agency response (PDF) | Action plan (PDF) |
| April 2010 | Delayed-Release Chinook Salmon | Department of Fish & Wildlife | Agency response (PDF) | Action plan (PDF) |
| Jan. 2010 | Puget Sound Dungeness Crab Fishing | Department of Fish & Wildlife | Agency response (PDF) | Action plan (PDF) |
| Dec. 2009 | Eastern Washington Pheasant Enhancement Program | Department of Fish & Wildlife | Agency response (PDF) | Action plan (PDF) |
| Oct. 2009 | User Fees | Department of Commerce | Agency response (PDF) | Action plan (PDF) |
| July 2009 | Vehicle Use | Department of Fish & Wildlife | Agency response (PDF) | Action plan (PDF) |
| Dec. 2008 | Parks & Recreation Commission Operations | Washington State Parks, Recreation Commission | Agency response (PDF) | Action plan (PDF) |
| Aug. 2008 | Collection of State Debt | Departments of Revenue, Employment Security, Ecology, Transportation, Labor & Industries, and Community, Trade and Economic Development | Agency response (PDF) | Action plan (PDF) |
| May 2008 | Open Public Records | Departments of General Administration, Revenue, Corrections, Labor & Industries, and Social & Health Services; Office of Financial Management, Washington State Patrol, State Investment Board, Lottery, Office of the Insurance Commissioner | Agency response (PDF) | Action plan (PDF) |
| Jan. 2008 | Highway Maintenance and Construction Management | Department of Transportation | Agency response (PDF) | Action plan (PDF) |
| Nov. 2007 | Administration and Overhead | Department of Transportation | Agency response (PDF) | Action plan (PDF) |
| Oct. 2007 | Highway Efficiency and Effectiveness (Traffic Congestion) | Department of Transportation | Agency response (PDF) | Action plan (PDF) |
| Sept. 2007 | Ferries | Department of Transportation | Agency response (PDF) | Action plan (PDF) |
| Aug. 2007 | Health Professions Quality Assurance | Department of Health | Agency response (PDF) | Action plan (PDF) |
| Feb. 2007 | State Motor Pool | Department of General Administration | Agency response (PDF) | Action plan (PDF) |
